Customer Care Job At Kilimall

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Key Responsibilities

• Respond promptly and professionally to customer inquiries received through live chat and support ticketing platforms.

• Handle inbound and outbound customer calls while providing accurate information and effective solutions.

• Deliver exceptional customer support across digital communication channels, ensuring timely, accurate, and customer-focused responses.

• Follow up on customer inquiries and reported issues to ensure they are resolved efficiently and to the customer's satisfaction.

• Maintain high customer satisfaction levels by providing courteous, professional, and solution-oriented service.

• Meet established service level targets, including daily ticket clearance and an average response time of less than three minutes.

Qualifications and Requirements

• Typing speed of at least 40 words per minute.

• Degree or Diploma in Business Administration, Customer Service, Marketing, or another related business field.

• Previous experience in a customer service or similar support role.

• Strong customer service and relationship management skills.

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving abilities, with the capacity to resolve customer issues efficiently.

Application Process

Interested candidates should submit their CV together with a convincing cover letter to recruitment@kilimall.com, clearly indicating "Customer Service Agent" as the email subject.

Applicants should also indicate their current and expected remuneration in their CV.

Application Deadline: 27 July 2026.

Please Note: Only shortlisted candidates will be contacted.