11 Jobs At CDL Human Resource
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Nairobi, Kenya
Job summary
Vacant Positions at CDL Human Resource
About this role
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Store Manager
Painter / Product Trainer-Nairobi
Painter / Product Trainer-Mombasa
Graphic Designer cum Social Media Handler
Pre-Sales Executive (French Speaking)
Sales Representative – Paint Industry (Mombasa)
Sales Representative – Paint Industry (Nairobi)
Area Sales Manager – Paint Industry
DTS Technician
Merchandiser - Building Materials (Nairobi)
Merchandiser - Building Materials (Mombasa)
Store Manager – Nairobi
Job Purpose
The Store Manager is responsible for overseeing daily store and depot activities, maintaining accurate inventory records, ensuring proper storage and timely dispatch of products, supervising store staff, and maintaining compliance with company, safety, and quality requirements. The role also requires close coordination with Sales, Planning & Logistics, Finance, Customer Service, and other departments to meet operational and customer service objectives.
Key Responsibilities
Store and Inventory Management
Oversee daily store activities, including receiving, unloading, storage, stock rotation, picking, packing, and dispatch of finished products and other materials.
Verify all deliveries physically against accompanying documentation and promptly report any discrepancies.
Ensure ERP and other inventory systems are updated accurately and on time.
Organize and label products appropriately to protect them from damage, deterioration, contamination, or loss.
Apply appropriate stock rotation procedures, including FIFO where applicable.
Conduct regular cycle counts and physical stock takes and reconcile system records with actual stock.
Track slow-moving, non-moving, damaged, and blocked inventory and escalate issues for resolution.
Maintain proper separation and control of returned, damaged, and non-conforming products.
Order Processing and Dispatch
Coordinate accurate and timely picking, packing, loading, and dispatch of customer orders with the Sales and Customer Service teams.
Check product codes, quantities, and product condition before goods leave the store.
Monitor outstanding orders and work with relevant departments to address pending orders and backlogs.
Maintain all required dispatch registers and documentation.
Coordinate with transport providers and logistics partners to support effective delivery arrangements.
Ensure orders are dispatched securely, correctly, and within agreed timelines.
Team Management
Supervise store personnel, including storekeepers, loaders, warehouse assistants, forklift operators, and clerks where applicable.
Assign duties and prepare work schedules based on operational requirements and workload.
Monitor employee performance and ensure compliance with store procedures and company SOPs.
Coach employees on the job and identify areas where additional training is required.
Promote discipline, teamwork, productivity, and effective performance within the store.
Safety, Quality and Compliance
Ensure store operations comply with company policies, procedures, health and safety standards, and applicable statutory requirements.
Maintain a clean, safe, and well-organized store or depot environment.
Ensure paint products and other materials are handled, stacked, moved, and stored safely.
Implement measures covering accident prevention, fire safety, material handling, and emergency response.
Ensure material-handling equipment and other store assets are used safely and maintained appropriately.
Immediately report accidents, losses, damages, stock discrepancies, and other incidents to management.
Reporting and Coordination
Prepare daily, weekly, and monthly reports covering stock levels, movements, receipts, dispatches, discrepancies, and store KPIs.
Maintain complete and accurate store records, registers, and supporting documentation.
Coordinate with Supply Chain, Sales, Finance, Production, and Customer Service to maintain appropriate inventory levels and meet customer needs.
Track stock in transit and follow up on delayed deliveries or receipts with the appropriate department, transporter, or sending location.
Provide management with timely information regarding availability, shortages, excess inventory, damages, and operational challenges.
Support initiatives aimed at improving processes, reducing losses, and increasing store efficiency.
Asset and Cost Control
Safeguard company inventory, equipment, and other assets assigned to the store.
Reduce product damage, stock losses, handling losses, and operational wastage.
Ensure forklifts, handling equipment, and other store assets are properly maintained and used.
Manage store operating costs within approved guidelines.
Key Performance Indicators
Inventory accuracy and successful stock reconciliation.
Timely and accurate order processing and dispatch.
Control of stock losses, damage, and wastage.
Effective stock rotation and reduction of slow- and non-moving inventory.
Order backlog and dispatch turnaround time.
Accuracy and timeliness of records and reports.
Safety, housekeeping, and compliance performance.
Employee productivity and adherence to SOPs.
Customer service and on-time dispatch performance.
