5 Jobs At Avenue Healthcare
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Nairobi, Kenya
Job summary
Fresh Jobs at Avenue Healthcare
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Receptionist
Transport Co-Ordinator
Inpatient (IP) Pharmacy In Charge
Pharmaceutical Technologist
Inpatient Doctors Team Leader
Receptionist
Job Type: Full Time
Qualification: BA/BSc/HND, Diploma
Experience: 2 years
Location: Thika
Job Field: Administration / Facilities
Job Purpose
The Receptionist will manage the hospital reception area professionally and ensure patients, clients, and visitors receive prompt, courteous, and compassionate assistance. The role also supports accurate patient admission and registration, eligibility and benefits verification, payer authorization, and timely access to appropriate medical services while maintaining patient confidentiality and correct identification.
Key Responsibilities
Receive and register patients accurately in the Hospital Information System (HIS), confirming patient identity and avoiding duplicate records.
Check patient eligibility and insurance benefits, including applicable limits, exclusions, and co-payments, before admission or scheduled services.
Identify procedures and services requiring prior authorization and submit complete requests with the necessary clinical support within the required timelines.
Receive incoming telephone calls and ensure they are appropriately transferred or directed to the relevant department or office.
Communicate payer authorization decisions to clinicians and clearly explain authorization conditions, co-payments, and exclusions to patients in a professional and empathetic manner.
Promote client satisfaction by providing quality service, effective communication, timely follow-up, and appropriate escalation of concerns or unresolved issues.
Adhere to Avenue Healthcare corporate governance requirements, including the prevention, detection, and reporting of fraud or criminal activity and implementation of audit recommendations.
Maintain knowledge of and comply with Avenue Healthcare policies, procedures, and systems, particularly those relating to medical services and financial processes.
Perform any other duties assigned by the supervisor.
Person Specification
Diploma or Bachelor’s degree in Healthcare Administration, Health Records & Information Management, Business Administration, or a related field.
At least 2 years of experience in a similar position, preferably in a hospital reception, patient access, medical claims, authorization, or related environment.
Good computer skills, including Microsoft Office and healthcare information systems.
Experience dealing with medical insurance providers and/or government healthcare payors is an added advantage.
Ability to work under pressure while maintaining confidentiality and accuracy.
Strong communication and interpersonal skills, together with the ability to work effectively as part of a team.
Highly responsive, ethical, and responsible.
Transport Co-Ordinator
Job Type: Full Time
Qualification: BA/BSc/HND, Diploma
Experience: 2 years
Location: Kisumu
Job Field: Logistics
Job Purpose
The Transport Coordinator will oversee and optimize the hospital’s transport operations, ensuring that transportation services remain safe, dependable, efficient, and available when required.
Key Responsibilities
Manage hospital transport activities, including emergency and ambulance services, ensuring 24/7 readiness and prompt response.
Supervise outsourced courier providers and monitor their service quality, reliability, and efficiency.
Manage the transport dispatch desk, coordinating requests, assigning vehicles, and ensuring timely movement of patients and documents.
Plan and monitor regular servicing and maintenance of vehicles and motorcycles to maximize availability and reliability.
Conduct regular staff training covering transport safety, patient handling, and emergency procedures.
Ensure transport operations follow Avenue Healthcare policies, procedures, and established protocols.
Prepare and manage the transport department budget, monitor expenditure, and identify opportunities for cost efficiency.
Track fuel usage, vehicle utilization, and related cost trends to support effective resource allocation.
Ensure vehicles are properly equipped, stocked, serviced, and maintained in accordance with required safety standards.
Coordinate timely renewal of road licences and insurance certificates before expiry.
Establish and monitor service level agreements (SLAs) and ensure transport-related service problems are addressed promptly.
Maintain high operational and safety standards while ensuring compliance with healthcare requirements and transport regulations.
Collaborate with Quality and Compliance teams to maintain required standards across transport operations.
Ensure every driver completes the required vehicle logbooks, including mileage and trip records.
Ensure drivers receive approved transport requisition forms for staff transportation and carry only authorized passengers.
Monitor vehicle fuel consumption and investigate significant increases or reductions in consumption.
Ensure accidents, delays, mechanical faults, and other transport incidents are reported immediately and appropriate corrective action is taken.
Monitor vehicle use, particularly during nights and weekends, through the Fleet Tracking system and immediately address misuse or suspected misuse in accordance with established procedures.
Maintain patient and client privacy and confidentiality at all times.
Perform any other duty assigned by the supervisor in line with the role.
Person Specification
Diploma or Bachelor’s Degree in Paramedic Science.
Valid driving licence, C1 and above.
At least 2 years of experience in transport or logistics management, including a minimum of 1 year in a healthcare or high-priority environment.
Strong interpersonal and communication abilities.
Excellent attention to detail.
