6 Jobs At CIC Insurance

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1. Senior Process Automation Engineer

2. Training Manager – Alternative Channels

3. Assistant Fund Accountant

4. Assistant Procurement Manager

5. Relationship Officer – Corporate

6. Business Development Officer – Retail Medical

Senior Process Automation Engineer

Job Type: Full Time
Qualification: BA/BSc/HND, MBA/MSc/MA
Location: Nairobi
Job Field: ICT / Computer

About the Role

Reporting to the Head of Digital & Transformation, the Senior Process Automation Engineer will play a key role in advancing the organization’s digitization strategy. The position will focus on developing intelligent automation solutions, automating workflows, and supporting digital transformation initiatives that improve efficiency, reduce costs, and enhance business processes. The role will also contribute to the organization’s technical direction and long-term technology decisions while maintaining high standards of integrity and professionalism.

Key Responsibilities

• Develop clean, maintainable, thoroughly tested code in line with industry standards and best practices.

• Provide technical leadership on automation initiatives and mentor junior engineers.

• Design, build, and deploy scalable full-stack solutions for automation and digitization projects.

• Develop and manage RPA solutions using UiPath.

• Build and maintain portals using React and Java Spring Boot, while using Python for scripting and automation activities.

• Design and manage complex workflows using platforms such as Temporal.

• Develop low-code and no-code solutions using Corteza and Power Platform.

• Support reliable application deployment and monitoring across AWS and OpenShift environments.

• Apply Agile approaches, including Scrum and Kanban, to manage deliverables and project timelines.

• Manage and optimize MySQL and PostgreSQL databases.

• Identify opportunities to simplify and redesign processes to improve efficiency and lower operational costs.

• Organize and facilitate workshops with business stakeholders to understand requirements and develop end-to-end process flows.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• A Master’s degree is an added advantage.

• Demonstrated experience in full-stack development with strong front-end and back-end technical capabilities.

Key Competencies

• Proficiency in React, Java Spring Boot, and Python.

• Experience with RPA and low-code/no-code platforms such as Corteza and Power Platform.

• Strong understanding of cloud technologies, particularly AWS, as well as containerization using OpenShift.

• Extensive experience developing APIs and services, especially with Java and microservices architecture.

• Ability to work effectively with cloud-native platforms and systems designed to support users globally at scale.

Training Manager – Alternative Channels

Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 7 years
Location: Nairobi
Job Field: Insurance

About the Role

Reporting to the Head of Agency Training, the Training Manager – Alternative Channels will oversee the development, implementation, and ongoing improvement of training programmes for Bancassurance and Sacco Assurance distribution channels. The role will equip relationship managers, bank employees, and Sacco representatives with the product knowledge, sales skills, technical expertise, and regulatory awareness required to effectively distribute life insurance solutions. The position will also contribute to channel growth, productivity, and the creation of a customer-focused, high-performance sales culture.

Key Responsibilities

• Develop and implement a comprehensive training strategy for Bancassurance and Sacco Assurance channels in line with organizational growth and distribution goals.

• Convert strategic training priorities into practical training plans tailored to each alternative distribution channel.

• Establish structured learning programmes that strengthen productivity and advisory capabilities.

• Deliver training covering insurance products, sales techniques, and compliance requirements.

• Maintain consistent and high-quality training standards across alternative channels.

• Ensure learning materials are practical, relevant, and suited to the realities of each channel.

• Conduct field visits, joint sales activities, and coaching sessions to reinforce learning.

• Coordinate and manage the Bancassurance and Sacco training calendar.

• Ensure training records and activities comply with regulatory and audit requirements.

• Prepare regular reports and insights demonstrating the effect of training on alternative channel performance.

• Serve as a key training liaison for alternative channel stakeholders.

• Work with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to develop appropriate training interventions.

• Promote a strong learning culture across Bancassurance and Sacco channels.

• Coach and mentor trainees and channel stakeholders.

• Support identification and development of talent within alternative channels.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field.

• Professional insurance qualification such as COP, LOMA, or Diploma in Insurance.

• At least 7 years of relevant experience, including 3 years at supervisory level.

• Previous experience in the insurance industry is required.

Key Competencies

• Strong knowledge of life insurance products and sales processes.

• Proficiency in instructional design and adult learning approaches.

• Strong leadership and coaching abilities.

• Excellent presentation and facilitation skills.

• Strong analytical, training needs assessment, and performance evaluation capabilities.

• Effective stakeholder engagement and communication skills.

Assistant Fund Accountant

Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 3 years
Location: Nairobi
Job Field: Finance / Accounting / Audit

About the Role

Reporting to the Assistant Manager – Client Relations, the Assistant Fund Accountant will prepare quarterly management accounts and annual audited financial statements in accordance with service level agreements and statutory requirements. The role will support quality service delivery, regulatory compliance, and client satisfaction.

