5 Jobs At APA Life Assurance Company Ltd Kenya

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1. Agents Payroll & Benefit Specialist

2. Care Assessor

3. Claims Officer

4. Claims Assistant

5. Recoveries Officer- Contract

Agents Payroll & Benefit Specialist

Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 3 - 5 years
Location: Nairobi
Job Field: Finance / Accounting / Audit

Key Responsibilities

Agency Payroll, Commissions & Benefits

• Prepare, verify, and process monthly agency payroll, commissions, overrides, retainers, incentives, and approved benefits within the required timelines.

• Handle adjustments, reversals, clawbacks, advances, recoveries, and authorised or statutory deductions accurately.

• Maintain records of agent benefits, allowances, and entitlements, including enrolment, claims processing, and exit benefits.

• Implement approved career development programmes, sales force benefits, incentive schemes, and campaigns in accordance with company policies.

Data Management, Reconciliations & Controls

• Verify and maintain accurate agent information, including bank details, tax information, agency codes, and remuneration records.

• Reconcile payroll, remuneration, benefits, policy, and financial information across relevant systems, including the General Ledger.

• Investigate and resolve discrepancies, duplicate or missing payments, incorrect deductions, and outstanding balances.

• Maintain complete audit records and support internal and external audits, compliance reviews, and control improvement activities.

Agency Operations Support

• Monitor sales force account debits and credits and ensure proper recovery and clearance of advances and outstanding balances.

• Support the coding of sales teams in line with company requirements.

• Coordinate sales team onboarding and ensure approved tools of trade are provided.

• Organise sales management meetings, awards forums, and other agency support activities as required.

• Assist with sales force learning and development activities, including training programmes and academies.

Reporting & Stakeholder Management

• Prepare monthly reports and analysis covering commissions, payroll, incentives, benefits utilisation, deductions, recoveries, variances, and outstanding matters.

• Track and maintain information on sales force business acquisition activities, employer markets, and partnerships.

• Respond to queries concerning remuneration and benefits and provide statements when required.

• Work with internal and external stakeholders to resolve payroll, operational, and benefits administration issues, escalating high-risk matters when necessary.

Compliance & Governance

• Ensure payroll and benefits administration complies with company policies, delegated authority limits, regulatory requirements, and applicable tax laws.

• Protect the confidentiality of payroll and remuneration information.

• Identify opportunities to improve processes through audits, reviews, and data analysis.

Academic Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, Insurance, or a related field.

Job Skills and Requirements

• High level of numerical accuracy and strong reconciliation abilities.

• Analytical and problem-solving skills.

• Knowledge of internal controls, compliance requirements, and confidentiality standards.

• Advanced Excel and data analytics skills.

• Strong written and verbal communication abilities.

• Good stakeholder management and interpersonal skills.

• Strong planning, organisational, and time management abilities.

• Ability to handle several priorities while meeting tight deadlines.

• Strong attention to detail and commitment to quality service delivery.

Professional Qualifications

CPA, ACCA, CIFA, IIK, LOMA, HR, or an Insurance qualification is an added advantage.

Experience

• 3 - 5 years of relevant experience in payroll, commissions, agency operations, finance, benefits administration, or insurance operations.

• Working knowledge of payroll and ERP systems, insurance administration platforms, agency management systems, and advanced Excel.

Care Assessor

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 4 years
Location: Nairobi
Job Field: Insurance

Key Responsibilities

• Review and issue pre-authorisations.

• Manage the 24-hour call centre through mobile phones and office lines and respond to client enquiries as they arise.

• Work with clients, brokers, clinicians, APA relationship officers, and scheme HR teams to resolve issues and provide progress updates in accordance with policy requirements.

• Conduct hospital visits to assess patients' care throughout the treatment process, including diagnosis and procedures, while maintaining positive client and provider relationships.

• Report adverse occurrences related to client management and policies and take appropriate action to support quality patient care.

• Coordinate step-down care and referrals for clients living with chronic conditions.

• Participate in health talks, wellness camps, and service meetings.

• Take part in company CSR and brand-building activities in collaboration with other departments.

Academic Qualifications

• Bachelor's degree in a relevant field.

Skills and Attributes

• Leadership skills.

• Strong interpersonal and communication skills.

• Analytical skills.

Professional Qualifications

• Relevant professional qualification.

Experience

• At least 4 years of relevant experience.

Claims Officer

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 4 years
Location: Nairobi
Job Field: Insurance

Key Responsibilities

• Guide customers on how to make insurance claims and explain the applicable processes.

• Receive and process notifications for new claims.

