Customer Service Manager
Recruit Finds
Nairobi, Kenya
Job summary
Customer Service Manager (Chinese Clients) At Standard Chartered
About this role
Client Service & Relationship Support – Chinese Business Banking
A banking opportunity is available for a client-focused professional to support Relationship Managers serving Chinese business clients. The role combines portfolio support, client service, digital banking assistance and regulatory compliance, with a strong focus on Mandarin and English communication.
The Role
Support Relationship Managers with client onboarding and ongoing portfolio administration.
Help ensure client activities meet AML, CDD and credit risk requirements.
Handle inbound service requests and escalations, following through to ensure client concerns are resolved professionally.
Guide clients on the use of mobile banking applications, web portals and other digital banking platforms.
Build trusted relationships with clients by understanding their business needs and providing relevant support.
Respond to client enquiries, process service requests and assist with smooth transaction handling.
Keep CDD and AML records current and contribute to regulatory compliance and risk management.
Monitor client credit profiles and work with internal teams on credit management matters.
What You Bring
Bachelor’s Degree in Business, Finance or a related discipline, or an equivalent professional certification.
Practical banking experience involving business banking products, client servicing or relationship management.
Understanding of business banking products and services.
Experience working with compliance processes and regulatory requirements.
Fluency in Mandarin and English.
Familiarity with digital banking platforms and internal systems.
Core Strengths
Strong knowledge of business banking products and their application to client needs.
Ability to establish lasting client relationships through clear, professional communication.
Comfortable working with different internal teams to deliver client services.
Responsive and organized when managing multiple client requirements.
Strong commitment to integrity, transparency and confidentiality.
Comfortable using digital tools to support banking services and compliance activities.
The Opportunity
This role suits someone who enjoys working independently, managing varied client requirements and finding practical solutions to complex service needs. It offers exposure to business banking, client relationship management, digital banking and compliance while supporting a specialized Chinese client segment.