11 Jobs At Java House
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Nairobi, Kenya
Job summary
Vacant Positions at Java House
About this role
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Contents
Open Jobs
Operations Team Member-Nairobi
Operations Team Member-Nyali
Operations Team Member-Kisii
Operations Team Member- Machakos
Operations Team Member-Kisumu
Barista-Kisumu
Barista-Kisii
Barista-Narok
Barista-Nakuru
Barista-Eldoret
Senior Barista
Operations Team Member-Nairobi, Nyali, Kisii, Machakos, Kisumu
Key Responsibilities
Deliver meals from the kitchen to guests promptly while ensuring every order is accurate.
Verify that food is presented attractively, served at the correct temperature, and meets established quality standards before serving.
Coordinate effectively with kitchen and front-of-house teams to ensure smooth service and timely order delivery.
Keep service stations, dining areas, and workspaces clean, organized, and well-stocked throughout each shift.
Comply with all food safety, hygiene, and sanitation regulations during food handling and service.
Replenish condiments, service items, and other supplies as required.
Assist with opening and closing procedures in accordance with operational requirements.
Ensure dining tables remain clean, properly arranged, and ready to receive guests.
Present menus to customers, provide recommendations, and promote menu items through effective suggestive selling techniques.
Adhere to the organization's Standard Operating Procedures (SOPs) while performing assigned duties.
Accurately take customer orders, serve food and beverages according to order specifications, prepare bills, and process customer payments efficiently.
Clean and sanitize kitchen utensils, cookware, cutlery, crockery, equipment, and workstations to maintain high hygiene standards.
Maintain cleanliness of guest and staff washrooms and ensure they are adequately supplied.
Support proper waste disposal by emptying bins, cleaning grease traps, and following established waste management procedures.
Assist with basic food preparation, presentation, storage, and production while ensuring food quality standards are maintained.
Provide additional support to service staff during busy periods to minimize customer waiting times and ensure meals are served fresh and hot.
Use cleaning chemicals and detergents correctly and safely in accordance with workplace procedures.
Qualifications and Competencies
Strong planning, problem-solving, and decision-making abilities, with the capacity to remain effective under pressure.
Flexible, dependable, and able to work collaboratively within a team environment.
Customer-focused with excellent interpersonal and customer service skills.
Ability to promote menu items and identify opportunities to increase sales through upselling.
Results-driven, proactive, articulate, and capable of working independently when required.
Successful completion of in-house customer service or hospitality training.
At least six months of experience working as a certified Java House staff member or in a comparable hospitality role.
Ability to work flexible schedules, including extended hours when operational demands require.
Kenya Certificate of Secondary Education (KCSE) with a minimum mean grade of C (Plain).
Demonstrated passion for building a career in the hospitality industry.
Barista - Kisumu, Kisii, Narok, Nakuru, Eldoret,
Key Responsibilities
Prepare and serve a wide range of hot and cold beverages, including coffee, tea, specialty drinks, and artisan beverages, in accordance with established quality standards.
Deliver exceptional customer service by interacting professionally and courteously with guests at every stage of their experience.
Consistently follow approved Standard Operating Procedures (SOPs) during beverage preparation and service.
Monitor inventory levels at the beverage station and notify the Barista-in-Charge when stock replenishment is required.
Maintain a clean, organized, and fully operational coffee counter throughout each shift.
Support the Barista-in-Charge in the day-to-day management of the beverage station.
Perform daily stock counts of counter products and accurately record inventory at the end of each shift.
Work collaboratively with colleagues to ensure efficient operations and a positive customer experience.
Ensure sufficient stock is available at the counter by preparing adequate backup supplies.
Dispense takeaway and dine-in orders accurately and promptly according to customer order tickets.
Arrange and maintain pastry displays to ensure they remain attractive, clean, and fully stocked.
Verify customer orders placed through the Vuka ordering system before preparation and service.
