Data Analyst - Jobs In Kenya Today
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Nairobi, Kenya
Job summary
Data Analyst at Calltronix Contact & Training Centre - Jobs In Kenya Today
About this role
Data Analyst - Jobs In Kenya Today
Data Analyst - Jobs In Kenya Today
Position Purpose
To provide analytical support to the Operations team through real-time performance monitoring, meaningful reporting, and data-driven workforce planning. The Data Analyst plays a key role in tracking service level performance, improving operational visibility through management information reporting, and supporting forecasting and scheduling activities to maximize workforce efficiency and resource allocation.
Recruitment Criteria
Experience
At least one (1) to two (2) years of experience in data analysis, management information systems (MIS) reporting, business reporting, or contact center operations.
Experience using workforce management and real-time monitoring tools will be an added advantage.
Education
Bachelor's Degree in Statistics, Computer Science, Information Systems, Business Analytics, Mathematics, or a related discipline.
Skills and Competencies
Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, data analysis functions, and macros.
Practical experience with business intelligence and data visualization tools such as Power BI, Tableau, or equivalent platforms.
Strong analytical capabilities with a keen eye for detail and commitment to data accuracy.
Good understanding of operational performance metrics, reporting methodologies, and data interpretation.
Excellent problem-solving, communication, and stakeholder engagement skills.
Ability to transform data into actionable insights that support operational decision-making and performance improvement.
Method of Application
Interested and qualified? Go to Calltronix Contact & Training Centre on calltronix.com to apply
Posted date: 2 Jun 2026
Expiry date: 19 Jun 2026
Employment type: Full Time
Location: Nairobi, KE
Category: Jobs In Kenya Today
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