3 Jobs At M-KOPA Solar
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Nairobi, Kenya
Job summary
Retail Customer Experience Agent - Mobility at M-KOPA Solar
About this role
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Retail Customer Experience Agent - Mobility-Nairobi
Retail Customer Experience Agent - Mobility-Thika
Retail Customer Experience Agent - Mobility-Kitengela
Retail Customer Experience Agent – Mobility, Nairobi
Job Type: Full Time
Qualification: Diploma
Experience: 1 year
Location: Nairobi
Job Field: Customer Care, Success and Service
Role Overview
The Retail Customer Experience Agent will support customers through the complete mobility product onboarding process at a retail outlet. The role involves product presentations, customer education, document verification, system data entry, asset handover and ensuring customers understand how to safely and effectively use their mobility products.
Key Responsibilities
Present mobility products to prospective customers through product pitches, demonstrations and induction sessions.
Explain financing arrangements, insurance requirements, driving school obligations and customer responsibilities.
Review customer KYC documentation and confirm compliance with applicable policies.
Enter customer information accurately into the relevant systems and coordinate with the Customer Care Team for screening.
Identify potential fraud indicators, discrepancies or inconsistencies in customer documentation and escalate them through the appropriate channels.
Check asset readiness, including mechanical condition, battery charge and availability of required accessories.
Coordinate the complete customer onboarding process from verification and training through activation and product issuance.
Record and complete the handover of motorcycles, helmets, accessories and other equipment to customers.
Train customers on safe riding practices, insurance, battery handling, charging procedures, payments and application usage.
Confirm that customers understand the training provided and maintain accurate attendance records.
Maintain high standards of customer service and ensure smooth daily operations at the assigned retail outlet.
Work on-site at the designated retail shop and report to the Customer Experience Officer.
Requirements
Diploma or other tertiary-level training in any field.
At least one year of customer service experience.
Previous front-office experience is an advantage.
Basic technical knowledge is beneficial but not mandatory.
Strong customer service and communication abilities.
Ability to handle several responsibilities effectively in a fast-moving work environment.
Excellent attention to detail, particularly when managing shop operations and customer records.
Professional, approachable and courteous manner when dealing with customers.
Retail Customer Experience Agent – Mobility, Thika
Job Type: Full Time
Qualification: Diploma
Experience: 1 year
Location: Thika
Job Field: Customer Care, Success and Service
Role Overview
The Retail Customer Experience Agent will guide customers through the mobility product onboarding journey at the retail shop. The position combines customer engagement, product demonstrations, KYC verification, system updates, training and asset handover while ensuring that customers understand their responsibilities and product usage requirements.
Key Responsibilities
Conduct product presentations, demonstrations and induction sessions for new customers.
Educate customers on financing terms, insurance, driving school requirements and their responsibilities.
Verify KYC documents and ensure customer information meets required policies.
Accurately capture customer details in the system and coordinate with the Customer Care Team during screening.
Flag suspected fraud, documentation irregularities or other concerns for appropriate escalation.
Inspect and confirm asset readiness, including mechanical condition, battery charge and required accessories.
Coordinate customer onboarding from initial verification through training, activation and final issuance.
Complete documentation for the handover of bikes, helmets, accessories and additional equipment.
Train customers on riding safety, insurance, battery maintenance, charging, payment procedures and application use.
Confirm customer comprehension of the training and maintain records of attendance.
Support efficient day-to-day operations at the assigned retail shop.
Work from the retail location and report to the Customer Experience Officer.
Requirements
College diploma or other tertiary training in any discipline.
Minimum one year of experience in customer service.
Front-office experience is an added advantage.
Basic technical knowledge is beneficial but not essential.
Strong communication and customer service skills.
Ability to manage multiple duties in a busy environment.
High level of accuracy and attention to detail in shop operations.
Professional and friendly approach when serving customers.
Retail Customer Experience Agent – Mobility, Kitengela
Job Type: Full Time
Qualification: Diploma
Experience: 1 year
Location: Kajiado
Job Field: Customer Care, Success and Service
Role Overview
The Retail Customer Experience Agent will be responsible for delivering a smooth customer experience throughout the mobility product onboarding process. The role covers product demonstrations, customer education, documentation checks, data capture, training, activation and equipment handover at the assigned retail shop.
Key Responsibilities
Introduce products to new customers through sales presentations, demonstrations and induction sessions.
Explain financing conditions, insurance requirements, driving school expectations and customer obligations.
Check KYC documentation for completeness and compliance with applicable policies.
Enter customer information correctly into the system and coordinate with the Customer Care Team for screening.
Detect and report possible fraud concerns, documentation discrepancies and inconsistencies.
Verify that mobility assets are ready for issuance by checking their mechanical condition, charge level and accessories.
Manage the onboarding process from customer verification to training, activation and issuance.
Document the transfer of bikes, helmets, accessories and other equipment to customers.
Educate customers on safe riding, insurance, battery care, charging, payments and application usage.
Confirm that customers understand the information provided during training and record attendance.
Maintain effective shop operations while providing a professional customer experience.
Work on-site at the assigned retail shop and report to the Customer Experience Officer.
Requirements
Diploma or tertiary-level training in any field.
At least one year of customer service experience.
Front-office experience is an advantage.
Basic technical knowledge is desirable but not required.
Strong customer service and interpersonal communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Strong attention to detail when managing retail shop activities.
Professional, welcoming and customer-focused attitude.