Effective coordination with Sales, Supply Chain, and other departments.
Job Dimensions
Financial Responsibilities
Control store operating expenditure within approved budgets.
Minimize stock losses, damages, and wastage.
Decision-Making
Make routine store and operational decisions within approved company policies, procedures, and delegated authority.
Physical Asset Custodianship
Safeguard company stock, store and warehouse equipment, forklifts, handling tools, and other assigned assets.
Requirements
Academic and Professional Qualifications
Bachelor’s Degree or Diploma in Supply Chain, Logistics, Business Administration, or a related field.
A professional qualification in Supply Chain or Logistics will be an added advantage.
Relevant Experience
At least five years of experience in store, warehouse, or depot operations, preferably within paints, building materials, FMCG, or manufacturing.
Experience supervising store or warehouse employees and managing inventory operations.
Experience using ERP, WMS, or computerized inventory systems is an added advantage.
Skills and Attributes
Strong organizational and time-management abilities.
Effective leadership and staff supervision skills.
High level of accuracy and attention to detail.
Strong inventory management and reconciliation skills.
Good planning, problem-solving, and decision-making capabilities.
Effective communication and coordination skills.
Good understanding of store and warehouse procedures and safe material handling.
Ability to perform effectively under pressure and meet operational deadlines.
High integrity, discipline, and accountability.
Good knowledge of MS Office and ERP/inventory reporting systems.
Painter / Product Trainer – Nairobi
Job Summary
The Painter / Product Trainer will help strengthen product knowledge, application expertise, and preference for company products among painters, contractors, applicators, dealers, and counter staff. The position focuses on practical training, demonstrations, site assistance, and demand-generation activities that encourage product adoption, improve application standards, and support secondary sales.
Key Responsibilities
Conduct regular painter training sessions at dealer outlets, project sites, and other approved venues.
Demonstrate proper surface preparation, application procedures, tools, coverage, and finishing techniques.
Train painters, contractors, applicators, dealers, and counter staff on INS Africa Coatings products, including new products and recommended applications.
Place particular emphasis on new and premium products, difficult finishes, and products requiring specialised application techniques.
Demonstrate the correct use of conventional and automated painting tools and equipment where applicable.
Carry out product demonstrations, application trials, and site mock-ups to encourage product conversion and generate demand.
Conduct market visits alongside Sales Representatives or ASMs to engage dealers, painters, contractors, and project sites.
Advise dealers and counter personnel on products that require improved stocking, promotion, or sales focus to increase movement.
Support sales teams during dealer visits, painter meetings, product launches, exhibitions, and other demand-generation activities.
Develop and maintain relationships with painters, contractors, applicators, dealers, and other influential market participants.
Identify new painters and contractor contacts, training opportunities, projects, and sites and share relevant leads with the Sales team.
Organize small-scale painter and contractor meetings and product awareness sessions in collaboration with Sales.
Identify gaps in product and application knowledge and arrange targeted demonstrations or training to address them.
Provide basic on-site application support and troubleshoot straightforward product or application problems, escalating technical complaints where necessary.
Assist Sales teams in explaining product features, benefits, applications, and usage requirements to customers and trade partners.
Maintain records of trained painters, contractors, and training participants where required.
Keep accurate records of training sessions, dealer visits, demonstrations, site visits, leads, and other demand-generation activities.
Prepare weekly and monthly reports covering training, market visits, demonstrations, leads, and assigned activities.
Collaborate with Sales & Marketing, Technical, and other departments to support company objectives.
Key Performance Indicators
Number and quality of painter and product training programmes delivered.
Number of painters, contractors, dealers, and counter staff trained and engaged.
Number of demonstrations, application trials, and site demonstrations completed.
Product conversions and adoption of new products supported through training and demonstrations.
Leads, site/project opportunities, and referrals generated through demand-generation activities.
Improved application quality and reduction of avoidable product or application complaints.
Contribution to product preference, product movement, and secondary sales.
Accuracy and timeliness of training records and activity reports.
Requirements
Academic and Professional Qualifications
Diploma or Certificate in Paint Technology, Chemistry, Engineering, Industrial Chemistry, or a related field.
Strong practical understanding of paint application, surface preparation, tools, and finishing techniques.
Good communication and interpersonal abilities.
Work Experience
2–3 years of practical painting or application experience, preferably in paints, coatings, construction chemicals, building materials, or a related industry.
