Customer Service - Jobs In kenya Today

Customer Service - Jobs In kenya Today

Position Overview

Jambojet is seeking a highly motivated and customer-focused Lead Customer Service Agent to join its Customer Service Delivery team. The successful candidate will be responsible for leading frontline service operations, ensuring exceptional customer experiences, coordinating aircraft turnaround activities, and maintaining the highest standards of safety, security, and operational efficiency.

Key Requirements

• Diploma in Hospitality Management, Customer Service, Aviation Management, or a related field.

• Proven experience in customer service with demonstrated leadership or team supervisory capabilities.

• Relevant customer service certifications will be an added advantage.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to work effectively in a fast-paced operational environment while maintaining high service standards.

• Commitment to safety, customer satisfaction, and operational excellence.

Key Competencies

• Leadership and team coordination skills.

• Excellent customer service and stakeholder management abilities.

• Strong organizational and decision-making skills.

• Ability to manage aircraft turnaround activities efficiently.

• High level of professionalism, accountability, and attention to detail.

• Understanding of aviation safety, security, and operational procedures.

Application Deadline: 24th June.

Method of Application

Interested and qualified? Go to Jambojet on docs.google.com to apply