Key Responsibilities

• Prepare and present pension fund management accounts, budgets, cash flow statements, and annual audited financial statements for trustees in accordance with RBA requirements and IFRS.

• Manage an assigned portfolio of investment clients.

• Calculate and process quarterly and annual income tax and RBA levy payments to the relevant authorities.

• Review and capture monthly information received from fund managers and custodians.

• Carry out monthly reconciliation of pension scheme member records.

• Prepare cash books and monthly bank reconciliations.

• Complete investment returns for guaranteed fund schemes.

• Prepare scheme financial statements and submit audited scheme accounts to RBA.

• Reconcile guaranteed fund bank statements and receipt contributions and transfers.

• Analyze and process pension benefits, expenses, and service provider charges.

• Assist with the training and supervision of interns.

Client Service

• Support preparation for client AGMs and respond appropriately to member enquiries.

• Build and maintain positive working relationships with clients and other stakeholders to promote service quality and satisfaction.

Operational Efficiency

• Comply with applicable SLAs, work standards, legal requirements, and regulatory obligations.

• Report system issues and downtime promptly to facilitate timely resolution.

• Maintain full compliance with applicable accounting reporting standards.

Qualifications and Experience

• Bachelor’s degree in a Business-related field or Actuarial Science.

• Professional qualification in CPA-K or ACCA Level 2.

• At least 3 years of experience in fund accounting or the pension industry.

• Knowledge of RBA, ICPAK, and KRA requirements.

• Good understanding of accounting systems.

• Strong analytical and organizational skills.

• Good accounting knowledge.

• High level of accuracy and attention to detail.

• Good communication skills.

Assistant Procurement Manager

Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 5 years
Location: Nairobi
Job Field: Procurement / Store-keeping / Supply Chain

About the Role

Reporting to the Supply Chain Manager, the Assistant Procurement Manager will oversee the complete procurement cycle for Technology goods and services across CIC Group. The role will also support the Supply Chain Manager in coordinating procurement operations while driving strategic sourcing, supplier and contract management, renewals, third-party risk management, sustainability, and procurement governance.

Key Responsibilities

Technology Procurement & Category Management

• Manage and coordinate end-to-end procurement of technology goods and services, including hardware, software, licences, subscriptions, support and maintenance, telecommunications, network services, technology solutions, and professional services.

• Develop technology category sourcing strategies and procurement plans aligned with approved budgets, business plans, and the annual Procurement Plan.

Strategic Sourcing & Procurement Execution

• Manage sourcing activities from requirement validation and solicitation through evaluation, negotiation, recommendation, approval, award, and contract or LPO issuance.

• Apply suitable sourcing methods in accordance with procurement policies, including competitive bidding, framework agreements, OEM or authorized reseller sourcing, and other approved approaches.

Contract, Licence & Renewal Management

• Coordinate contracting activities and ensure approved commercial terms are correctly reflected in contracts, LPOs, and procurement documentation.

• Monitor technology contracts, licences, subscriptions, maintenance, and support agreements, including expiry dates, values, quantities, suppliers, and renewal requirements.

Supplier & Vendor Management

• Oversee supplier onboarding, prequalification, and due diligence according to Group requirements.

• Maintain effective relationships with technology vendors, OEMs, authorized partners, resellers, and service providers.

Procurement Governance, Risk & Compliance

• Ensure all procurement activities comply with Group procurement policies, delegated authority limits, procedures, and applicable regulations.

• Maintain complete and accurate procurement records and ensure established procurement controls are followed.

Sustainable & Responsible Procurement

• Support the implementation of sustainable procurement and supplier diversity objectives.

• Incorporate appropriate sustainability and diversity considerations into sourcing and supplier management activities.

Procurement Performance, Reporting & Cost Optimisation

• Monitor the procurement pipeline and prepare reports covering sourcing status, request ageing, turnaround times, upcoming renewals, outstanding contracts and LPOs, pending deliveries, savings, and procurement risks.

• Conduct spend and market reviews to identify opportunities for cost savings, cost avoidance, demand consolidation, and improved commercial terms.

Procurement Management Support, Team Coordination & PEMC Secretariat

• Assist the Procurement Manager with planning, coordination, and oversight of procurement activities, including implementation of the annual Procurement Plan.

• Support daily procurement operations through work allocation, progress monitoring, stakeholder engagement, and resolution of outstanding issues.

Qualifications and Experience

• Bachelor’s degree in a Business-related field, preferably Supply Chain Management.

• Professional procurement or supply chain qualification such as CIPS, CPSP-K, or an equivalent qualification.

• Membership in a relevant professional body such as CIPS or KISM.

• At least 5 years of experience, including a minimum of 2 years in a supervisory role.