Practical experience with conventional and automated painting tools and equipment and their correct operation.
Experience in painter training, product demonstrations, technical support, or customer support is an added advantage.
Additional Skills
Strong product presentation, training, and demonstration capabilities.
Ability to communicate effectively with painters, contractors, dealers, counter staff, and sales teams.
Energetic, self-motivated, customer-focused, and target-oriented.
Strong relationship-building, market coverage, and follow-up skills.
Ability to explain product and application information in a simple and understandable manner.
Proficiency in MS Office, particularly PowerPoint, Word, and Excel.
Fluency in English and Kiswahili; additional regional languages are an advantage.
Ability to work independently and collaboratively within a sales team.
Willingness to travel extensively within the assigned territory.
A valid driving licence is an added advantage.
Painter / Product Trainer – Mombasa
Job Summary
The Painter / Product Trainer will help strengthen product knowledge, application expertise, and preference for company products among painters, contractors, applicators, dealers, and counter staff. The position focuses on practical training, demonstrations, site assistance, and demand-generation activities that encourage product adoption, improve application standards, and support secondary sales.
Key Responsibilities
Conduct regular painter training sessions at dealer outlets, project sites, and other approved venues.
Demonstrate proper surface preparation, application procedures, tools, coverage, and finishing techniques.
Train painters, contractors, applicators, dealers, and counter staff on INS Africa Coatings products, including new products and recommended applications.
Focus particularly on new and premium products, difficult finishes, and products requiring specialised application techniques.
Demonstrate the correct use of conventional and automated painting tools and equipment where applicable.
Conduct product demonstrations, application trials, and site mock-ups to encourage product conversion and generate demand.
Conduct market visits alongside Sales Representatives or ASMs to engage dealers, painters, contractors, and projects.
Advise dealers and counter staff on products that need improved stocking, promotion, or sales attention.
Support Sales Representatives during dealer visits, painter meetings, product launches, exhibitions, and other promotional activities.
Build and maintain relationships with painters, contractors, applicators, dealers, and other key influencers.
Identify new painter and contractor contacts, training opportunities, sites, and projects and share appropriate leads with Sales.
Organize painter and contractor meetings and product awareness sessions in coordination with Sales.
Identify product and application knowledge gaps and arrange targeted training and demonstrations.
Provide on-site application guidance and troubleshoot basic product or application issues, escalating technical complaints appropriately.
Support Sales teams in communicating product benefits, applications, and usage requirements.
Maintain relevant databases and records of trained painters, contractors, and training attendees.
Record training activities, dealer visits, demonstrations, site visits, leads, and other demand-generation work accurately.
Submit weekly and monthly reports covering training, market visits, demonstrations, leads, and other assigned activities.
Work with Sales & Marketing, Technical, and other departments to achieve company objectives.
Key Performance Indicators
Number and quality of painter and product training programmes conducted.
Number of painters, contractors, dealers, and counter staff trained and engaged.
Number of product demonstrations, application trials, and site demonstrations completed.
New product adoption and conversions supported through demonstrations and training.
Leads, project opportunities, and referrals generated.
Improvement in application quality and reduction of avoidable product or application complaints.
Contribution to product preference, product movement, and secondary sales.
Accuracy and timeliness of activity reports and training records.
Requirements
Academic and Professional Qualifications
Diploma or Certificate in Paint Technology, Chemistry, Engineering, Industrial Chemistry, or a related field.
Strong practical knowledge of paint application, surface preparation, tools, and finishing techniques.
Good communication and interpersonal skills.
Work Experience
2–3 years of practical painting or application experience, preferably in paints, coatings, construction chemicals, building materials, or a related industry.
Practical knowledge of conventional and automated painting tools and equipment.
Experience in painter training, product demonstrations, or technical/customer support is an added advantage.
Additional Skills
Strong product presentation, training, and practical demonstration skills.
Ability to interact effectively with painters, contractors, dealers, counter staff, and sales teams.
Customer-focused, energetic, self-motivated, and target-oriented.
Strong relationship-building, market coverage, and follow-up skills.
Ability to simplify technical product and application information.
Proficiency in MS Office, including PowerPoint, Word, and Excel.
Fluency in English and Kiswahili; additional regional languages are an advantage.
Ability to work independently and as part of a sales team.
Willingness to travel extensively within the assigned territory.
