6 Jobs At Co-operative Bank of Kenya
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Nairobi, Kenya
Job summary
Jobs At Co-operative Bank of Kenya
About this role
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Sacco Head of Finance and Operations
Sacco Human Resource Officer
Sacco Professional Driver
Sacco ICT Officer
Sacco Credit Relationship Officer
User Interface and User Experience (UI/UX) Designer
Sacco Head of Finance and Operations
Job Type: Full Time
Qualification: Bachelor’s Degree, Master’s Degree, Professional Qualification
Experience: 7 years
Location: Nairobi
Job Field: Finance / Accounting / Audit
Job Purpose
The Head of Finance and Operations will provide strategic and practical leadership over the financial and operational functions of the Cooperative Union and its various business units, including the Coffee Farm, Coffee Milling, Real Estate Management, Credit Section, Agrovet Business, Coffee Value Addition, and Processed Coffee Marketing.
Duties and Responsibilities
Develop and execute the cooperative’s financial strategy in line with its overall business objectives and provide financial guidance to the CEO and Board.
Lead annual budgeting and financial planning and regularly assess budgets, financial plans, and performance against approved targets.
Ensure monthly, quarterly, and annual financial statements, management accounts, and Board reports are prepared accurately and on schedule in accordance with IFRS.
Oversee cash flow management, treasury planning, and liquidity to maintain adequate funding and maximize the effective use of financial resources.
Ensure compliance with applicable legislation and regulatory requirements, including the Co-operative Societies Act and KRA tax obligations.
Establish effective internal controls and risk management mechanisms to protect cooperative assets and resources.
Coordinate annual external audits and maintain effective working relationships with auditors.
Identify financial and operational risks, assess their potential impact, and implement appropriate mitigation measures.
Provide oversight of daily operations across all cooperative business units to promote efficient and coordinated service delivery.
Develop, implement, and monitor operational policies and Standard Operating Procedures to promote consistency across departments.
Improve resource utilization and operational processes to support efficiency and sustainable growth.
Oversee administrative operations and facility management to ensure departments have the necessary logistical support.
Lead and develop finance and operations teams while promoting accountability and high performance.
Coordinate employee development, performance evaluations, and relevant staff training.
Set clear performance objectives, monitor results, and ensure teams remain accountable for their responsibilities.
Ensure the Board receives accurate and timely financial and operational information required for effective decision-making.
Maintain productive relationships with financial institutions, KRA, auditors, and other external stakeholders.
Promote financial openness and clear communication with cooperative members.
Qualifications and Experience
Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Agribusiness, or another relevant business discipline from a recognized university.
A Master’s degree such as an MBA or equivalent will be an added advantage.
Certified Public Accountant of Kenya (CPA-K) or an equivalent professional qualification.
At least seven years of practical experience in agribusiness or a multi-entity business environment, including a minimum of three years in senior management.
Must be aged 35 years or above.
Sacco Human Resource Officer
Job Type: Full Time
Qualification: Bachelor’s Degree, Professional Qualification
Experience: 5 years
Location: Nairobi
Job Field: Human Resources / HR
Job Purpose
The Human Resources and Administration Officer will combine HR management responsibilities with executive administrative support to the Chief Executive Officer. Reporting directly to the CEO, the position will coordinate the Cooperative Union’s human resource and administrative functions, supporting the recruitment, development, motivation, and retention of employees while maintaining effective administrative systems.
Duties and Responsibilities
Support the preparation, implementation, and regular review of HR policies, procedures, manuals, and systems in accordance with labour legislation and accepted HR practices.
Provide management with HR information, analysis, and recommendations to support organizational decisions.
Monitor developments in the labour market and advise management on appropriate responses.
Coordinate recruitment activities from identifying staffing needs through selection and onboarding.
Prepare recruitment materials, coordinate vacancy advertisements, and maintain employee competency records.
Facilitate employee induction and follow up on probationary periods.
Assist in implementing initiatives designed to improve employee retention.
Prepare employment contracts, confirmation letters, promotion and transfer documentation, and other HR correspondence.
Coordinate the organization’s employee performance management process.
Conduct or coordinate training needs assessments and staff development initiatives.
Advise employees and managers on the interpretation and application of HR policies and procedures.
Promote constructive employee relations and a positive workplace environment.
Assist in resolving employee conflicts and workplace grievances.
Support disciplinary processes while ensuring that required procedures and due process are followed.
Coordinate employee benefits, including medical insurance, pension, insurance, and staff welfare programmes.
Handle employee relations matters, including engagement with trade unions where applicable.
Maintain complete and accurate personnel records and HR databases.
Ensure employee information is securely maintained and treated as confidential.
Monitor staff attendance and leave records.
Prepare workforce statistics and HR reports for management and the Board.
Oversee administrative services covering office operations, organizational assets, and logistics.
Provide administrative and HR support to the CEO and senior management.
Qualifications and Experience
Bachelor’s degree in Human Resource Management, Business Administration, Public Administration, or a related field from a recognized university.
Professional HR qualification such as Certified Human Resource Professional (CHRP-K) or equivalent.
