Client Intelligence and Data Manager

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Client Intelligence & Data Manager

Your Role at Chanel

CHANEL is looking for an experienced Client Intelligence & Data Manager who is passionate about innovation, data, and delivering measurable business impact. The successful candidate will oversee the implementation and measurement of client engagement strategies across all divisions, manage cross-functional initiatives, and strengthen the use of client intelligence to support business growth.

The Impact You Can Create at Chanel

• Develop deeper and more accurate knowledge of clients to support business performance.

• Support the data transformation journey led by CHANEL Europe, with a strong focus on sales results and improving the client experience.

• Use enhanced and omnichannel client insights to identify opportunities for the different business areas.

• Help advance the omnichannel client journey by connecting data and information across the various parts of the company's ecosystem.

Key Missions Across the Three Divisions

Client Engagement & Client Insights

Client Intelligence & Data Stewardship

• Act as the market's primary reference point for client reporting.

• Use direct access to the Client 3 Division database to examine existing information and develop customized reports based on market requirements.

• Translate data into useful insights that address specific business challenges and needs.

• Maintain data accuracy by identifying discrepancies during data collection and working with the Europe data stewardship team to resolve them.

• Recognize potential business opportunities through data analysis and communicate relevant findings to the appropriate stakeholders.

Community Engagement

• Identify and explore successful local practices that can be shared across the organization.

• Engage and coordinate the local community of ambassadors.

• Represent and promote Middle East practices within European communities and contribute market knowledge to those networks.

Digital Tools and Data Ecosystems

Client Engagement and Data Solutions

• Manage the local MBA/MLBB roadmap and encourage effective adoption and advanced use of these solutions across networks with varying levels of experience and maturity.

• Take responsibility for customer success when implementing other tools that form part of the data and client engagement ecosystem.

• Provide Europe teams with market feedback and insights gained from local activities and implementation.

Local Systems and Tools Transformation

• Support the Digital Europe data and CRM transformation roadmap at the local level through cross-functional collaboration.

• Help strengthen internal expertise, improve data consistency, and develop a more complete understanding of clients and targeting opportunities.

• Encourage innovative working methods and make effective use of AI to improve relevance and accuracy.

Digital Transformation and Ecosystems

• Take an active role in the European digital community.

• Share knowledge, perspectives, and awareness regarding digital developments and topics across the organization.

You Are Energized By

• Developing client knowledge and working closely with the business to turn data into meaningful insights.

• Working with analytics and data systems.

• Contributing to AI-driven transformation.

• Managing projects that involve multiple teams and functions.

• Supporting business objectives through data and technology.

• Focusing on measurable impact and meaningful outcomes.

• Working in an environment that values strong collaboration.

What You Will Bring

• At least 8 years of professional experience combining data, client intelligence, technology, and a strong understanding of business requirements.

• Strong project management capabilities and the ability to work effectively in a cross-functional position.

• A process-focused and impact-oriented approach, with the flexibility to apply previous experience across three different divisions.

• Strong problem-solving abilities and a practical, proactive attitude toward addressing challenges.

• Intellectual curiosity, adaptability, an international perspective, and sensitivity to multicultural environments.

• Excellent communication skills combined with a strong analytical approach.

• Demonstrated ability to collaborate effectively, support change at different organizational levels, and operate successfully across multiple functions and stakeholders.

• Strong digital capabilities, including proficiency in Microsoft Office, collaboration platforms, and digital tools.

• Fluency in spoken and written English is essential. French language proficiency is considered a strong advantage.

Leveraging Your Unique Experiences at Chanel

• Contribute to creating and delivering an outstanding client experience.

• Gain exposure to different business cultures, CHANEL product categories, and retail markets across the organization.

• Work with a broad range of stakeholders across Europe and locally, including teams in Business, Digital, and Data.

• Encourage collaboration and create stronger connections between projects to improve efficiency and maximize impact.

APPLICATION

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