Join Our Whatsapp Channel - CLICK HERE

Cashier Job Description

1. Job Summary

The Cashier is responsible for receiving, processing, and recording customer payments accurately while delivering excellent customer service. The position plays an important role in ensuring smooth financial transactions across the organization's different service areas, including the restaurant, amusement park, animal park, swimming pool, accommodation services, and any other recreational facilities. The Cashier is expected to maintain accurate financial records, operate the Point of Sale (POS) system efficiently, reconcile daily collections, and uphold the highest standards of honesty, professionalism, and accountability.

The successful candidate will interact with customers daily and should therefore demonstrate excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment while maintaining accuracy in all financial transactions.

2. Key Duties and Responsibilities

The Cashier will perform the following duties and responsibilities:

2.1 Customer Payment Processing

The successful candidate will:

• Receive payments from customers using cash, mobile money, debit cards, credit cards, and other approved payment methods.

• Process all transactions accurately and efficiently.

• Verify payment amounts before completing transactions.

• Ensure customers receive the correct balance or change after payment.

• Handle refunds and payment adjustments according to company procedures.

• Maintain accuracy in all financial transactions.

2.2 Point of Sale (POS) Operations

The Cashier will:

• Operate the Point of Sale (POS) system correctly and efficiently.

• Enter customer purchases accurately into the system.

• Print and issue receipts for every completed transaction.

• Resolve minor POS system issues or report technical problems promptly.

• Ensure all transactions are recorded correctly in the system.

• Follow company procedures when opening and closing the POS terminal.

2.3 Cash Handling and Reconciliation

The employee will be responsible for:

• Balancing cash at the beginning and end of each shift.

• Counting daily cash collections accurately.

• Preparing daily cash reconciliation reports.

• Identifying and reporting any cash shortages or overages immediately.

• Depositing cash according to company procedures where applicable.

• Maintaining proper records of all financial transactions.

2.4 Customer Service

The successful candidate will:

• Welcome customers in a friendly and professional manner.

• Respond to customer questions politely and efficiently.

• Provide information about available services, prices, and payment options.

• Assist customers in resolving payment-related concerns.

• Maintain a positive customer experience throughout every transaction.

• Refer complex customer concerns to the appropriate supervisor when necessary.

2.5 Service Payments Management

The Cashier will process payments for various business services, including:

• Restaurant services.

• Swimming pool entrance fees.

• Amusement park activities.

• Animal park admissions.

• Accommodation charges where applicable.

• Conference and event services.

• Recreational activities and any other services offered by the organization.

The employee must ensure that all payments are recorded accurately under the correct service category.

2.6 Record Keeping and Documentation

The Cashier will:

• Maintain accurate records of all daily transactions.

• File receipts and payment records appropriately.

• Prepare financial summaries when required.

• Maintain confidentiality of customer and financial information.

• Support internal audits by providing accurate documentation.

• Ensure financial records are complete and organized.

2.7 Compliance and Financial Controls

The successful candidate will:

• Follow all company financial procedures and policies.

• Ensure compliance with cash handling regulations.

• Prevent fraud by verifying transactions carefully.

• Report suspicious activities immediately.

• Protect company assets and financial information.

• Maintain high standards of accountability and integrity.

2.8 Teamwork and Communication

The Cashier will:

• Work closely with supervisors and other departments.

• Communicate effectively with customers and colleagues.

• Share important financial information with management when required.

• Support team members during busy periods.

• Attend staff meetings and training sessions as scheduled.

2.9 Workplace Organization

The employee will also:

• Keep the cashier workstation clean and organized.

• Ensure receipt rolls, stationery, and other materials are available.

• Report equipment faults or shortages promptly.

• Maintain a professional appearance while on duty.

• Follow workplace health and safety guidelines.

3. Minimum Qualifications

Applicants should possess the following qualifications:

• Certificate or Diploma in Accounting, Finance, Business Administration, Hospitality Management, or another related field from a recognized institution.

• Additional training in customer service, cash handling, or financial management will be an added advantage.

4. Work Experience

The ideal candidate should have:

• At least one (1) year of experience working as a cashier.

• Experience in the hospitality, hotel, restaurant, or recreation industry will be an added advantage.

• Practical experience using Point of Sale (POS) systems.

• Experience handling multiple payment methods, including cash, cards, and mobile money transactions.

5. Required Skills and Competencies

The successful candidate should demonstrate the following skills:

• Strong numerical and mathematical skills.

• Excellent customer service skills.

• Good communication and interpersonal abilities.

• High level of honesty and integrity.

• Strong attention to detail and accuracy.

• Basic computer literacy.

• Ability to operate POS systems efficiently.

• Good organizational and record-keeping skills.

• Time management and multitasking abilities.

• Ability to work under pressure while maintaining accuracy.

• Problem-solving and decision-making skills.

6. Personal Attributes

The ideal candidate should possess the following qualities:

• Professional appearance and conduct.

• Positive attitude and willingness to assist customers.

• Dependability and accountability.

• Trustworthiness and confidentiality.

• Friendly and approachable personality.

• Ability to remain calm during busy periods.

• Strong work ethic.

• Commitment to excellent customer service.

• Flexibility to work weekends, holidays, and shifts when required.

7. Working Environment

The Cashier will work in a busy hospitality and recreation environment where customer interaction is continuous throughout the day. The position requires prolonged periods of standing, operating electronic payment systems, handling cash, and serving customers across different service points. The successful candidate must maintain accuracy, professionalism, and efficiency while working in a fast-paced environment and following all organizational policies, financial procedures, and health and safety standards.

8. Expected Outcomes

The successful Cashier is expected to contribute to the organization's success by:

• Processing customer payments accurately and efficiently.

• Maintaining complete and accurate financial records.

• Providing excellent customer service at all times.

• Ensuring daily cash collections are balanced and reconciled correctly.

• Supporting efficient operations across all business units.

• Safeguarding company funds through proper cash handling procedures.

• Maintaining compliance with financial policies and internal controls.

• Promoting customer satisfaction through professional and courteous service.

• Supporting teamwork and effective communication within the organization.

• Contributing to the organization's reputation by demonstrating honesty, reliability, and professionalism in every transaction.

The Cashier is expected to perform all assigned duties with integrity, dedication, and attention to detail while supporting the organization's commitment to delivering high-quality hospitality and recreational services. The position provides an opportunity to contribute to efficient financial operations and create a positive experience for every customer served.

Application

Interested and qualified candidates should forward their CV to: jobs@stedmakgroupofhotels.co.ke using the position as subject of email.