4 Jobs In Kenya Today At Fieldforce Solutions Limited

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1. Customer Service (Agent Network)

2. Marketing Assistant

3. Marketing Manager – Agent Network & Affiliate Operations

4. Videographer & Multimedia Designer

Customer Service (Agent Network)

Job Type: Full Time
Qualification: Diploma / Bachelor’s Degree
Experience: 1–2 years
Location: Nairobi
Job Field: Customer Care, Success and Service

Salary: Kshs 40,000 – 60,000 per month

Job Level: Beginner & Intermediate

Job Summary

We are looking for two proactive and customer-oriented Customer Service (Agent Network) Representatives to provide day-to-day assistance to our expanding network of agents.

The successful candidates will act as a primary support contact for agents, helping with account matters, transactions, products, operational challenges and general agency-related concerns. The position will also support agent onboarding, activation, performance follow-up and issue resolution while working closely with Sales, Operations, Finance and Customer Support teams.

Key Responsibilities

• Respond promptly and professionally to agent enquiries through phone calls, WhatsApp and other approved communication channels.

• Assist agents with registration, account activation, verification and other account-related processes.

• Explain products, services, promotions, systems and operating procedures to agents.

• Handle enquiries relating to deposits, withdrawals, payments and other agent transactions.

• Troubleshoot routine agent issues and refer complex matters to the relevant internal teams.

• Guide newly recruited agents through the onboarding and activation process.

• Follow up with recently onboarded agents to encourage regular activity and business growth.

• Monitor agent activity and follow up with inactive or low-performing agents.

• Support campaigns aimed at agent recruitment, engagement and retention.

• Communicate approved incentives, promotions and campaign details to agents.

• Keep detailed records of agent contacts, complaints, solutions and required follow-ups.

• Collaborate with Sales, Marketing, Finance, Operations and Agent Network teams to resolve issues.

• Gather agent feedback on products, services, market trends and operational challenges.

• Identify repeated agent concerns and suggest ways of improving agency support and service delivery.

• Support the achievement of agent-network targets and overall business objectives.

• Ensure all activities are conducted in line with company procedures and relevant regulatory requirements.

• Protect the confidentiality of agent and customer information.

Qualifications and Requirements

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Communications, Customer Service or a related discipline is preferred.

• At least 1–2 years of experience in customer service, sales support, account management, agency operations or a comparable position.

• Previous exposure to betting and gaming, telecommunications, fintech, mobile money or agent-based businesses is an added advantage.

• Strong written and verbal communication skills in English and Kiswahili.

• Excellent customer service and relationship management abilities.

• Understanding of sales processes and agent-network operations.

• Ability to interact effectively with agents from diverse backgrounds and locations.

• Strong problem-solving and conflict-handling capabilities.

• Good computer literacy and familiarity with CRM, agent management or other business systems.

• Good numerical and analytical skills.

• Ability to handle multiple tasks and respond to a large volume of enquiries.

• Self-driven, proactive and focused on achieving targets.

• Strong attention to detail and accurate documentation skills.

• Ability to work effectively with minimal supervision and as part of a team.

• Willingness to work flexible schedules, including weekends and public holidays when necessary.

Marketing Assistant

Job Type: Full Time
Qualification: Diploma / Bachelor’s Degree
Experience: 1 year
Location: Nairobi
Job Field: Marketing and Communication

Salary: Kshs 40,000 – 70,000 per month

Job Level: Beginner & Intermediate

Job Summary

We are seeking an energetic, creative and outgoing Marketing Assistant to help drive social media, content and community marketing activities.

The successful candidate will work alongside the Social Media Manager and wider Marketing Team on content production, livestreams, influencer activities, online community management, market research and offline promotional events. The role is suitable for someone who is organised, digitally confident and comfortable working in a dynamic environment.

Key Responsibilities

• Assist with planning and preparing livestreams, video shoots and social media content.

• Help organise scripts, props, products, locations and other requirements for content production.

• Participate in videos and livestreams when needed, including hosting, demonstrations and short skits.

• Support basic video editing, caption development and organisation of content.

• Identify and engage potential influencers and assist with onboarding and communication.

• Follow up with influencers regarding scheduled posts, campaigns and performance.

• Manage and grow communities on WhatsApp, Telegram, Facebook and other relevant platforms.

• Encourage community participation and maintain engagement among members.

• Share approved marketing materials and links while supporting user and community growth.

• Organise simple engagement activities and communicate promotional campaigns and incentives.

• Respond to basic community enquiries and follow up with promoters to improve participation.

• Assist with market research by monitoring competitors, social media trends, customer opinions and local market developments.

• Support the planning and implementation of offline marketing activities and events.

• Assist with event registration, guest reception, photography, materials preparation and on-site coordination.

• Keep marketing materials, influencer information, community records and event documentation properly organised.

• Provide administrative and operational assistance to the marketing department as required.

Qualifications and Requirements

• Diploma or Bachelor’s Degree in Marketing, Communications, Languages or a related field.

• At least one year of experience in social media, community management or content creation. Outstanding fresh graduates may also be considered.

• Familiarity with WhatsApp, Telegram and Facebook Groups.

• Basic knowledge of identifying and coordinating KOLs and KOCs.

• Basic video editing experience using applications such as CapCut or Premiere.

• Ability to develop simple scripts and engaging social media captions.

• Fluent in written and spoken English.

• Confident, outgoing and comfortable appearing in short videos, skits and livestreams.

