Deputy Boutique Director Dubai Mall / MOE
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Dubai, United Arab Emirates
Job summary
Deputy Boutique Director Dubai Mall / MOE AT Christian Dior Couture
About this role
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About the Job
Position Overview
The Assistant Boutique Director serves as an ambassador of Christian Dior Couture, supporting the Boutique Director in driving boutique performance, profitability, operational excellence, and exceptional customer service. The role involves leading the boutique team and ensuring that all activities meet Christian Dior Couture’s standards and expectations.
Key Responsibilities
Team Management and Boutique Performance
Support the Boutique Director in establishing an effective boutique structure, recruiting suitable talent, and maintaining a strong pipeline of potential employees.
Contribute to performance and compensation management while supporting employee development through individual career reviews, training, and development plans.
Manage, coach, train, and motivate boutique employees on a daily basis.
Take responsibility for the effective onboarding, integration, and training of new team members.
Organize or participate in regular boutique meetings covering sales performance, training, product knowledge, merchandising, and other relevant operational matters.
Promote effective communication between management and boutique associates.
Assist the Boutique Director in analysing performance, employee competencies, and the business environment to identify actions required to meet Maison, boutique, and category sales objectives.
Lead the execution and follow-up of agreed action plans.
Assist with setting and monitoring individual sales targets for Sales Associates.
Participate in merchandise presentation and visual merchandising activities while applying established merchandising principles and guidelines.
Help break down overall boutique objectives into monthly, daily, and individual targets to improve performance and profitability.
Support the monitoring and review of boutique KPIs.
Client Service and Client Management
Participate in coordinating promotional initiatives, including seasonal campaigns, trunk shows, competitions, and the correct placement and use of promotional signage.
Train team members on effective CRM and after-sales practices while developing and maintaining a personal client database.
Ensure Sales Associates consistently apply D-signature service fundamentals and provide the Sales Coach with constructive qualitative feedback.
Support the Boutique Director in maintaining a distinctive, professional, and consistently high level of client service.
Assist with implementing and monitoring CRM initiatives and related action plans.
Represent the Maison as an ambassador and assist the Boutique Director in establishing and strengthening relationships with VIP clients.
Boutique Operations and Administration
Implement and uphold Group, Maison, and boutique policies, procedures, and operational guidelines.
Take responsibility for boutique back-office activities and administrative operations.
Ensure boutique reports and required legal or regulatory documentation, including mall passes and police permits, are completed and submitted within the required timelines.
Maintain all records and documentation in an organised and accessible manner for audit and control purposes, ensuring compliance with company requirements.
Monitor associate adherence to company policies and operational standards, including the handling and safeguarding of company funds and property, personnel procedures, merchandise handling, security, sales processes, and record keeping.
Ensure that all established security procedures are followed.
Monitor and control boutique expenses.
Assist in resolving operational issues that may affect service delivery, efficiency, or productivity.
Collect and prepare merchandise for transfers, damaged goods, and returns to vendors.
Participate in and oversee boutique inventory activities.
Monitor merchandise to ensure correct pricing is applied.
Take appropriate measures to minimise stock losses.