Bank Call Centre Agents

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Job Summary

We are looking for customer-oriented and highly motivated Call Centre Agents to deliver exceptional support through inbound and outbound customer interactions. The role involves resolving customer inquiries, maintaining accurate records, and contributing to service excellence within a dynamic contact centre environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally while delivering a high standard of customer service.

• Respond promptly and accurately to customer inquiries, requests, and complaints.

• Provide clear and accurate information regarding the organization's products, services, and processes.

• Resolve customer concerns efficiently, escalating complex issues through the appropriate channels where necessary.

• Accurately capture, verify, and update customer information within the organization's systems.

• Achieve individual and team performance targets, including key performance indicators (KPIs), service level agreements (SLAs), and customer satisfaction (CSAT) objectives.

• Maintain professionalism, confidentiality, and a customer-centric approach during all interactions.

• Contribute to continuous service improvement by identifying recurring customer issues and providing constructive feedback.

Qualifications and Skills

• Bachelor's degree from a recognized institution.

• Up to two (2) years of experience in a call centre environment, preferably within the financial services industry.

• Excellent verbal and written communication skills.

• Strong listening, interpersonal, problem-solving, and conflict-resolution abilities.

• Ability to work effectively in a fast-paced environment, including rotating shifts where required.

• Proficiency in Microsoft Office applications and general computer systems.

Application Process

Interested candidates who meet the above requirements are invited to submit their CV to talentsourcing@sheerlogicltd.com no later than 31st July 2026. Please indicate the job title in the subject line of your email. Only shortlisted candidates will be contacted.