Account Lead - Middle East - Fintech Ancillaries (100% Remote - Dubai)
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Dubai, United Arab Emirates
Job summary
Account Lead - Middle East - Fintech Ancillaries (100% Remote - Dubai) AT Hopper
About this role
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Account Lead – Fintech Team
About the Role
Hopper Technology Solutions (HTS) is seeking an Account Lead to drive the growth and success of its fintech solutions with airline partners. The role involves working closely with airline stakeholders to introduce new products, improve existing solutions, identify new commercial opportunities, and enhance the overall traveler experience.
The position combines strategic partnership management, product development, project delivery, and data analysis. The successful candidate will build strong relationships with airline partners while ensuring fintech solutions align with their business priorities and performance objectives.
Key Responsibilities
Develop and manage strategic relationships with airline partners by understanding their business needs, challenges, and fintech opportunities.
Lead the development and launch of new fintech products and features for airline partners.
Define product direction, coordinate internal teams, and ensure solutions meet partner objectives and agreed success measures.
Work with airlines to optimize existing fintech products, improve performance, and identify opportunities to increase ancillary revenue.
Lead product implementation and delivery across multiple accounts, including project coordination, stakeholder management, documentation, user acceptance testing, and issue resolution.
Analyze product performance and customer feedback to generate actionable insights and support data-driven decisions.
Collaborate with engineering, design, marketing, customer success, and other internal teams to deliver effective product experiences.
Monitor developments across the fintech and travel sectors to identify emerging trends, market changes, and potential innovation opportunities.
Candidate Requirements
Excellent communication and interpersonal skills, with the ability to establish credibility and trust with stakeholders at different levels.
Ability to use AI-powered tools and "vibe coding" techniques to prototype products, features, and workflows using platforms such as Claude, Gemini, or ChatGPT.
Demonstrated experience building, managing, and expanding strategic partnerships.
Strong analytical capabilities and experience applying data to business and product decisions.
Strategic and creative mindset with the ability to identify new opportunities across fintech and travel.
Strong project management, coordination, and organizational skills.
Understanding of airline operations, business challenges, and revenue models is highly desirable, as is previous experience in the airline industry.
Native-level Arabic and fluent English, with the ability to communicate effectively with partners and stakeholders across the Middle East and North Africa.
Benefits
Competitive salary with potential upside through pre-IPO equity.
100% coverage of employee premiums for EOR-provided supplemental medical and dental insurance.
Generous parental leave.
Access to coworking spaces through FlexDesk and a work-from-home allowance.
Housing and transportation benefits.
Carrot Cash travel allowance.
Unlimited paid time off.
Entrepreneurial and risk-taking work culture.
Open communication with management and senior leadership.
Small, dynamic teams offering significant opportunities to make an impact.
About Hopper
Hopper is a global travel technology company operating through its consumer platform and B2B division, Hopper Technology Solutions (HTS). The company combines travel services with proprietary fintech products and machine learning technology to help travelers manage pricing uncertainty, trip disruptions, and other travel challenges.
HTS enables airlines, hotels, banks, travel agencies, and other travel providers to integrate Hopper's fintech products and travel inventory into their direct channels. Its partners include major brands such as Capital One, Nubank, Air Canada, Uber, CommBank, and Flair Airlines.
Hopper's platform has been downloaded more than 120 million times and serves hundreds of millions of travelers worldwide. Its fintech products generate strong customer satisfaction, with a significant proportion of app users purchasing fintech products alongside travel bookings.
More than 75% of Hopper's business is represented by HTS, highlighting the importance of its B2B travel technology operations. The company has raised more than $750 million in private capital and continues to expand its position within the global travel technology and fintech market.