Valid driving licence is an added advantage.
Graphic Designer cum Social Media Handler – Nairobi
Job Summary
The Graphic Designer cum Social Media Handler will create visual and digital content, manage social media activities, and support marketing communication initiatives aimed at strengthening brand visibility, promoting products, engaging customers, and supporting business growth across Decorative, Industrial, and Automotive coatings.
Responsibilities
Develop creative materials for social media, digital channels, promotions, campaigns, and corporate communication.
Produce content for Facebook, Instagram, TikTok, LinkedIn, WhatsApp, and other appropriate platforms.
Design product posts, banners, flyers, brochures, catalogues, presentations, and other marketing materials.
Develop content highlighting products, benefits, application guidance, projects, customer testimonials, and company activities.
Prepare and maintain a monthly social media content calendar with the Marketing team.
Manage regular posting, audience engagement, and consistent brand communication across social platforms.
Create and edit short-form videos, reels, stories, and other multimedia content.
Visit dealers, project sites, events, painter and contractor activities, and activations to capture photographs and video content.
Support product launches, dealer campaigns, exhibitions, trade events, showroom activities, and other promotional initiatives with digital content.
Work with Sales, Product/Technical, and other teams to obtain accurate product information and campaign materials.
Maintain consistent branding, messaging, and visual standards across digital and print materials.
Monitor social media comments, messages, and customer interactions and coordinate appropriate responses.
Identify suitable social media influencers and support engagement activities aimed at increasing product awareness.
Coordinate with external agencies, photographers, printers, and other suppliers when necessary.
Support and monitor paid social and digital campaigns together with the Marketing team and external agencies where applicable.
Monitor social media trends, competitors, and digital practices and suggest relevant content opportunities.
Track social media results, including reach, engagement, followers, enquiries, and leads.
Maintain an organized library of approved brand assets, product photographs, videos, designs, and marketing content.
Provide Sales with presentations, promotional materials, product communication, and other creative support.
Prepare weekly and monthly reports covering content production, campaigns, engagement, leads, and assigned activities.
Collaborate with Sales & Marketing and other departments to achieve company goals.
Requirements
Academic and Professional Qualifications
Diploma or Bachelor’s degree in Graphic Design, Digital Marketing, Mass Communication, Marketing, or a related discipline.
Good communication and interpersonal skills.
Strong understanding of graphic design, branding, digital content, and social media.
Work Experience
2–3 years of experience in graphic design, social media management, or digital marketing.
Experience in FMCG, paints, coatings, building materials, or related sectors is an added advantage.
Demonstrated experience producing social media graphics, short videos, digital content, and promotional campaigns.
Additional Skills
Proficiency in Adobe Creative Suite and/or Canva.
Knowledge of CapCut, Premiere Pro, or similar video-editing tools is an advantage.
Good understanding of Facebook, Instagram, TikTok, LinkedIn, WhatsApp, and social media management platforms.
Creative approach with strong visual storytelling and content-writing skills.
Knowledge of social media analytics, hashtags, trends, and audience engagement.
Strong organization skills and ability to handle multiple deadlines.
Self-motivated and able to work independently and within a team.
Willingness to travel for dealer visits, site activities, events, and content creation.
Pre-Sales Executive (French Speaking)
Role Overview
The Pre-Sales Executive – Francophone Africa will support sales teams operating in French-speaking African markets. The position involves developing bids and tender submissions in English and French, delivering product demonstrations, and coordinating Proof-of-Concept (POC) engagements across markets such as DRC, Senegal, Ivory Coast, and other Francophone territories.
Responsibilities
Identify and monitor tender opportunities through Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms.
Manage the preparation and submission of RFPs, RFQs, RFIs, EOIs, and other formal tender responses in English and French.
Ensure tender submissions comply with OHADA frameworks and applicable local procurement requirements.
Prepare bilingual technical and commercial proposals, including pricing, solution descriptions, scopes of work, and capability statements.
Adapt proposals to the requirements of individual Francophone markets.
Demonstrate the client’s QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, and CX Portal solutions to prospective banking, healthcare, and enterprise customers.
Coordinate POC engagements from initial scoping through implementation, including bilingual documentation, customer feedback, and commercial follow-up.
Participate in discovery and needs-assessment sessions and recommend appropriate solutions for Francophone prospects.
