Customer Care Job At Influx
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Nairobi, Kenya
Job summary
Customer Service Representative at Influx
About this role
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Fashion E-commerce Customer Support Specialist – Kenya
Job Overview
We are looking for a customer support professional with an interest in fashion and e-commerce to assist customers and deliver a high-quality support experience. The ideal candidate should be comfortable working with online retail platforms, customer relationship management tools, and email-based support.
The role requires someone who can work independently, manage a high volume of customer enquiries, resolve issues efficiently, and maintain strong service quality standards.
What We Are Looking For
Strong interest in fashion trends or practical experience working with different fashion trends.
Experience using retail commerce platforms.
Familiarity with CRM and customer support tools such as Gorgias, Gorgias AI, or similar platforms.
Previous experience using Shopify.
Proven experience providing customer support through email.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to resolve customer concerns efficiently.
Ability to work independently while also collaborating effectively with a team.
Willingness to receive and apply feedback to maintain high customer service standards.
Confidence working within the competitive fashion and e-commerce environment.
Passion for keeping up with fashion trends, fabrics, and production processes.
Professional and courteous approach when interacting with customers.
Strong interpersonal skills and the ability to communicate professionally.
Proactive approach to identifying and resolving customer issues.
Creative thinking and the ability to find solutions quickly.
Good time management and organizational abilities.
Ability to work independently and manage assigned tasks effectively.
Capacity to handle approximately 10–15 customer tickets per hour.
Proven ability to maintain a minimum quality score of 90%.
Equipment and Work Requirements
Applicants must meet the following technical and working requirements:
Must provide their own work device.
Internet connection of at least 50 Mbps.
Minimum 8GB RAM.
Intel Core i5 processor, 10th generation or later.
Quiet and suitable working environment.
Noise-canceling headset.
Desktop computers are not accepted.
Chromebooks are not accepted.
Linux systems are not accepted.
Recruitment is open to candidates based in Kenya only.
Benefits
Reward and Recognition Program
Strong performance is recognized through the Club 90 Reward and Recognition Program.
Work-Life Balance
The remote working arrangement eliminates the need for daily commuting, allowing employees to save time and avoid the challenges associated with travelling to and from work.
Internet Allowance
An internet allowance is provided to support the connectivity requirements needed to perform the role effectively.