Customer Care Job In kenya Today - Influx
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Nairobi, Kenya
Job summary
Customer Service Representative (Music and basic Tech) at Influx - Jobs In Kenya Today
About this role
Customer Care Job In kenya Today
Customer Care Job In kenya Today
Role Overview
We are seeking sales-oriented, voice-capable agents who are tech-savvy, detail-oriented, and passionate about music and audio technologies. The role combines customer engagement, technical product knowledge, and sales support to deliver an exceptional customer experience in a fast-paced environment.
Requirements
Candidates should meet at least five (5) of the following requirements:
Prior experience in voice-based customer support within a call center or BPO environment.
Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond effectively to customer needs.
Experience using CRM systems and customer support tools.
Experience in technical troubleshooting and problem-solving.
Strong attention to detail, with excellent record-keeping and follow-up skills.
Up-to-date knowledge of music trends and streaming platforms such as Spotify and Apple Music.
Fast learner with strong organizational skills and the ability to multitask effectively.
Nice to Have
Experience working with audio hardware, including speakers, PA systems, amplifiers, and related equipment.
Background in sales or customer acquisition.
Ability to read and follow scripts, technical instructions, or basic code.
Key Responsibilities
Handle customer interactions and support inquiries through voice channels.
Support sales activities by engaging customers and identifying opportunities.
Assist customers with troubleshooting and guidance on audio products and streaming solutions.
Maintain accurate records and updates within internal systems.
Provide professional, courteous, and timely customer service.
Monitor client accounts and maintain accurate tracking and oversight.
Collaborate with internal teams to resolve technical and service-related issues.
Technical Requirements (BYOD)
Laptop computer (Chromebook and Linux operating systems are not supported).
Windows 10 or higher operating system.
Minimum 8GB RAM and Intel Core i5 (10th Generation or higher).
High-speed internet connection with a minimum of 50 Mbps download and upload speeds.
Wired noise-canceling headset.
Quiet and dedicated workspace.
Why Join Influx?
Opportunity to work with a global and diverse team.
Exposure to innovative, technology-driven clients.
Experience within the audio technology and music streaming industries.
Career growth and development opportunities within a fast-growing organization.
Supportive, inclusive, and people-focused work culture.
Method of Application
Interested and qualified? Go to Influx on influx.typeform.com to apply