Customer Care Job At Q-Sourcing

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Job Purpose

Responsible for efficiently managing the order fulfilment process and handling customer complaints in accordance with company policies and established standard operating procedures.

Key Responsibilities

• Accurately process customer orders in compliance with standard operating procedures while minimizing errors.

• Acknowledge receipt of customer orders and provide timely updates on order status, including notifications regarding unavailable or out-of-stock items.

• Liaise proactively with relevant departments to facilitate timely order processing and resolve any delays or inconsistencies.

• Maintain clear and prompt communication with customers throughout the entire order fulfilment process to promote customer satisfaction.

• Prepare order-related reports and maintain accurate tracking tools to ensure visibility of orders from initiation to completion.

• Respond promptly and professionally to customer inquiries received through various communication channels.

• Monitor and follow up on cases recorded in the CRM system to ensure they are resolved within the required timelines.

• Compile and submit weekly and monthly CRM reports for both internal stakeholders and external clients.

• Maintain complete and accurate documentation of all customer complaints within the complaints register.

Qualifications and Experience

Education

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related discipline.

Experience

• Demonstrated experience in customer service, preferably within a logistics, warehousing, or supply chain environment.

• Previous experience in a pharmaceutical or consumer healthcare organization will be an added advantage.

Technical Skills

• Proficiency in the SAP system.

• Working knowledge of Microsoft Office applications.

• Experience using Customer Relationship Management (CRM) systems.

Core Competencies

• Strong written and verbal communication skills, complemented by excellent customer service abilities.

• Effective organizational and time management skills.

• High level of accuracy, attention to detail, and ability to meet established deadlines.

• Professional, confident, and approachable manner.

• Strong problem-solving skills with a commitment to delivering customer satisfaction.

• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced work environment.

• Demonstrates integrity, professionalism, and ethical conduct at all times.

Method of Application

Interested and qualified? Go to Q-Sourcing Servtec Group on jobs.qsourcing.com to apply