7 Jobs At I&M Bank
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Nairobi, Kenya
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Latest Recruitment at I&M Bank
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Senior Associate, Employee Relations, Performance
Associate - Customer Service (OCT Branch)
Associate - Teller (OCT Branch)
Associate, Back Office (OCT Branch)
Analyst - Strategy & Transformation
Associate Trade Finance
Associate – Teller (Garissa Branch)
Senior Associate – Employee Relations & Performance
Key Responsibilities
Support the formulation, review, interpretation, and communication of Human Resource policies to ensure compliance with Kenyan labour legislation, regulatory requirements, and organizational values.
Manage employee relations matters, including disciplinary processes, grievances, workplace conduct issues, appeals, and conflict resolution while ensuring fairness, consistency, and procedural compliance.
Maintain accurate, confidential, and audit-ready employee relations records in collaboration with HR Business Partners and line managers.
Provide support during organizational change initiatives such as restructuring, branch realignments, and workforce transitions while promoting employee engagement and operational continuity.
Advise managers on the appropriate handling of employee matters to minimize legal, operational, and reputational risks.
Participate in disciplinary hearings by ensuring due process, procedural fairness, and comprehensive documentation throughout the process.
Foster constructive relationships with employee representatives, committees, and other workplace stakeholders to encourage effective communication and collaboration.
Maintain and update employee relations tracking systems to ensure disciplinary records are accurate, secure, and readily available for reporting and audit purposes.
Contribute to the review and continuous improvement of the Human Resources Manual to ensure alignment with employment legislation, regulatory requirements, and industry best practices.
Associate – Customer Service (OCT Branch)
Key Responsibilities
Receive, verify, authenticate, and process customer instructions, including RTGS transfers, telegraphic transfers, fixed deposit requests, foreign exchange transactions, stop payment instructions, Treasury Bills, cheque book requests, and card applications.
Prepare customer documentation such as audit confirmations, balance certificates, interest certificates, and opinion letters.
Ensure all account opening documentation is complete and follow up on any outstanding requirements.
Facilitate customer access to safe deposit lockers in accordance with established procedures.
Respond to customer enquiries regarding products and account opening while converting enquiries into sales opportunities.
Address customer complaints and enquiries received through written, verbal, or digital communication channels promptly and professionally.
Promote the Bank's products and services to existing and prospective customers to support business growth.
Coordinate the ordering and issuance of cheque books and payment cards according to customer specifications.
Maintain secure custody and proper management of cheque books and payment cards.
Ensure all applicable service charges are collected accurately to prevent revenue leakage.
Associate – Teller (OCT Branch)
Key Responsibilities
Process customer deposits, withdrawals, transfers, and other banking transactions accurately while complying with established operational procedures.
Verify, process, and authorize in-house cheque transactions in accordance with bank policies.
Receive and process outward cheques together with statutory payments such as VAT and PAYE while ensuring complete documentation.
Handle prepaid, multi-currency, Narada, and other card-related transactions securely and efficiently.
Conduct transaction verification callbacks and maintain organized filing systems to support compliance requirements.
Identify opportunities to promote the Bank's products and services based on customer needs.
Respond professionally to customer enquiries and resolve service-related issues promptly.
Balance cash at the end of each business day and ensure cash holdings remain within approved operational limits.
Associate – Back Office (OCT Branch)
Key Responsibilities
Verify and process cheque transactions accurately while ensuring all documentation meets required standards.
Scan, validate, and correct cheque images and communicate cheque processing status to relevant stakeholders.
Reconcile outward cheque transactions and resolve any discrepancies identified during processing.
Confirm treasury exchange rates where required before transaction processing.
Process Document Management System (DMS) instructions accurately within agreed service level timelines.
Process salary payments, Electronic Funds Transfers (EFTs), and reconcile related accounts.
Administer standing orders, remittances, direct debit instructions, and internal fund transfers in a timely and accurate manner.
Respond to customer enquiries and complaints while supporting customer relationship initiatives and product cross-selling.
Analyst – Strategy & Transformation
Key Responsibilities
Support the implementation and monitoring of the Bank's strategic management framework through performance analysis of the Strategy Map and Balanced Scorecard.
Assist in developing and reviewing Key Performance Indicators (KPIs) used to measure strategic objectives.
Collect, consolidate, and analyze performance data to establish baselines and evaluate strategic progress.
Monitor KPI performance against established targets, identify performance gaps, determine root causes, and recommend corrective actions.
Prepare monthly, quarterly, and periodic strategic performance reports for management and governance committees.
Evaluate the effectiveness of existing KPIs and recommend enhancements where necessary.
Develop communication content to keep employees informed of progress toward strategic objectives.
Support the review of business plans, initiatives, and transformation programs to ensure alignment with the organization's strategic priorities.
Provide administrative and analytical support to the Transformation Office as required.
Associate – Trade Finance
Key Responsibilities
Review customer trade finance applications to ensure completeness, compliance, and adherence to banking policies and international trade regulations.
Conduct compliance reviews and due diligence checks covering goods, countries, sanctions, and regulatory requirements, escalating issues where appropriate.
Liaise with Relationship Managers, Credit Administration, Treasury, and Legal teams to facilitate timely processing of trade finance transactions.
Prepare, issue, and amend Letters of Credit, including import, export, and back-to-back facilities, while coordinating closely with customers on transaction terms.
Draft and process bank guarantees, bid bonds, performance guarantees, payment guarantees, and standby Letters of Credit.
Process documentary collections, including import, export, and avalization transactions, ensuring timely release of documents.
Receive, verify, dispatch, and process inward and outward foreign cheque transactions through correspondent banking relationships.
Process Supply Chain Finance transactions, including bill discounting and distributor finance facilities, following customer instructions.
Manage bill lodgements, acceptances, and communications with correspondent banks.
Coordinate settlement of trade finance obligations on maturity dates in collaboration with Treasury and Business Development teams.
Associate – Teller (Garissa Branch)
Key Responsibilities
Process customer deposits, withdrawals, transfers, and other financial transactions accurately while ensuring compliance with banking procedures.
Verify and process in-house cheque transactions efficiently and accurately.
Receive and process outward cheques together with VAT, PAYE, and other statutory payments.
Handle prepaid, multi-currency, and Narada card transactions while maintaining high standards of security.
Conduct transaction verification callbacks and maintain accurate filing and documentation.
Promote the Bank's products and services to existing and prospective customers to support business development objectives.
Respond promptly to customer enquiries and resolve issues while delivering excellent customer service.
Perform daily cash reconciliation and ensure cash holdings remain within approved operational thresholds.
Application
Go to I&M Bank on imbank.myadrenalin.com to apply