Customer Operations Officer

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In This Position, You Will Be Accountable For:

• Coordinating coverage issuance — consisting of decal generation and DMVIC documentation — and proactively managing policy renewals and patron notifications to save you coverage lapses

• Dealing with the complete claims lifecycle from incident reporting and documentation through insurer submission, assessment, authorization, restore or compensation processing, and final declare closure

• Liaising with insurers, accepted garages, hospitals, clients, and internal teams to facilitate well timed claims processing, clear up bottlenecks, and hold clear communication during the claims journey

• Processing mattress-relaxation reimbursement and medical bills appropriately and inside agreed turnaround instances to make certain eligible riders get hold of timely profits protection guide

• Coordinating the issuance, tracking, and go back of loaner motorcycles in collaboration with the inventory group, preserving clean verbal exchange with customers during the loaner duration

• Retaining accurate, whole, and up to date insurance and claims facts across all monitoring structures, ensuring all accident incidents are directly recorded with whole helping documentation

• Submitting claims to insurers inside agreed SLA timelines, monitoring progress towards turnaround objectives, and proactively following up on first-rate moves to minimize delays

• Engaging in normal purchaser comply with-up calls to acquire exquisite documentation, offer claims reputation updates, and guide clients through the claims and repayment method

• Coordinating with accredited garages to display restore development, turnaround times, quality standards, and customer verbal exchange

• Figuring out and escalating complex claims, SLA breaches, and excessive-impact instances to the client Operations team Lead with relevant history and recommended answers

• Preparing and submitting accurate weekly reports on claims volumes, submissions, approvals, closures, extremely good claims, getting older, turnaround times, and SLA compliance

• Working closely with consumer Operations, stock, Finance, and sales groups to coordinate interdependent activities and ensure seamless service transport

• Identifying recurring claims bottlenecks and process inefficiencies and recommending practical enhancements to bolster operational controls and enhance consumer enjoy

Your Utility Should Demonstrate:

• Experience in coverage operations, claims coordination, or a related purchaser operations position

• Robust attention to detail — able to hold accurate records and control documentation across a couple of lively instances concurrently

• Revel in liaising with outside stakeholders which include insurers, garages, or hospitals is a sturdy gain

• Proficiency in Excel and records tracking gear, with the potential to generate and examine weekly overall performance reviews

• Strong communication and observe-up abilties — comfortable enticing customers, internal groups, and outside companions proactively

• Ability to control multiple workstreams concurrently without losing great or missing SLA cut-off dates

Application

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