At least five years of practical experience in Human Resource Management.
Must be aged 30 years or above.
Sacco Professional Driver
Job Type: Full Time
Qualification: KCSE
Experience: 4 years
Location: Nairobi
Job Field: Driving
Job Purpose
The Professional Driver will provide safe, dependable, and professional transportation to the Sacco Chief Executive Officer and other authorized personnel. The position will also be responsible for maintaining assigned vehicles, delivering documents, and providing logistical and administrative assistance as required in accordance with Sacco policies and service standards.
Key Duties and Responsibilities
Provide reliable transport services for official assignments and ensure personnel reach destinations safely and on time.
Keep the assigned vehicle clean and in good operating condition and report mechanical problems without delay.
Carry out routine checks on engine coolant, oil, brake and clutch fluids, battery condition, and other important vehicle components before operation.
Ensure the vehicle is used efficiently, safely, and economically.
Conduct regular vehicle inspections and comply with the Highway Code and applicable road safety requirements.
Attend to minor vehicle maintenance issues and promptly escalate major mechanical faults.
Keep vehicle logbooks and other required records accurate and current.
Observe traffic regulations, road safety requirements, and all relevant Sacco policies and procedures.
Ensure the assigned vehicle remains properly serviced, maintained, and roadworthy.
Perform any other duties assigned by the organization from time to time.
Qualifications and Experience
KCSE mean grade C (Plain) or a recognized certificate in any field.
At least four years of relevant driving experience, preferably gained within a reputable institution or corporate organization.
Valid driving licence covering the appropriate vehicle category.
Demonstrated defensive driving ability; possession of a defensive driving certificate will be an advantage.
Clean driving history without serious traffic violations.
Good communication and interpersonal skills.
Ability to drive safely under varying road, traffic, and weather conditions.
Strong organizational and time-management abilities.
High standards of integrity, confidentiality, responsibility, and professionalism.
Chapter Six Requirements
The successful applicant must meet the requirements of Chapter Six of the Constitution of Kenya, 2010, and provide the required clearance documents, including:
Valid Certificate of Good Conduct issued by the Directorate of Criminal Investigations (DCI).
KRA Tax Compliance Certificate.
HELB clearance or compliance certificate.
Clearance certificate from the Ethics and Anti-Corruption Commission (EACC).
Clearance certificate from an approved Credit Reference Bureau (CRB).
Sacco ICT Officer
Job Type: Full Time
Qualification: Bachelor’s Degree, Professional Qualification
Experience: 3 years
Location: Nairobi
Job Field: ICT / Computer
Job Purpose
The ICT Officer will oversee the planning, coordination, implementation, maintenance, and improvement of the Cooperative Union’s technology environment and its business units. The role will ensure ICT infrastructure and services remain secure, dependable, efficient, and capable of supporting business operations and digital transformation.
Duties and Responsibilities
Prepare the annual ICT work plan, budget, and activity schedules in line with the cooperative’s strategic objectives.
Contribute to the development, review, and implementation of ICT policies, standards, procedures, and controls.
Advise management on technology investments, ICT risks, and opportunities for digital improvement.
Prepare ICT reports for management and the Board and monitor approved technology projects and programmes.
Administer and maintain core business systems, including financial, farm management, milling production, property management, Agrovet inventory, and coffee marketing platforms.
Manage databases, servers, networks, and digital platforms to ensure reliable service delivery.
Monitor system availability, capacity, performance, and utilization and recommend improvements where necessary.
Maintain accurate records covering ICT assets, software licences, configurations, and system documentation.
Coordinate system upgrades, patches, updates, integrations, and related technical activities.
Implement and monitor information security controls, policies, and procedures.
Protect systems and organizational information against cyber threats, unauthorized access, and other security risks.
Monitor security incidents and vulnerabilities and coordinate appropriate corrective action.
Promote information security awareness among employees.
Identify and assess technology-related risks and maintain the ICT risk register.
Ensure compliance with the Data Protection Act and other applicable regulations.
Develop, test, and maintain backup, disaster recovery, and business continuity arrangements.
Support ICT audits and coordinate implementation of audit recommendations.
Evaluate emerging technologies that could improve business operations, automation, and digitalization.
Provide first- and second-level technical support to employees and system users.
Troubleshoot hardware, software, networking, and application-related problems.
Install, configure, maintain, and repair computers, printers, communication equipment, and other ICT peripherals.
Train users and provide technical guidance on systems and applications.
Manage relationships with ICT vendors and service providers and coordinate procurement of technology equipment and services.
Qualifications and Experience
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field from a recognized university.
Professional certification such as CCNA, CompTIA A+, Microsoft Certified Professional, or an equivalent qualification.
Cybersecurity certification will be an added advantage.
At least three years of relevant experience in ICT systems administration, network administration, or technical support.
Must be aged 25 years or above.