• Good understanding of social media trends, particularly on TikTok, Instagram and YouTube.

• Strong organisational, multitasking and attention-to-detail skills.

• Ability to perform effectively in a fast-moving environment and assist with offline marketing events.

Marketing Manager – Agent Network & Affiliate Operations

Job Type: Full Time
Qualification: Bachelor’s Degree
Experience: 3 years
Location: Nairobi
Job Field: Marketing and Communication

Salary: Kshs 150,000 – 300,000 per month

Job Level: Advanced

Job Summary

We are seeking a results-focused Marketing Manager – Agent Network & Affiliate Operations to oversee the growth and optimisation of agent and affiliate acquisition channels across Kenya.

The role will focus on expanding the agent network, developing referral strategies, activating communities, managing campaigns, analysing market intelligence and improving acquisition performance.

Key Responsibilities

• Recruit and onboard suitable agents, sub-agents and community promoters across different regions of Kenya.

• Establish scalable online and offline referral structures for agents and affiliates.

• Build and maintain productive relationships with key agents and regional promoters.

• Drive user acquisition and deposits through agent-led channels.

• Develop agent acquisition strategies that support overall company growth objectives.

• Create and manage incentive programmes for agents and referral partners based on performance.

• Monitor agent productivity and review commission structures to improve return on investment.

• Identify influencers, seed users and community connectors who can help expand player networks.

• Support agents in developing local player communities through WhatsApp, Telegram and offline engagement.

• Develop and activate local communities to strengthen customer retention and betting activity.

• Monitor competitor and industry approaches to agent recruitment, commissions, promotions and campaigns.

• Analyse market developments and recommend acquisition strategies suited to different regions.

• Work with Digital Marketing, Retention and Customer Support teams on agent-driven campaigns.

• Coordinate targeted acquisition initiatives and promotional activities through agent channels.

• Track key agent performance indicators such as player acquisition, deposit conversion, retention contribution and revenue.

• Prepare regular weekly and monthly performance reports.

• Review results and recommend measures for improving agent productivity and acquisition efficiency.

Qualifications and Requirements

• At least three years of experience within Kenya’s betting, gaming or casino sector.

• Previous experience with established betting or gaming platforms is highly desirable.

• Demonstrated experience managing agent acquisition or affiliate referral programmes.

• Proven ability to recruit, manage and motivate agents, sub-agents or community promoters.

• An established network of agents, influencers or gaming and betting community contacts is an advantage.

• Strong knowledge of Kenya’s betting and online gaming market, customer behaviour and acquisition channels.

• Familiarity with WhatsApp-based agent marketing and promotional networks.

• Experience implementing both online and offline customer acquisition strategies.

• Ability to manage and optimise commission-driven growth structures.

• Strong analytical skills with the ability to assess acquisition results and improve agent performance.

• Excellent relationship-building and stakeholder management skills.

• Ability to motivate and coordinate decentralised acquisition teams.

• Experience collaborating with departments such as Customer Service and Retention.

• Bachelor’s Degree in Marketing, Business Administration, Communications or a related discipline is preferred.

Videographer & Multimedia Designer

Job Type: Full Time
Qualification: Diploma
Location: Nairobi
Job Field: Media Production and Entertainment

Salary: Kshs 50,000 – 80,000 per month

Job Level: Beginner & Intermediate

Job Summary

We are looking for a creative Videographer & Multimedia Designer to join the marketing team and produce engaging visual content for local audiences.

The successful candidate will handle video planning, filming, editing and post-production for platforms including TikTok, Instagram and Facebook, while also supporting the development of basic graphic materials. The role will work closely with the Social Media and Marketing teams to produce content that strengthens brand visibility and engagement.

Key Responsibilities

• Plan, film and edit short-form videos for TikTok, Instagram, Facebook and other digital platforms.

• Assist in developing TikTok content concepts, scripts, shooting plans and on-camera direction.

• Generate creative content ideas based on current topics, audience interests and social media trends.

• Manage video projects from filming through editing and final delivery.

• Perform tasks such as colour correction, audio editing, subtitle creation and visual effects.

• Work closely with the Social Media Manager and Marketing Team to produce relevant and engaging content.

• Recommend suitable formats, creative approaches, shooting techniques and content angles for different platforms.

• Provide basic graphic design support for social media posts, promotional campaigns, video thumbnails and related materials.

• Ensure creative assignments are completed within agreed timelines and meet required quality and brand standards.

• Properly organise and maintain footage, project files, design resources and other creative assets.

Qualifications and Requirements

• Demonstrated experience in video production, filming, editing and post-production, with the ability to handle projects independently.

• Proficiency in video editing applications such as Adobe Premiere Pro, CapCut, Final Cut Pro or DaVinci Resolve.

• Basic graphic design capability and familiarity with Photoshop, Illustrator or similar design software.

• Good knowledge of TikTok, short-form video formats, social media trends and local audience behaviour.

• Ability to identify market trends and develop fresh and engaging content concepts.

• Strong visual judgement and attention to detail.

• Ability to work independently while collaborating effectively with marketing and social media teams.

• Good organisational and time-management skills with the ability to meet production deadlines.

• Candidates with their own professional video equipment suitable for quality production will have an added advantage.

• Applicants must submit a portfolio or samples demonstrating previous video production and/or graphic design work.

Application

Interested and qualified candidates should forward their CV to: jobs@ffsolutions.co.ke using the position as subject of email.