Inpatient (IP) Pharmacy In Charge
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Kisumu
Job Field: Pharmaceutical
Key Responsibilities
Ensure the pharmacy has all required equipment and that the equipment remains functional and in good condition.
Ensure drugs are billed completely and accurately. If the hospital management system is unavailable, coordinate with the receptionist or invoicing clerk so that medicines are recorded manually, issued to the client, and subsequently captured once the system is restored.
Ensure processed prescriptions are correctly labelled and independently checked, with clients advised to collect their cards before medicines are dispensed.
Ensure all applicable insurance exclusion lists are followed.
Ensure the Pharmaceutical Technologist communicates equivalent alternatives for out-of-stock medicines to doctors and follows up to have prescriptions amended where necessary.
Maintain pharmacy stock at established reorder levels. Conduct daily counts, spot checks, and monthly stock takes, and submit accurate reports explaining variances and expiries to the Pharmacy Manager for approval of adjustments by the Stock Controller.
Reduce medication errors by checking prescriptions for dosage, allergies, patient identity, correct medicine, legibility, and other relevant details, while providing clear instructions on medicine use.
Record all stock movements in the HIS in real time, including receipts, returns, petty cash purchases, cash prescriptions, inter-branch transfers, in-house clinic movements, expired medicines, and lost or stolen stock.
Dispense DDA medicines in accordance with established policy, conduct weekly checks, and report discrepancies to the Pharmacy Manager for approval of adjustments by the Stock Controller.
Prepare and send Local Purchase Orders (LPOs) to the relevant suppliers.
Receive, verify, and sign for deliveries against the corresponding LPOs and delivery documentation. Medicines with less than six months before expiry should only be accepted with a Letter of Undertaking and returned to the supplier if they are not used within six months.
Enter supplier invoices accurately and promptly into the hospital management system and maintain proper filing so they can be reviewed and submitted to Finance/Accounts by month-end.
Maintain a clean, orderly, and presentable pharmacy, including the dispensing counter and workstation.
Record refrigerator temperatures twice each day and report any abnormal readings to the relevant department.
Escalate urgent out-of-stock requirements to the Pharmacy Manager for approval of manual purchases.
Immediately refer product quality concerns to the Pharmacy Manager.
Drugs and Surgical Items Expiry Management
Allocate shelves for weekly expiry checks and report findings to the Pharmacy Manager.
Strengthen FIFO/FEFO practices by using green stickers to identify short-dated medicines and provide the short-expiry list to doctors to support appropriate prescribing.
Document, quarantine, and dispose of expired medicines in accordance with PPB regulations.
Ensure the emergency trolley remains adequately stocked and that expiry dates are continuously monitored.
Corporate Governance and Compliance
Comply with Avenue Healthcare corporate governance policies and procedures.
Prevent, identify, and report fraud or criminal activities.
Implement audit recommendations fully and work toward satisfactory outcomes in subsequent audits.
Ensure all sentinel incidents and events are documented and reported to the Pharmacy Manager within 24 hours using the prescribed tools.
Clinical and Service Standards
Maintain and enforce infection prevention and control standards when preparing extemporaneous medicines.
Promote patient satisfaction through quality service, clear communication, prompt feedback, and escalation of unresolved matters for follow-up.
Ensure standardized patient satisfaction feedback tools are properly filed to support measurement, follow-up, and service improvement.
Protect patient privacy and confidentiality at all times.
Maintain adequate knowledge of Avenue Healthcare policies, procedures, and systems as provided through HRMIS.
Perform any other duties assigned by the immediate supervisor in line with the position.
Person Specification
Bachelor’s Degree in Pharmacy.
Must be licensed by the Pharmacy and Poisons Board (PPB) and hold a valid, current practising licence.
Minimum 3 years of experience, including at least 1 year in a supervisory capacity.
Strong organizational awareness and attention to detail.
Good interpersonal and communication skills, teamwork, and reliability.
Pharmaceutical Technologist
Job Type: Full Time
Qualification: Diploma
Experience: 3 years
Location: Nairobi
Job Field: Pharmaceutical
Job Purpose
The Pharmaceutical Technologist will help ensure that patients receive high-quality medicines and medical consumables in accordance with Avenue Group’s established policies, procedures, and quality standards.
Key Responsibilities
Confirm that the pharmacy has the required equipment and ensure it remains functional and well maintained.
Follow all applicable insurance exclusion lists.
Inform the doctor of suitable alternatives when prescribed or over-the-counter medicines are unavailable and follow up on collection of the required medicines.
Maintain stock according to approved reorder levels. Conduct daily counts, spot checks, and monthly stock takes, and provide accurate explanations for stock variances and expiries to the Pharmacy Superintendent or Business Manager.
Help prevent medication errors by checking prescriptions and treatment sheets for dosage, allergies, patient identification, correct medicine, legibility, and other relevant information, while giving patients clear instructions.
Dispense D.D.A medicines according to established procedures, perform weekly checks, and report discrepancies to the Pharmacy Superintendent.
