Admin Intern at Afratech

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About the Company

A company specializing in hospitality, security, and access technology is seeking a Solutions Team Admin Intern to join its Mombasa-based team. The position provides an opportunity to gain practical experience in technical solutions, customer support, quotations, and project coordination, with the possibility of permanent employment based on performance and business needs.

The successful candidate will work with different teams and clients in a fast-moving environment. This position is suitable for someone who is organized, technically curious, willing to learn, and able to take responsibility for assigned tasks with limited supervision.

Key Responsibilities

• Prepare and organize quotations for customers using the company's established pricing and documentation procedures.

• Assist the solutions team in understanding customer requirements and translating them into suitable technical solutions.

• Support the preparation of customized solutions that address specific customer needs and operational requirements.

• Work with clients and internal departments during the development and implementation of proposed solutions.

• Provide administrative and technical assistance during pre-sales activities and ongoing projects.

• Help coordinate information between customers, technical teams, suppliers, and other relevant stakeholders.

• Prepare and update technical documents, reports, quotations, and other project-related records.

• Keep solution and customer documentation properly organized and accessible to the relevant teams.

• Assist in reviewing existing processes and identifying practical ways of improving efficiency and service delivery.

• Carry out other tasks related to the solutions function as assigned by the team.

Skills and Competencies

• Good working knowledge of Microsoft Office applications and other digital productivity tools.

• Familiarity with automation tools, cloud technologies, or IT-based solutions will be an added advantage.

• Strong ability to analyze information and approach technical or operational challenges logically.

• Good written and verbal communication skills.

• Ability to understand customer requirements and communicate effectively with both technical and non-technical colleagues.

• Strong teamwork and collaboration skills.

• Ability to adapt to changing priorities in a busy work environment.

• Willingness to learn new products, technologies, and processes.

• Ability to work with minimal supervision while maintaining accuracy and meeting deadlines.

Qualifications and Experience

• Bachelor’s degree in Business Information Technology or a related discipline from a recognized university.

• 1–2 years of experience in a related administrative, technical, customer support, or solutions-oriented role.

• Good knowledge of Microsoft Office Suite.

• Experience using CRM systems is an added advantage.

• Some exposure to technical products, IT solutions, or related systems will be beneficial.

• Ability to understand product components and technical information quickly.

• Must be based in Mombasa.

Application

Interested and qualified candidates should forward their CV to: hr@afratech.africa using the position as subject of email.