Data Analyst - Jobs In Kenya Today

Data Analyst - Jobs In Kenya Today

Position Purpose

To provide analytical support to the Operations team through real-time performance monitoring, meaningful reporting, and data-driven workforce planning. The Data Analyst plays a key role in tracking service level performance, improving operational visibility through management information reporting, and supporting forecasting and scheduling activities to maximize workforce efficiency and resource allocation.

Recruitment Criteria

Experience

• At least one (1) to two (2) years of experience in data analysis, management information systems (MIS) reporting, business reporting, or contact center operations.

• Experience using workforce management and real-time monitoring tools will be an added advantage.

Education

• Bachelor's Degree in Statistics, Computer Science, Information Systems, Business Analytics, Mathematics, or a related discipline.

Skills and Competencies

• Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, data analysis functions, and macros.

• Practical experience with business intelligence and data visualization tools such as Power BI, Tableau, or equivalent platforms.

• Strong analytical capabilities with a keen eye for detail and commitment to data accuracy.

• Good understanding of operational performance metrics, reporting methodologies, and data interpretation.

• Excellent problem-solving, communication, and stakeholder engagement skills.

• Ability to transform data into actionable insights that support operational decision-making and performance improvement.

Method of Application

Interested and qualified? Go to Calltronix Contact & Training Centre on calltronix.com to apply