Customer Care Executive - Jobs In Kenya Today

Customer Care Executive - Jobs In Kenya Today

Position Overview

A leading Level 4 multi-specialty healthcare facility in Laikipia County is seeking a dedicated Customer Care Executive to deliver exceptional patient and visitor support. The role focuses on ensuring a positive customer experience by responding to inquiries, resolving concerns, and providing accurate information in a professional, empathetic, and customer-focused manner, while upholding the organization's commitment to quality service, efficiency, professionalism, and compassionate care.

Key Duties and Responsibilities

• Receive and assist patients, visitors, and other stakeholders in a welcoming and professional manner, providing guidance and relevant information as needed.

• Address patient inquiries, concerns, complaints, and feedback promptly while ensuring a satisfactory resolution.

• Provide clear explanations regarding hospital services, procedures, appointment processes, and expected waiting times.

• Manage telephone calls, email correspondence, and in-person inquiries efficiently and courteously.

• Gather and document patient feedback to support continuous improvement of service delivery and patient satisfaction.

• Facilitate effective communication between patients and various hospital departments to ensure seamless coordination of services.

• Adhere to organizational policies, customer service guidelines, and health and safety procedures at all times.

Qualifications and Experience

• Diploma or Bachelor's degree in Customer Service, Communication, Public Relations, or a related discipline.

• Prior experience in customer service, reception, or patient relations within a healthcare environment will be an added advantage.

• Proficiency in Microsoft Office applications and familiarity with hospital management or information systems.

• Professional demeanor, well-groomed appearance, and a customer-focused attitude.

Core Competencies

• Demonstrated empathy and a caring approach when interacting with patients and visitors.

• Excellent verbal and interpersonal communication abilities.

• Strong attention to accuracy and detail in handling customer interactions and records.

• Ability to collaborate effectively with colleagues and maintain high standards of professionalism.

• Effective organizational, time-management, and multitasking skills in a fast-paced environment.

Method of Application

Interested and qualified candidates should forward their CV to: hr@pearlhospital.co.ke using the position as subject of email.