2 Jobs At Co-operative Bank of Kenya
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Nairobi, Kenya
Job summary
Vacancies at Co-operative Bank of Kenya
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Sacco Operations Manager
Sacco Internal Audit & Risk Manager
Below are the two rewritten job posts in simple, original language while keeping the provided information unchanged.
Sacco Operations Manager – Nairobi
Job Type: Full Time
Location: Nairobi
Job Field: Banking
Experience: 5 Years
Qualification: BA/BSc/HND, Diploma, Professional Certificate
Role Overview
The Sacco Operations Manager will be responsible for managing the SACCO’s day-to-day operations, implementing operational policies, improving processes and ensuring that members receive quality services.
The role will focus on maintaining efficient operations, meeting service standards, managing operational risks and ensuring compliance with relevant regulatory requirements.
Key Responsibilities
Develop and implement operational strategies, annual work plans and performance targets.
Ensure all SACCO services meet the required turnaround times (TAT) and service level agreements (SLA).
Coordinate activities between departments to improve efficiency and customer service delivery.
Work closely with the CEO to ensure operational plans support the SACCO’s overall strategy and objectives.
Address weaknesses in routine procedures, risk management and loss control identified through Internal Audit.
Support the CEO in developing and implementing customer experience policies, procedures and regulations.
Handle customer complaints and operational issues, escalating unresolved matters to the CEO.
Lead initiatives aimed at improving processes and enhancing customer service.
Develop and recommend digital transformation initiatives that can improve operational efficiency.
Recommend business development initiatives to the CEO to help achieve annual growth targets.
Coordinate the preparation of annual budgets for Marketing, Customer Care and Branches.
Prepare regular reports on activities and operational performance for the CEO.
Develop policy recommendations for consideration by the CEO.
Carry out any other duties assigned by the Chief Executive Officer.
Qualifications and Experience
Bachelor’s degree in Business or a related field from a recognised university.
A Diploma in Co-operative Management will be an added advantage.
Professional qualifications such as CPA, ACCA or relevant banking/SACCO certifications are an advantage.
At least five (5) years of experience in operations management.
At least two (2) years of the experience should have been in a senior leadership position within a SACCO, bank or microfinance institution.
Good knowledge of SACCO regulations, credit management, operational risk and digital transformation.
Skills and Personal Attributes
Good judgement and decision-making skills.
Ability to deal with difficult customers professionally, diplomatically and tactfully.
Strong attention to detail and accuracy.
Good financial management skills.
Strong leadership and administrative abilities.
Excellent communication skills.
Proficiency in Microsoft Office Suite.
Sacco Internal Audit & Risk Manager – Nairobi
Job Type: Full Time
Location: Nairobi
Job Field: Finance / Accounting / Audit
Experience: 7 Years
Qualification: BA/BSc/HND, Professional Certificate
Job Purpose
The Sacco Internal Audit & Risk Manager will provide independent and objective assurance on the SACCO’s governance, risk management and internal control systems.
The position will involve identifying and assessing operational, financial and compliance risks, recommending measures to strengthen controls, protecting the SACCO’s assets and supporting compliance with regulatory requirements, internal policies and accepted best practices.
Key Responsibilities
Prepare and implement annual internal audit plans.
Establish and maintain internal audit control systems to support effective use of the Society’s resources.
Plan and carry out internal audit activities in line with recognised audit guidelines and best practices.
Conduct systems audits to assess the adequacy of information security and system controls.
Evaluate the reliability and integrity of financial and operational information.
Assess compliance with the SACCO’s policies, procedures and operating requirements.
Review the effectiveness of the SACCO’s internal control framework and prepare reports on findings.
Assess compliance with internal procedures and applicable regulatory standards.
Review operational procedures and advise management on areas requiring improvement.
Monitor and report on the implementation of previous audit recommendations.
Carry out special investigations when required by the SACCO.
Work with external auditors to improve the efficiency and effectiveness of audit activities.
Verify transaction vouchers to confirm their authenticity, accuracy and correctness.
Prepare periodic audit reports for presentation to the Board.
Qualifications and Experience
Bachelor of Commerce degree or an equivalent qualification from a recognised university.
CPA (K) qualification and membership in good standing with ICPAK, or an equivalent professional qualification.
At least three (3) years of experience working as an Internal Auditor in a SACCO or in a comparable position with similar responsibilities.
At least seven (7) years of relevant professional experience.
Proficiency in Microsoft Office Suite and specialised accounting software.
Skills and Personal Attributes
Sound judgement and decision-making ability.
High level of accuracy and attention to detail.
Strong analytical and problem-solving skills.
Good financial management capability.
Strong leadership and administrative skills.
Excellent communication skills.
Proficiency in Microsoft Office Suite.
Application
Use the link(s) below to apply on company website.