Prepare bilingual quotations with country sales representatives in accordance with approved pricing and commercial frameworks.
Maintain a tender calendar and compliance matrix to prevent missed deadlines across multiple markets.
Keep Zoho CRM records updated with accurate deal stages, proposal statuses, and activity information.
Prepare regular English-language reports covering bid activity, demonstration pipelines, POC progress, and win/loss analysis.
Must-Have Requirements
French fluency at a minimum C1 level, both written and spoken.
Strong English communication skills for internal reporting, leadership updates, and coordination.
Demonstrated experience preparing bids, tenders, RFPs, RFQs, and RFIs, with direct responsibility for the complete submission process.
Proficiency in Microsoft Office, particularly Excel for pricing models and trackers, Word for proposal preparation, and PowerPoint for presentations and demonstrations.
Hands-on CRM experience for pipeline and activity management; Zoho CRM experience is strongly preferred.
Confidence in client-facing situations, including presentations, product demonstrations, and POC reviews in both English and French.
B2B experience is required.
Qualifications and Experience
Bachelor’s degree in Business, IT, Engineering, Telecommunications, Commerce, or a related discipline.
At least two years of experience in presales, bids, or commercial coordination, preferably within ICT, technology, or enterprise solutions.
Experience delivering technology product demonstrations or supporting POC engagements is a strong advantage.
Familiarity with Francophone African procurement environments, including OHADA legal frameworks, donor-funded processes such as World Bank and UNDP programmes, or government tendering in DRC, Senegal, or Ivory Coast.
Sales or account management experience is an advantage.
Personal Attributes
Confident, outspoken, and commercially energetic, with the ability to lead customer meetings and demonstrations in French.
Culturally adaptable and able to adjust commercial approaches across different Francophone markets.
Highly organised and deadline-focused, with the ability to manage several bids across multiple countries.
Proactive and capable of independently identifying opportunities and driving engagements within a distributed team.
Collaborative and dependable, with strong attention to accuracy and timely delivery of bilingual materials.
Advantageous
Professional or lived experience in DRC, Senegal, Ivory Coast, Cameroon, or another Francophone African market.
Existing relationships with enterprise banking or healthcare clients in Francophone Africa.
Familiarity with donor-funded procurement involving organisations such as the World Bank, UNDP, USAID, or AFD.
Sales Representative – Paint Industry, Mombasa
Job Summary
The Sales Representative will promote and sell company products, develop new customers, create market demand, and achieve assigned sales objectives through strong customer relationships and effective territory coverage.
Responsibilities
Visit dealers, distributors, painters, contractors, and customers to market company products.
Identify construction sites, projects, institutions, and other opportunities that can generate business.
Regularly monitor current and upcoming projects for potential sales opportunities.
Build relationships with painters, contractors, applicators, developers, and other important market influencers.
Generate new leads and develop additional customer and business opportunities.
Support dealers in increasing secondary sales and product movement.
Conduct product presentations, demonstrations, and awareness activities.
Understand customer requirements and recommend appropriate products.
Meet assigned sales targets and contribute to overall business growth.
Maintain regular follow-up with existing customers and prospects.
Keep accurate records of customer calls, visits, leads, projects, and sales activities.
Monitor competitor pricing, products, and promotional activities and communicate market intelligence to management.
Identify new market opportunities and support market-share growth.
Re-engage dormant customers and develop them into active accounts.
Respond to customer enquiries and complaints professionally and promptly.
Work with Sales & Marketing and other departments to meet company objectives.
Submit weekly and monthly reports on sales, site visits, leads, and demand-generation activities.
Requirements
Diploma or Bachelor’s degree in Business, Marketing, Engineering, or a related field.
Good communication and interpersonal abilities.
Strong selling and negotiation skills.
Customer-focused and target-oriented approach.
Good organization and follow-up skills.
Effective problem-solving ability.
2–3 years of sales experience, preferably within Building Materials or a related sector.
Good presentation and communication skills.
Strong sales and business-development capabilities.
Self-motivated and able to work independently.
Good understanding of market and customer needs.
Willingness to work in the field and travel.
Valid driving licence is an added advantage.
Sales Representative – Paint Industry, Nairobi
Job Summary
The Sales Representative will be responsible for selling company products, expanding the customer base, creating market demand, and meeting sales targets through effective territory management and customer engagement.
