Customer Experience Representative
Recruit Finds
TX, United States
Job summary
Customer Experience Representative AT Vari
About this role
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Customer Experience Representative
About Vari
Vari began as VariDesk® and helped pioneer the standing desk movement. Now in its 13th year, the company is focused on designing workspaces that help people work better. With millions of customers and a portfolio of more than 400 office furniture products, Vari continues to transform the workplace through its direct-to-consumer and business-to-business approach.
About the Position
Vari is looking for a Customer Experience Representative to serve as a trusted point of contact for customers and business partners. In this role, you will build strong customer relationships while providing responsive, personalized, and effective assistance.
You will communicate with customers primarily by telephone and email, helping with product questions, shipping concerns, troubleshooting, assembly guidance, and other service needs. The ideal candidate will take ownership of customer issues, find practical solutions, and ensure every interaction reflects a high standard of service.
Key Responsibilities
Handle incoming customer and prospective customer calls and emails promptly and professionally.
Develop a strong understanding of Vari's processes, products, technical specifications, operation, assembly, and troubleshooting procedures.
Take responsibility for customer concerns throughout the resolution process and provide appropriate follow-up.
Listen carefully to customers, identify their needs, and develop practical solutions that support satisfaction and long-term loyalty.
Use sound judgment when resolving customer issues, including situations where all information may not immediately be available.
Understand how individual contributions affect team performance and the overall customer experience.
Work with the Sales team by identifying potential sales opportunities, routing appropriate calls or messages, and assisting with matters requiring Customer Experience expertise.
Respond positively to challenges and use feedback as an opportunity to improve.
Adapt to updated procedures, training, technologies, and changing customer service requirements.
Support colleagues and contribute proactively toward shared company objectives.
Qualifications
High school diploma required; college coursework is preferred.
At least three years of customer service or customer support experience.
Previous experience providing customer assistance by telephone is highly desirable.
Required Skills and Attributes
Strong customer-service orientation with a demonstrated commitment to exceeding customer expectations.
Excellent verbal and written communication abilities.
Working knowledge of Microsoft Outlook and Microsoft Teams.
Ability to quickly learn new software applications and work across multiple information systems.
Strong troubleshooting, analytical, and decision-making skills.
Customer-first mindset with a willingness to support and develop others.
Openness to coaching, constructive feedback, and continuous learning.
Dependable approach to commitments, with consistent follow-through on promises made to customers and colleagues.
High level of professionalism, including punctuality, attentiveness, respect, and positive interaction with customers, teammates, partners, and the company.
Why Work at Vari?
Vari provides a range of benefits and workplace programs designed to support employees' financial security, professional development, health, and overall well-being.
Benefits and perks include:
Short- and long-term incentive opportunities.
401(k) plan with profit sharing.
On-site fitness center and spa-style locker facilities.
Enhanced maternity, paternity, and adoption support.
Personal and volunteer time off.
Team-building activities and company events.
Mentoring and career development opportunities.
Education reimbursement.
Wellness initiatives and insurance premium discounts.
Support for setting up a productive home workspace.