Sacco Credit Relationship Officer
Job Type: Full Time
Qualification: Bachelor’s Degree
Experience: 2 years
Location: Nairobi
Job Field: Banking
Job Purpose
The Sacco Credit Relationship Officer will manage and expand the credit portfolio by developing strong relationships with members and customers, understanding their financing requirements, evaluating loan applications, and supporting timely loan disbursement and repayment. The position will ensure lending activities comply with approved credit policies, regulatory requirements, and risk management standards while maintaining a healthy and profitable portfolio.
Key Duties and Responsibilities
Financial Responsibilities
Open, process, and follow up credit application files to ensure applications are completed within the required timelines.
Obtain and evaluate financial statements and other relevant information from customers and prospective clients.
Prepare and analyze credit applications in accordance with the Sacco’s credit policy, agreed pricing arrangements, and approved service timelines.
Identify opportunities to introduce customers to additional Sacco products and services.
Ensure all lending activities comply with approved credit policies and procedures.
Customer Responsibilities
Manage and monitor the assigned loan portfolio.
Establish customers’ actual financing requirements and ensure proposed facilities appropriately match those needs.
Strengthen customer retention and keep prospect and customer information accurate and updated.
Identify opportunities to address customer needs through relevant Sacco products and services.
Follow up complaints and ensure they are resolved within established service standards and procedures.
Make regular targeted customer calls to maintain relationships and improve service delivery.
Operational Responsibilities
Maintain updated customer file schedules covering KYC details, call reports, loan maturities, security documentation, insurance, applicable interest rates, and outstanding instalments.
Ensure compliance with regulatory requirements and maintain effective KYC and Anti-Money Laundering (AML) controls.
Keep credit and customer records complete, accurate, and current.
Conduct all customer interactions in accordance with the Sacco’s Code of Ethics.
Qualifications and Experience
Bachelor’s degree from a recognized university, preferably in Business, Finance, Economics, Commerce, or a related discipline.
At least two years of relevant experience in credit, business development, relationship management, or a related function, preferably within a Sacco, bank, or financial services organization.
Practical experience in credit appraisal, loan portfolio management, and responding to customer requests and concerns.
Good knowledge of prudential requirements, KYC procedures, and applicable credit and regulatory standards.
Strong analytical, communication, and customer relationship management skills.
Ability to build effective working relationships and collaborate with diverse teams.
Confident, resilient, self-motivated, and focused on achieving results.
High level of integrity, professionalism, confidentiality, and commitment to customer service.
User Interface and User Experience (UI/UX) Designer
Job Type: Full Time
Qualification: Bachelor’s Degree, Professional Qualification
Experience: 5 years
Location: Nairobi
Job Field: UX, Design and Architecture
The Role
The successful candidate will be responsible for leading UI/UX design activities and shaping user-centered digital experiences across the organization.
Key Responsibilities
Serve as the design lead on assigned projects, resolving complex user experience challenges and translating business and functional requirements into effective user flows and wireframes.
Facilitate UX design-thinking workshops and sessions to establish business and technical requirements for technology, research, and business initiatives.
Develop user experience strategies, interaction designs, and information architectures for digital and business projects.
Establish the level of design quality, detail, and consistency required for teams implementing approved designs.
Conduct user and design research using methods such as interviews, desktop research, competitor reviews, workshops, surveys, mystery shopping, site visits, use cases, workflow analysis, and observation.
Convert research findings into site maps, user journeys, wireframes, prototypes, design specifications, and UX briefs.
Analyze usability testing outcomes and use findings to improve product and interface designs.
Assess information from different sources, reconcile conflicting findings, and support decisions around design priorities and trade-offs.
Identify improvements to UX processes and work with leadership to establish and maintain design standards.
Collaborate with technical leads to understand system capabilities, limitations, and technical requirements when developing feasible design solutions.
Work iteratively with technical teams to refine and improve user experiences throughout product development.
Act as an internal authority on UI/UX and remain informed about competitive design practices and complementary approaches.
Contribute to developing industry-leading and user-centered design strategies across the organization.
Plan and manage design timelines, priorities, deliverables, and resources across multiple projects.
Lead the development and adoption of UI/UX standards, guidelines, and requirements that support intuitive, engaging, consistent, and high-quality customer experiences.
Monitor developments in UI/UX technologies, organizational requirements, and industry standards to ensure design practices remain current.
Provide specialist advice to business and technical teams on UI/UX strategy and implementation.
Qualifications, Skills and Attributes
Bachelor’s degree in an IT-related or business-related field together with relevant IT professional qualifications.
Academic or professional background in Graphic Design, Visual Design, Digital Media Design, or another relevant visual discipline will be an added advantage.
At least five years of relevant experience in UI/UX design for web and mobile platforms, product design, and product management.
Advanced knowledge of the complete UX/UI design lifecycle, including user research, ideation, user journey development, wireframing, prototyping, usability testing, and design documentation.
Strong proficiency with professional design tools such as Figma, Adobe XD, Photoshop, Illustrator, and other Adobe Creative Suite applications.
Creative and analytical problem-solving ability with demonstrated experience leading complex projects and influencing decisions across multiple stakeholders and multidisciplinary teams.
Ability to estimate project requirements accurately, prioritize competing tasks, work independently, and deliver quality outputs in a fast-moving, iterative environment.