Customer Care Job In kenya Today

Customer Care Job In kenya Today

Role Overview

We are seeking sales-oriented, voice-capable agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. The role combines customer engagement, technical product knowledge, and sales support to deliver an exceptional customer experience in a fast-paced environment.

Requirements

Candidates should meet at least five (5) of the following requirements:

• Prior experience in voice-based customer support within a call center or BPO environment.

• Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond effectively to customer needs.

• Experience using CRM systems and customer support tools.

• Experience in technical troubleshooting and problem-solving.

• Strong attention to detail, with excellent record-keeping and follow-up skills.

• Up-to-date knowledge of music trends and streaming platforms such as Spotify and Apple Music.

• Fast learner with strong organizational skills and the ability to multitask effectively.

Nice to Have

• Experience working with audio hardware, including speakers, PA systems, amplifiers, and related equipment.

• Background in sales or customer acquisition.

• Ability to read and follow scripts, technical instructions, or basic code.

Key Responsibilities

• Handle customer interactions and support inquiries through voice channels.

• Support sales activities by engaging customers and identifying opportunities.

• Assist customers with troubleshooting and guidance on audio products and streaming solutions.

• Maintain accurate records and updates within internal systems.

• Provide professional, courteous, and timely customer service.

• Monitor client accounts and maintain accurate tracking and oversight.

• Collaborate with internal teams to resolve technical and service-related issues.

Technical Requirements (BYOD)

• Laptop computer (Chromebook and Linux operating systems are not supported).

• Windows 10 or higher operating system.

• Minimum 8GB RAM and Intel Core i5 (10th Generation or higher).

• High-speed internet connection with a minimum of 50 Mbps download and upload speeds.

• Wired noise-canceling headset.

• Quiet and dedicated workspace.

Why Join Influx?

• Opportunity to work with a global and diverse team.

• Exposure to innovative, technology-driven clients.

• Experience within the audio technology and music streaming industries.

• Career growth and development opportunities within a fast-growing organization.

• Supportive, inclusive, and people-focused work culture.

Method of Application

Interested and qualified? Go to Influx on influx.typeform.com to apply