• Gather accurate information and supporting documents required to process claims.

• Assess and analyse claims submitted by policyholders.

• Liaise with service providers and approved professionals and arrange repairs where required for insured property.

• Monitor claims through to completion.

• Investigate claims that may involve fraudulent activity.

• Establish the reasons why a claim may not qualify for full payment.

• Ensure valid claims are settled fairly.

• Maintain professional relationships with loss adjusters, forensic accountants, solicitors, and other legal and claims professionals.

• Ensure customers receive fair treatment and quality service in line with company and industry standards.

• Handle complaints arising from claims.

• Initiate legal recovery of amounts that have been paid out where applicable.

• Maintain good relationships with brokers.

• Keep claims-related costs to the minimum possible.

• Comply with legal requirements, industry regulations, and company customer service standards.

• Confirm that premiums have been settled before processing claims.

• Liaise with the underwriting department regarding policy terms and endorsements.

• Provide guidance on loss-making and non-performing brokers.

• Respond promptly and appropriately to enquiries from clients and other stakeholders.

• Ensure discharge vouchers are sent and settled according to established procedures.

• Maintain complete and accessible records of processed claims to support responses to policyholder enquiries.

• Provide regular updates to the departmental manager and seek guidance where necessary.

• Enter claims information into the relevant system.

• Support and train new employees on work procedures and company policies to promote effective customer service.

• Participate in meetings, discussions, and consultations with colleagues to address issues affecting work performance promptly.

Academic Qualifications

• Bachelor's degree in a relevant field.

Skills and Attributes

• Teamwork skills.

• Negotiation skills.

• Strong interpersonal skills.

• Good communication skills.

• Integrity.

Professional Qualifications

• ACII/AIIK.

Knowledge and Experience

• At least 4 years of relevant experience in insurance.

Claims Assistant

Job Type: Full Time
Qualification: Diploma
Experience: 1 - 2 years
Location: Nairobi
Job Field: Insurance

Key Responsibilities

Claims Functions

• Review claim reserves and facilitate the closure of old outstanding claims.

• Process notifications for new insurance claims.

• Process payments to claimants and service providers while complying with IRA regulations.

• Initiate legal recovery of amounts paid out where applicable.

• Keep claims-related costs as low as possible.

• Comply with legal requirements, industry regulations, and company customer service standards.

Customer Service

• Respond promptly and appropriately to client enquiries.

• Ensure discharge vouchers are dispatched and settled without unnecessary delays.

• Maintain accurate and accessible records of processed claims to support responses to policyholder enquiries.

• Provide regular updates to the departmental manager and consult when necessary.

Administrative Functions

• Participate in meetings, discussions, and consultations with team members to address issues affecting job performance in good time.

• Enter claims information into the relevant system.

Academic Qualifications

• Bachelor's degree in a relevant field.

Job Skills and Requirements

• Strong interpersonal and administrative skills.

• Ability to work effectively in a team.

• Good communication skills.

• Integrity.

Professional Qualifications

• Diploma in Insurance is an added advantage.

Experience

• 1 - 2 years of relevant experience.

Recoveries Officer - Contract

Job Type: Contract
Qualification: Diploma
Experience: 3 years
Location: Nairobi
Job Field: Insurance

Key Responsibilities

Records and Recovery Management

• Maintain recovery records, including the recovery register, discharge vouchers register, and incoming cheque register for advocates and in-house settlements.

• Monitor and update the recovery register and ensure listed matters remain recoverable and have not become time-barred.

• Respond to demand letters received from third parties and insurance companies.

• Prepare legal opinions on settlement proposals for matters before court, including swapping and pursuing knock-for-knock settlements.

• Follow up with witnesses where their attendance in court is required.

• Send reminders and conduct necessary follow-ups.

• Respond to demands from third parties.

• Conduct negotiations and organise meetings with relevant parties.

• Appoint investigators where necessary.

• Appoint advocates where required.

• Follow up on court documentation.

• Attend court proceedings when necessary.

• Process payments to insured parties and advocates.

• Review and close files once cases have been concluded.

Academic Qualifications

• Bachelor's degree or Diploma in Law, or an equivalent qualification.

Job Skills and Requirements

• Diploma in Legal Practice is an added advantage.

Professional Qualifications

• Diploma in Legal Practice is an added advantage.

Experience

• At least 3 years of relevant experience in the insurance industry, including 2 years in recoveries.

Application

Use the link(s) below to apply on company website.

• Agents Payroll & Benefit Specialist

• Care Assessor

• Claims Officer

• Claims Assistant

• Recoveries Officer- Contract