Responsibilities
Visit dealers, distributors, painters, contractors, and customers to promote company products.
Identify construction sites, projects, institutions, and other potential business opportunities.
Follow up on current and upcoming projects to develop sales leads.
Establish and maintain relationships with painters, contractors, applicators, developers, and other influencers.
Identify prospective customers and develop new business.
Help dealers improve product movement and secondary sales.
Conduct product demonstrations, presentations, and awareness activities.
Assess customer needs and recommend suitable products.
Deliver assigned sales targets and support business growth.
Follow up consistently with existing customers and prospects.
Maintain accurate information on visits, projects, leads, and sales activities.
Track competitor products, pricing, and market activity and provide useful feedback to management.
Explore new markets and opportunities to increase market share.
Reactivate dormant customers and build ongoing business relationships.
Handle customer enquiries and complaints promptly and professionally.
Coordinate with Sales & Marketing and other departments to achieve company objectives.
Prepare regular reports covering sales, site visits, leads, and demand-generation work.
Requirements
Diploma or Bachelor’s degree in Business, Marketing, Engineering, or a related discipline.
Good interpersonal and communication skills.
Strong sales and negotiation abilities.
Customer-oriented and focused on achieving targets.
Strong organization and follow-up skills.
Good problem-solving capabilities.
2–3 years of sales experience, preferably in Building Materials or a related industry.
Strong presentation and business-development skills.
Self-driven and capable of working independently.
Good understanding of market and customer requirements.
Willingness to travel and work in the field.
Valid driving licence is an added advantage.
Area Sales Manager – Paint Industry
Job Purpose
The Area Sales Manager will drive sales, collections, and profitability within the assigned territory across Decorative, Industrial, and Automotive coatings. The role involves managing sales teams, developing customers and institutions, identifying projects, and implementing demand-generation initiatives.
Key Responsibilities
Deliver area sales, collection, and profitability targets across Decorative, Industrial, and Automotive coatings.
Develop and implement sales strategies that increase revenue and market share.
Lead, coach, supervise, and motivate the sales team towards achievement of targets.
Ensure effective territory coverage through consistent customer, dealer, and project visits.
Develop strong relationships with dealers, distributors, contractors, painters, developers, and major customers.
Identify and develop new dealers, customers, projects, and market opportunities.
Grow institutional business among hotels, hospitals, schools, colleges, universities, embassies, government institutions, and corporate organisations.
Identify construction, renovation, maintenance, and refurbishment opportunities within institutional accounts.
Engage procurement teams, facility managers, consultants, contractors, and other decision-makers to develop business.
Identify Industrial and Automotive coating opportunities among industries, manufacturers, vehicle dealers, garages, body shops, and relevant customers.
Generate demand by scouting construction, refurbishment, and other active and upcoming projects.
Build relationships with painters, contractors, applicators, and other influencers to strengthen product preference.
Increase dealer and distributor secondary sales by generating demand at end-user level.
Maintain a healthy pipeline of customers, projects, institutional accounts, and business opportunities.
Implement approved promotional activities targeting dealers, contractors, institutions, and customers.
Identify new geographical areas and market segments and develop growth opportunities.
Monitor sales, collections, inventory, and customer performance and take corrective measures when necessary.
Reactivate dormant and underperforming customers.
Monitor competitor products, prices, promotions, and market activities and provide management with market intelligence.
Ensure compliance with company credit and collection procedures.
Collaborate with Marketing and Technical teams on launches, demonstrations, training, and demand-generation activities.
Recommend and support technical and product training for painters, contractors, applicators, counter staff, workshops, and sales personnel.
Manage major customer complaints and ensure timely resolution.
Ensure accurate and timely reporting on sales, collections, customer visits, projects, institutional opportunities, and market activities.
Coordinate with other departments to maintain product availability, timely deliveries, and good customer service.
Identify sales team development needs and provide coaching and performance feedback.
Ensure adherence to company procedures, EHS requirements, and other applicable standards.
Key Performance Indicators
Sales and collection target achievement.
Revenue growth and market-share performance.
Sales contribution from Decorative, Industrial, and Automotive segments.
Growth in secondary sales.
Number of new dealers and customers developed.
Institutional accounts and projects generated.
Industrial and Automotive opportunities developed.
Project and site leads generated and converted.
Results of demand-generation activities.
Customer retention and satisfaction.
Sales team performance and territory coverage.
