2 Jobs At Qona Sacco

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1. Marketing Assistant

2. Marketing Officer

Marketing Assistant

Job Type: Full Time
Qualification: Diploma
Experience: 2 years
Location: Nairobi
Job Field: Sales and Business Development

Key Responsibilities

• Attract new individual and corporate members while encouraging existing members to remain active.

• Promote and cross-sell Sacco products in order to meet established sales goals.

• Increase loan uptake and contribute toward achieving departmental targets.

• Source potential customers, arrange appointments, make presentations, follow up on prospects, and convert leads into sales.

• Establish and maintain productive relationships with internal and external referral partners.

• Share market feedback with management and suggest ways of improving product acceptance.

• Contribute to strengthening QONA SACCO’s market presence and overall brand reputation.

Qualifications and Experience

• Diploma in Sales and Marketing, Co-operative Management, Business Administration, or another relevant business discipline.

• At least two years of experience working in marketing, preferably within a Sacco, cooperative, or financial services environment.

• Training or experience in customer service will be an added advantage.

• Familiarity with the cooperative sector will also be beneficial.

Key Competencies

• Strong communication, interpersonal, and negotiation abilities.

• Good skills in planning, analysis, monitoring, and follow-up.

• Capable of performing under pressure while consistently meeting targets and deadlines.

• Competent in using computer applications and credit management systems.

• Proactive, self-motivated, and focused on achieving measurable results.

• Demonstrates integrity, professionalism, and a strong commitment to customer satisfaction.

Marketing Officer

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 4 years
Location: Nairobi
Job Field: Marketing and Communication

Position Summary

The Marketing Officer will support QONA SACCO’s growth by attracting and retaining members, strengthening customer relationships, promoting products and services, and implementing sales and marketing activities. The position will contribute to achieving the organization’s strategic goals while ensuring members receive a positive and consistent experience.

Key Responsibilities

Member Acquisition and Relationship Management

• Expand the Sacco’s membership by identifying and enrolling new customers.

• Develop lasting relationships with existing members to encourage loyalty and retention.

• Visit members regularly to understand their needs, assess satisfaction, and identify opportunities to introduce additional products or services.

• Handle member questions and complaints promptly and professionally.

• Assist new members throughout the onboarding process and ensure customer information is properly maintained.

Marketing and Business Development

• Contribute to the preparation and implementation of the annual marketing strategy.

• Market and promote the Sacco’s various products and services to support revenue growth.

• Identify, develop, and follow up on new business opportunities to meet revenue objectives.

• Promote loan uptake and refinancing opportunities while observing the Sacco’s lending policies and strategic priorities.

• Take part in exhibitions, member education sessions, activations, and other promotional activities.

• Create marketing materials such as images and videos while ensuring the necessary consent is obtained from members.

• Support advertising, public relations, branding, and promotional campaigns designed to increase market visibility.

Sales Monitoring and Reporting

• Track market developments and competitor activities and use the findings to identify potential business opportunities.

• Prepare timely and accurate daily, weekly, and monthly reports covering sales performance, targets, achievements, and membership growth.

• Assess the return on investment of marketing campaigns and provide recommendations for better performance.

• Keep comprehensive and current records of marketing and sales activities.

Project Coordination

• Assist in organizing and implementing marketing projects and related initiatives.

• Coordinate with internal departments, suppliers, legal representatives, and finance teams to support compliant and effective project delivery.

• Ensure appropriate records and documentation are maintained for marketing projects and activities.

Qualifications and Experience

Academic Qualifications

• Bachelor’s degree in Marketing, Sales, Business Administration, or a related discipline.

• A professional qualification such as Chartered Institute of Marketing (CIM) certification will be an added advantage.

Experience

• At least four years of experience in sales, marketing, customer relationship management, or a related area.

• Previous experience in a Sacco or financial services organization will be an advantage.

Key Competencies

Knowledge and Skills

• Sound knowledge of contemporary marketing and sales practices.

• Understanding of Sacco operations and relevant regulatory requirements.

• Ability to use customer relationship management (CRM) platforms effectively.

• Strong analytical, organizational, presentation, planning, and negotiation skills.

• Excellent verbal and written communication and interpersonal abilities.

• Good command of Microsoft Office and relevant sales or CRM applications.

• Ability to carry out market research and interpret business data.

Personal Attributes

• Strongly focused on achieving targets and delivering results.

• Self-motivated and capable of working with limited supervision.

• Demonstrates professionalism, honesty, and integrity.

• Innovative, creative, and open to business growth opportunities.

• Works effectively with colleagues and contributes positively to team objectives.

Physical Requirements

• Ability to communicate effectively in both English and Kiswahili.

• Must be physically fit and willing to undertake fieldwork, including visiting members and clients.

Key Performance Indicators

Performance will be assessed based on:

• Growth and retention of the Sacco’s membership.

• Achievement of targets for loans, accounts, deposits, and other sales activities.

• Levels of member satisfaction and engagement.

• Effective delivery of marketing campaigns, activations, and events.

• Timely, accurate, and complete reporting and documentation.

Application

• Marketing Assistant

• Marketing Officer