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DTS Technician (Dealer Tinting System)

Job Type: Full Time
Qualification: Diploma, Vocational
Experience: 2–3 years
Location: Nairobi
Job Field: Engineering / Technical

Qualifications, Experience and Skills

Diploma or Certificate in Electrical Engineering, Electronics, Mechanical Engineering, or a related technical discipline.
2–3 years of practical experience maintaining machines or technical equipment.
Knowledge of electrical, mechanical, and electronic systems.
Strong fault diagnosis, troubleshooting, problem-solving, communication, and customer service abilities.
Basic proficiency in computer systems, mobile applications, and CRM platforms.
Ability and willingness to travel and provide technical services at different dealer and customer locations.
A valid driving licence will be an added advantage.

Key Responsibilities

Install Dealer Tinting System (DTS) equipment and perform servicing, repairs, and scheduled preventive maintenance.
Diagnose machine faults and attend to breakdowns within the agreed Service Level Agreement (SLA) timelines.
Carry out DTS machine calibration and ensure the equipment operates correctly and remains available for use.
Manage technical complaints assigned through the CRM system and keep complete records of maintenance and service activities.
Offer technical assistance to dealers and customers and escalate significant technical problems when necessary.
Identify required spare parts and coordinate their availability, as well as handle software, pricing, or machine-setting updates where required.
Maintain accurate documentation of repairs, servicing, breakdowns, and other technical activities.

Merchandiser

Job Type: Full Time
Qualification: Diploma, Vocational
Experience: 1–2 years
Location: Mombasa
Job Field: Sales and Business Development

Qualifications, Skills and Experience

Diploma or Certificate in Sales, Marketing, Business, or a related area.
1–2 years of experience working in sales, merchandising, or another customer-facing position.
Previous exposure to building materials, FMCG, or a related industry is preferred.
Strong abilities in communication, selling, customer service, and relationship management.
Proactive, target-focused, and capable of working independently while covering field-based assignments.
Basic computer and mobile reporting skills, including the ability to use WhatsApp for work-related communication.

Key Responsibilities

Promote Decorative Paints at designated dealer outlets and actively create demand for the products.
Assist walk-in customers by understanding their requirements and recommending appropriate paint products.
Develop and maintain productive relationships with painters, contractors, and other important market influencers.
Identify construction sites and ongoing projects within the assigned area, generate potential sales leads, and follow up on them.
Support dealers with product displays, promotional activities, and initiatives aimed at increasing secondary sales and product movement.
Gather and communicate information on market conditions, competitor activities, pricing, and promotions.
Keep accurate records of daily activities and submit regular weekly reports on field and sales activities.

Application

To apply, email your updated CV to careers@msvlgroup.com with the subject line

2 Jobs At MSVL Group