Collection and credit-control performance.
Job Dimensions
Financial Responsibilities
Deliver assigned sales and collection targets.
Manage approved sales and promotional budgets.
Decision-Making
Make routine and non-routine sales and operational decisions within approved company guidelines.
Physical Asset Custodianship
Safeguard working tools, equipment, and other assets assigned to the role.
Requirements
Academic and Professional Qualifications
Bachelor’s Degree or Diploma in Business, Marketing, Sales, or a related field.
Professional qualification in Sales & Marketing is an added advantage.
Experience
At least five years of sales experience, preferably in Building Materials or FMCG.
Experience managing a sales team is an added advantage.
Demonstrated history of achieving sales targets.
Skills and Attributes
Strong leadership and team-management abilities.
Excellent communication and negotiation skills.
Strong customer relationship and business-development capabilities.
Good planning, organization, and follow-up skills.
Strong analytical and problem-solving abilities.
Target-driven and self-motivated.
Good understanding of the coatings market and competitive environment.
Ability to develop institutional, industrial, and key-account relationships.
Ability to identify projects and convert them into business.
Ability to work independently and collaboratively.
Good knowledge of MS Office and sales reporting tools.
Valid driving licence is an added advantage.
DTS Technician
Job Summary
The DTS Technician will install, service, maintain, and repair Dealer Tinting System (DTS) equipment both at dealer outlets and in-house. The position is responsible for keeping machines operational, carrying out preventive maintenance, and resolving technical problems within agreed Service Level Agreement (SLA) timelines.
Responsibilities
Install, service, repair, and conduct preventive maintenance on DTS machines at dealer outlets and in-house.
Inspect and troubleshoot machines regularly to identify technical faults.
Respond to DTS breakdowns and resolve them within agreed SLA periods.
Calibrate DTS machines and confirm that they operate according to required standards.
Carry out preventive maintenance according to the approved schedule.
Attend to and close CRM complaints assigned by the DTS Maintenance Manager or Supervisor.
Update DTS prices, software, and other machine configurations when required.
Keep accurate records of service calls, breakdowns, repairs, and maintenance work.
Record service activities in the CRM and complete the required physical checklist or visit report for each customer visit.
Obtain customer signatures and stamps on completed visit reports and submit documentation according to company procedures.
Identify spare parts required for repairs and coordinate requisitions and replacements with the supervisor.
Maintain proper records of spare parts and accessories used.
Keep DTS machines and accessories in proper condition and escalate significant technical issues.
Provide dealers and customers with technical guidance on correct machine operation and basic maintenance.
Coordinate with ICT and other relevant departments on software and technical accessory requirements.
Follow company safety procedures during maintenance and field activities.
Provide regular updates on completed jobs, unresolved breakdowns, and other maintenance work.
Qualifications
Diploma or Certificate in Electrical, Electronics, Mechanical Engineering, or a related technical discipline.
Good knowledge of electrical, mechanical, and electronic systems.
Strong troubleshooting and equipment-maintenance abilities.
Good communication and interpersonal skills.
Ability to work independently and within a team.
Experience
2–3 years of experience in equipment or machine maintenance, preferably in a related industry.
Experience servicing, troubleshooting, and carrying out preventive maintenance on machines is an added advantage.
Additional Skills
Strong technical and problem-solving capabilities.
Customer-focused approach with good interpersonal skills.
Good planning, organization, and follow-up.
Ability to work under pressure and meet SLA requirements.
Basic computer, mobile application, and CRM skills.
Willingness to travel to different dealer and customer locations.
Valid driving licence is an added advantage.
Merchandiser – Building Materials, Nairobi
Job Summary
The Merchandiser will help generate demand and increase secondary sales of the company’s Decorative Paints by spending scheduled periods at assigned dealer outlets. The position involves assisting walk-in customers, developing relationships with painters and contractors, identifying nearby projects, generating leads, and converting opportunities into business for the dealer.
Responsibilities
Work from assigned dealer outlets according to the agreed schedule and actively promote Decorative Paints.
Engage walk-in customers, understand their requirements, and recommend appropriate company products.
Generate demand and help dealers increase secondary sales and product movement.
Make daily contacts with painters and contractors within the assigned area to promote products and build relationships.
Establish strong relationships with painters, contractors, applicators, and other market influencers.
