Customer Relations Officer
Recruit Finds
Dubai, United Arab Emirates
Job summary
Customer Relations Officer AT SEVEN
About this role
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About the Job
The Customer Relationship Officer (CRO) is responsible for creating an outstanding experience for club members by developing strong relationships, responding to inquiries, resolving concerns, and promoting relevant premium services. The role focuses on personalized support, member satisfaction, engagement, and retention.
Key Responsibilities
Member Engagement and Support
Act as the main point of contact for club members, responding to questions, concerns, and feedback in a professional and empathetic manner.
Welcome members and provide personalized assistance to ensure a smooth and positive club experience.
Promote membership upgrades, class reservations, and premium club services where appropriate.
Complaint Resolution
Receive and address member complaints promptly and professionally, escalating complex matters to management when required.
Follow up with members to confirm that reported issues have been resolved satisfactorily.
Membership Management
Support new member onboarding, renewals, cancellations, and general account-related requests.
Keep member information accurate and up to date within the relevant systems.
Protect member information by maintaining appropriate data privacy and security standards.
Collaboration
Coordinate with Sales, Wellness, Operations, and other departments to ensure members receive efficient and consistent service.
Assist with marketing activities by promoting club events, special offers, programmes, and initiatives to members.
Facility Tours and Promotions
Conduct tours for prospective members, explaining and showcasing the club’s premium facilities, amenities, and services.
Identify members’ needs and recommend suitable services or offerings that can improve their overall experience.
Member Retention
Develop lasting relationships with members by understanding their wellness objectives and encouraging continued engagement with the club.
Identify members who may be at risk of leaving and take appropriate steps to improve their experience and strengthen retention.
APPLICATION
Posted date: 6 Sept 2026
Expiry date: 13 Sept 2026
Employment type: Full Time
Location: Dubai, United Arab Emirates
Category: Customer care Jobs
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