2 Jobs At Ukristo na Ufanisi Sacco Limited

• Contents

• Open Jobs

  1. Direct Sales Representatives

  2. Call Centre Agents

Direct Sales Representatives

Location: Nairobi
Employment Type: Contract / Full Time
Qualification: Diploma

A Sacco is looking for motivated Direct Sales Representatives to grow its membership and business portfolio within assigned locations. The role involves engaging prospective and existing members through direct outreach, explaining available Sacco products, and supporting customers in choosing services that match their needs.

Key Responsibilities

• Generate new business through door-to-door sales and outbound calls.

• Promote the Sacco’s FOSA and BOSA products and services to prospective and existing customers.

• Explain available products, benefits, alternative banking channels, and digital platforms to members.

• Re-engage dormant members and encourage them to reactivate their accounts.

• Deliver responsive and customer-focused service throughout the sales process.

• Collect customer feedback and share insights on products and services.

• Support product launches, marketing activities, and sales campaigns.

• Prepare and submit regular reports covering sales and recruitment activities.

• Handle customer requests and refer unresolved matters to the appropriate team or resource.

Candidate Profile

• Diploma in Sales and Marketing, Sales, Business Development, or another business-related discipline from a recognized institution.

• Previous exposure to sales, marketing, business development, or client relationship management.

• Strong persuasion, analytical, and interpersonal abilities.

• Computer literate.

• Customer-service oriented and committed to maintaining quality standards.

• Able to work toward demanding sales targets and meet set deadlines.

• Self-motivated, dependable, and comfortable working as part of a team.

Engagement Terms

• Six-month renewable performance-based contract.

• Remuneration consists of a retainer plus commission based on recruitments and loan sales.

Call Centre Agents

Location: Nairobi
Employment Type: Full Time
Qualification: Diploma

A Sacco is seeking articulate and customer-focused Call Centre Agents to serve as a key point of contact for members. The role focuses on responding to inquiries, handling complaints, resolving customer concerns, and ensuring members receive accurate and timely assistance.

What You’ll Handle

• Respond to member questions, requests, and complaints through phone, email, and chat.

• Investigate customer concerns and provide practical solutions.

• Explain products, services, policies, and procedures accurately.

• Manage inbound and outbound calls while following established communication processes.

• Contact customers after support interactions to confirm that their concerns have been addressed.

• Work toward assigned performance targets and KPIs.

• Identify matters requiring further attention and escalate them to the relevant department or supervisor.

• Follow organizational procedures, security requirements, and service guidelines.

• Recognize suitable opportunities to introduce customers to relevant products or services.

Requirements

• Diploma in Business Administration, Communication, Customer Service, or a related field.

• Comfortable using computers and navigating different software applications.

• Strong written and spoken communication skills.

• Good active-listening abilities.

• Strong analytical and problem-solving skills.

• Able to remain patient, professional, and empathetic when dealing with difficult situations.

• Adaptable when dealing with different customer personalities and circumstances.

• Capable of handling several tasks while maintaining service quality.

• Able to work effectively within a team.

• Previous customer service or call centre experience is preferred.

Application

 info@ukristonaufanisicoop.com with the subject line on or before 17th August, 2026