Create and manage approved WhatsApp groups for painters and contractors to facilitate product communication and engagement.
Share approved product information, offers, promotions, and company updates through WhatsApp groups and other channels.
Visit nearby construction sites and projects regularly to identify potential sales opportunities.
Generate leads from sites, projects, painters, contractors, and prospective customers and follow up on them.
Convert qualified leads into business for the assigned dealer and follow through until the sale.
Assist dealers in acquiring new customers and increasing repeat business.
Conduct product presentations, demonstrations, and awareness activities when required.
Ensure company products are appropriately displayed and promoted at dealer outlets.
Maintain regular communication with dealers and provide feedback on customers, projects, and market conditions.
Monitor competitor products, prices, promotions, and activities and report relevant information to the supervisor.
Maintain accurate records of outlet visits, customer interactions, painter and contractor contacts, site visits, leads, and converted business.
Respond professionally to customer enquiries and provide basic product information.
Coordinate with the Sales Representative or Area Sales Manager on leads, projects, and business opportunities.
Prepare daily and weekly reports covering outlet activities, painter and contractor contacts, site visits, leads, and secondary sales.
Requirements
Academic and Professional Qualifications
Diploma or Certificate in Sales, Marketing, Business, or a related field.
Good communication and interpersonal skills.
Good selling and customer-handling abilities.
Customer-focused and target-oriented.
Good organization and follow-up skills.
Experience
1–2 years of sales, merchandising, or customer-facing experience, preferably in building materials, FMCG, or a related industry.
Additional Skills
Good communication and presentation abilities.
Strong relationship-building and lead-generation skills.
Proactive and self-motivated.
Ability to work independently at dealer outlets and in the field.
Good understanding of local markets and customer requirements.
Willingness to visit construction sites and projects within the surrounding area.
Basic computer, mobile reporting, and WhatsApp skills.
Merchandiser – Building Materials, Mombasa
Job Summary
The Merchandiser will generate demand and support secondary sales of the company’s Decorative Paints while working from assigned dealer outlets for designated periods. The role involves assisting customers, engaging painters and contractors, identifying nearby projects, generating sales leads, and converting those opportunities into business for the dealer.
Responsibilities
Operate from assigned dealer outlets according to the agreed schedule and promote company Decorative Paints.
Engage customers visiting the outlet, establish their requirements, and recommend suitable products.
Generate demand and assist dealers in improving secondary sales and product movement.
Contact painters and contractors within the assigned territory daily to develop relationships and promote company products.
Maintain relationships with painters, contractors, applicators, and other influential customers.
Create and manage approved WhatsApp groups for painters and contractors for ongoing engagement and product communication.
Share approved product information, promotional messages, offers, and company updates through relevant communication channels.
Visit construction sites and nearby projects regularly to identify potential business.
Generate and follow up on leads obtained from sites, projects, painters, contractors, and potential customers.
Convert leads into business for the assigned dealer and maintain follow-up through the sales process.
Support dealers in acquiring new customers and encouraging repeat purchases.
Conduct product awareness sessions, presentations, and demonstrations when required.
Ensure company products receive appropriate visibility and promotion at the dealer outlet.
Communicate regularly with dealers and provide feedback on customers, projects, and market developments.
Monitor competitor products, pricing, promotions, and market activities and communicate relevant findings to the supervisor.
Maintain accurate records of outlet visits, customer contacts, painter and contractor engagement, site visits, leads, and converted sales.
Handle customer enquiries professionally and provide basic product guidance.
Work with the Sales Representative or Area Sales Manager on leads, projects, and other business opportunities.
Submit daily and weekly reports covering outlet engagement, painter and contractor contacts, site visits, leads, and secondary sales.
Requirements
Academic and Professional Qualifications
Diploma or Certificate in Sales, Marketing, Business, or a related field.
Good communication and interpersonal skills.
Good sales and customer-service abilities.
Customer-focused and target-oriented.
Strong organization and follow-up skills.
Experience
1–2 years of sales, merchandising, or customer-facing experience, preferably in building materials, FMCG, or a related sector.
Additional Skills
Good presentation and communication skills.
Strong relationship-building and lead-generation abilities.
Proactive and self-motivated.
Ability to work independently from dealer outlets and in the field.
Good knowledge of the local market and customer needs.
Willingness to visit nearby sites and projects.
Basic computer, mobile reporting, and WhatsApp skills.