Monitor and minimize product wastage through effective stock control practices.
Ensure adequate cash float is available throughout the shift to facilitate customer transactions.
Safeguard cash assigned to the counter and promptly resolve any cash or counter variances.
Operate and maintain coffee machines and other beverage preparation equipment to ensure they remain in good working condition.
Conduct accurate daily inventory counts and maintain proper stock records.
Perform any additional duties assigned by supervisors to support operational requirements.
Key Performance Indicators
Prepare beverages consistently in accordance with approved recipes, portion sizes, and Standard Operating Procedures.
Maintain high standards of cleanliness, hygiene, and food safety within the beverage preparation and service areas.
Ensure pastry displays, takeaway stations, merchandise displays, and condiment stations remain clean, organized, fully stocked, and visually appealing.
Arrange crockery, cutlery, and chilled glassware neatly while ensuring all serving items are clean and presentation-ready.
Maintain accurate inventory records for the assigned workstation and communicate low stock levels to the Barista-in-Charge in a timely manner.
Demonstrate thorough knowledge of menu offerings, beverages, and related products to provide accurate information and recommendations to customers.
Qualifications and Competencies
Strong decision-making, problem-solving, and interpersonal skills with the ability to perform effectively in a fast-paced environment.
High level of responsibility, dependability, and professional integrity.
Ability to work collaboratively with colleagues as part of a customer-focused team.
Successful completion of in-house barista and customer service training.
Excellent customer service skills with the ability to create a welcoming and positive guest experience.
Senior Barista / Barista Supervisor
Key Responsibilities
Oversee daily branch operations with primary responsibility for the beverage preparation and barista counter.
Supervise the preparation and service of high-quality coffee, specialty beverages, and fresh bakery products in line with established standards.
Coordinate branch-level training programs to promote coffee excellence, product consistency, and adherence to operational standards.
Mentor, train, and assess trainee baristas through regular coaching sessions and performance evaluations.
Monitor the condition and performance of coffee equipment and recommend maintenance, repair, or replacement where necessary.
Track beverage and counter-related food costs and provide recommendations to improve cost efficiency and reduce waste.
Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, while maintaining quality and presentation standards.
Deliver exceptional customer service by engaging professionally with customers and addressing their needs throughout their dining experience.
Ensure all beverage preparation and service activities comply with established Standard Operating Procedures (SOPs).
Maintain a clean, organized, and fully operational beverage station throughout each shift.
Perform daily inventory counts for counter products and maintain accurate stock records.
Work closely with colleagues to ensure efficient operations and a consistently positive customer experience.
Ensure sufficient stock levels are maintained by preparing backup supplies and replenishing products as required.
Accurately prepare and serve dine-in and takeaway orders according to customer requests and order tickets.
Maintain pastry displays in a clean, organized, and visually appealing condition while ensuring products remain adequately stocked.
Verify customer orders placed through the Vuka ordering platform before preparation and service.
Monitor inventory usage and implement measures to minimize product wastage.
Ensure adequate cash float is available throughout the shift and maintain accurate cash handling procedures.
Reconcile and resolve any cash or inventory variances promptly and accurately.
Operate, clean, and maintain coffee machines and other beverage preparation equipment to ensure optimal performance.
Ensure daily countable inventory is completed accurately and documented appropriately.
Perform any additional duties assigned by supervisors to support branch operations.
Qualifications and Competencies
Strong analytical, problem-solving, and decision-making skills with the ability to perform effectively in a fast-paced environment.
High level of integrity, reliability, and accountability.
Ability to work collaboratively within a team while supporting and mentoring colleagues.
Successful completion of in-house barista and customer service training programs.
Excellent customer service skills with the ability to create a welcoming and memorable guest experience.
Strong written and verbal communication skills.
Ability to remain organized, manage multiple responsibilities, and maintain high service standards under pressure.
Method of Application
Use the link(s) below to apply on company website.