Record refrigerator temperatures twice daily and promptly report abnormal readings to the relevant department.
Escalate medicine or product quality concerns to the Pharmacy Superintendent or Business Manager.
Monitor assigned pharmacy quality indicators and submit the required reports to the Pharmacy Superintendent within the stipulated timelines.
Drugs and Surgical Items Expiry Management
Check the expiry dates of assigned shelves and the emergency trolley every month, replace short-dated items where necessary, and notify the Pharmacy Superintendent.
Promote FIFO/FEFO practices using green stickers for short-expiry medicines and the expiry report sub-module, and share short-expiry information with doctors and other branches to support liquidation.
Record and quarantine expired medicines and report them to the Pharmacy Superintendent for disposal in accordance with PPB regulations.
Corporate Governance and Compliance
Follow Avenue Healthcare corporate governance policies and procedures.
Prevent, detect, and report fraud or criminal activity.
Implement audit recommendations completely and support satisfactory audit results.
Record and report incidents and events to the Business Manager within 24 hours using the required reporting tools.
Other Responsibilities
Maintain and enforce infection control requirements during extemporaneous preparations.
Promote client satisfaction through high-quality service, effective communication, prompt feedback, and appropriate escalation of unresolved concerns.
Ensure standardized patient satisfaction feedback forms are properly filed for measurement, follow-up, and improvement.
Maintain patient privacy and confidentiality at all times.
Perform other duties assigned by the immediate supervisor in accordance with the job description.
Person Specification
Diploma in Pharmacy.
Valid licence as a Pharmaceutical Technologist.
3 years of relevant experience.
Strong organizational awareness and attention to detail.
Good interpersonal and communication skills, teamwork, and reliability.
Inpatient Doctors Team Leader
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Thika
Job Field: Medical / Healthcare
Job Purpose
The Inpatient Doctors Team Leader will provide clinical and operational direction for inpatient services while leading the Medical Officers’ team. The role is responsible for supporting safe, quality, efficient, and financially sustainable patient care, effective patient flow and bed utilization, multidisciplinary coordination, strong clinical outcomes, and a positive patient experience.
Key Responsibilities
People Management
Lead, supervise, and evaluate permanent and locum Medical Officers while ensuring appropriate deployment of the team.
Work with the MSM and HR to maintain adequate Medical Officer staffing and roster coverage, while coordinating specialist on-call schedules.
Promote employee engagement and retention and handle recognition and disciplinary matters in line with Avenue Healthcare policies.
Oversee internship activities, assess staff competencies, and coordinate CPD and CME initiatives.
Clinical Operations
Manage daily inpatient services and ensure patients receive timely assessment, treatment, specialist reviews, admissions, transfers, and discharges.
Monitor length of stay, delayed discharges, and unexpected ICU/HDU transfers, while appropriately managing DAMA cases.
Lead and facilitate daily multidisciplinary ward rounds.
Coordinate complex patient care with specialists, Nursing, and support departments, and escalate delays in specialist reviews or interventions.
Ensure patients and their families receive clear and timely information and respond to feedback and complaints against agreed performance indicators.
Undertake clinical and on-call responsibilities when required and support Medical Officers managing complex, deteriorating, or high-risk patients.
Clinical Quality and Patient Safety
Promote safe care that complies with established protocols, including infection prevention and control, medication safety, and correct patient identification.
Ensure incidents are reported and investigated promptly and participate in clinical governance committees, root cause analyses (RCAs), corrective and preventive actions (CAPAs), and quality improvement programmes (QIPs).
Ensure inpatient deaths are properly documented, reported, and escalated, and that recommendations arising from mortality and morbidity reviews are implemented.
Develop and review inpatient clinical protocols and care pathways.
Ensure clinical records are complete and submitted on time and that Medical Officers and specialists maintain current credentials and appropriate privileging.
Performance and Financial Management
Monitor inpatient services against clinical, operational, financial, quality, and patient-experience indicators.
Prepare daily and periodic performance reports for the MSM and Senior Management.
Monitor inpatient revenue and work with Finance and Insurance teams on treatment extension justifications and management of care within approved insurance budgets.
Governance and Compliance
Ensure inpatient services comply with Avenue Healthcare corporate governance policies, applicable legislation, and professional and regulatory standards.
Participate in accreditation exercises and audits and ensure audit recommendations are implemented.
Prevent, identify, and report fraud, misconduct, and malpractice.
Person Specification
Bachelor’s degree in Medical Science.
Valid Kenya Medical Practitioners and Dentists Council (KMPDC) licence.
Current BLS and ACLS/ATLS certification.
At least 3 years of post-internship experience, including experience in clinical leadership and supervision of clinical teams.
Postgraduate qualification in healthcare management, leadership, or a related field.
Strong communication and multidisciplinary teamwork abilities.
Patient-focused and results-oriented approach.
Application
Use the link(s) below to apply on company website.