• Experience handling Technology and ICT-related procurement is desirable.

Relationship Officer – Corporate

Job Type: Full Time
Qualification: Diploma
Experience: 3 years
Location: Nairobi
Job Field: Insurance, Sales and Business Development

About the Role

Reporting to the Senior Manager – Client Retention, the Relationship Officer – Corporate will support business retention and revenue growth by developing and maintaining strong long-term relationships with clients. The role focuses on delivering efficient, customer-oriented services within the medical sector, encouraging repeat business, improving client value, and generating referrals.

Key Responsibilities

Service Delivery Management

• Coordinate the distribution of renewal notices and actively engage clients to confirm renewals.

• Arrange renewal meetings with clients and intermediaries.

• Assist with preparing and reviewing tenders for existing schemes.

• Organize quarterly scheme performance and service review meetings to identify and resolve service gaps.

• Educate scheme members on their policies and appropriate use of benefits, including hospital access and benefit management.

• Conduct wellness education through medical camps and health talks, including assessment of common ailments reported under schemes.

• Follow up promptly on client enquiries, issues, reimbursement approvals, and other communications between clients and CIC.

• Inform clients about reimbursement payments and declined claims.

• Follow up with the Care Team on delayed or non-pre-approved service approvals.

• Keep clients informed by phone and email about policy changes and improvements.

• Receive and forward member addition and deletion instructions to the Medical Underwriting team.

• Receive and forward invoices and credit notes to clients.

• Share membership numbers and train members on healthcare service access.

• Provide monthly scheme funds reports by the 10th of each month and support timely collections.

• Prepare quarterly scheme utilization reports and coordinate performance review meetings with designated client contacts.

• Follow up on outstanding historical and current debts.

• Provide scheme contacts with daily updates on admissions and death notifications.

• Handle daily client queries through email, telephone, or face-to-face engagement where required.

• Ensure effective and timely resolution of client communications and concerns.

• Distribute renewal endorsements, policy documents, and contracts.

Audit, Compliance & Risk Management

• Comply with all applicable laws, regulations, standards, internal processes, procedures, and compliance requirements.

• Contribute to achieving good internal and external audit outcomes by performing duties according to company policies, manuals, procedures, and required standards.

• Identify and address risk management requirements within the assigned responsibilities and escalate matters through established channels where necessary.

Qualifications and Experience

• Bachelor’s degree in a Business-related or relevant field.

• Diploma in Insurance is an added advantage.

• At least 3 years of relevant experience.

Business Development Officer – Retail Medical

Job Type: Full Time
Qualification: BA/BSc/HND, Professional Certificate
Experience: 1–3 years
Location: Nairobi
Job Field: Insurance, Sales and Business Development

About the Role

Reporting to the Manager – Retail Medical, the Business Development Officer will support the growth of the retail medical insurance portfolio through new business acquisition, client retention, and strong intermediary relationships. The position will assist with sales conversion, provide technical support, maintain quality service for customers and partners, and contribute to revenue growth and market expansion.

Key Responsibilities

• Prepare medical examination letters.

• Develop and maintain strong relationships with intermediaries and distribution partners.

• Prepare quotations and follow up with prospects to convert business.

• Maintain an updated sales pipeline and monitor performance.

• Identify and recruit new intermediaries to expand the portfolio.

• Conduct market research and provide feedback on products.

• Follow up on renewals and send appropriate reminders.

• Provide technical support through meetings and presentations.

• Train intermediaries on insurance product knowledge.

• Ensure intermediary licensing and contracting requirements are properly followed.

• Respond to customer and intermediary enquiries.

• Process customer refund requests.

• Address service concerns relating to scope, premiums, commissions, and other issues.

• Prepare cover confirmation letters.

• Perform other duties assigned by the Manager.

• Ensure proposals are accurately debited and credited.

• Prepare and dispatch notes, schedules, and utilization reports.

• Process and distribute membership cards.

• Cancel policies where payment has not been made.

• Maintain accurate and up-to-date membership records.

• Keep client correspondence files properly updated.

• Safeguard business correspondence and administrative information.

• Prepare weekly and monthly retail business reports.

• Prepare travel letters.

• Issue decline letters.

• Resolve claims-related issues within 5 days.

Qualifications and Experience

• Bachelor’s degree in a Business-related field or Actuarial Science.

• Professional insurance qualifications are an added advantage.

• 1–3 years of relevant experience.

• Strong communication skills.

• Customer-focused approach.

• Good business acumen.

• Strong negotiation and influencing abilities.

• Good emotional intelligence.

Application

• Senior Process Automation Engineer

• Training Manager – Alternative Channels

• Assistant Fund Accountant

• Assistant Procurement Manager

• Relationship Officer – Corporate

• Business Development Officer – Retail Medical