F&B Service Expert (Waiter/Waitress)
Recruit Finds
Dubai, United Arab Emirates
Job summary
F&B Service Expert (Waiter/Waitress) AT The Luxury Collection
About this role
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About the Job
Job Details
Job Number: 26111286
Job Category: Food and Beverage & Culinary
Location: Dubai Desert Conservation Reserve, Dubai, UAE
Schedule: Full Time
Position Type: Non-Management
Work Location: On-site
About Al Maha, a Luxury Collection Desert Resort & Spa
Al Maha is a luxury desert resort located within the Dubai Desert Conservation Reserve. Surrounded by rolling dunes, palm groves, and desert wildlife, the resort features 42 private pool villas and offers guests an immersive experience inspired by the heritage and natural beauty of Arabia.
The property is part of Marriott International's Luxury Collection and focuses on delivering highly personalized hospitality in a distinctive desert setting.
What We Offer
Employees joining Al Maha become part of a close and supportive hospitality team with opportunities to develop their careers locally and internationally. Benefits include:
Career opportunities across Al Maha and Marriott's global portfolio of more than 8,000 hotels.
Professional development and mentorship from experienced hospitality professionals.
Competitive salary and benefits.
On-property accommodation and full-board meals.
Marriott employee discounts on accommodation and dining.
Special rates and benefits for friends and family.
Medical and life insurance.
The resources, equipment, and support required to perform daily responsibilities effectively.
Position Summary
The Food and Beverage Service Expert is responsible for creating memorable dining experiences rather than simply serving meals and beverages. The role involves welcoming guests, taking and delivering orders, preparing dining areas, coordinating with the kitchen, maintaining cleanliness, handling payments where required, and responding to guest needs throughout their dining experience.
The position requires professional conduct, attention to service standards, teamwork, safety awareness, and a consistent commitment to guest satisfaction.
Key Competencies
Interpersonal Skills
Strong customer service orientation.
Ability to work effectively with colleagues.
Positive interpersonal skills.
Ability to work respectfully with people from diverse backgrounds.
Communication
Clear and professional communication.
Strong listening skills.
Good command of English.
Personal Attributes
Dependable and responsible approach to work.
Professional presentation.
Positive and welcoming attitude.
High level of integrity.
Strong safety awareness.
Ability to remain effective under pressure.
Flexible and adaptable approach.
Ability to retain important information.
Organization
Ability to manage multiple responsibilities and tasks effectively.
Preferred Qualifications
Higher education, diploma, or equivalent qualification.
At least 1 year of relevant work experience.
Previous supervisory experience is not required.
Key Responsibilities
Guest Service
Respond to guest requests professionally, positively, and without unnecessary delay.
Welcome and acknowledge guests warmly through appropriate greetings, eye contact, and a friendly attitude, using their names where possible.
Anticipate guest requirements by asking relevant questions and paying attention to individual preferences.
Show genuine appreciation when guests depart and provide a warm farewell.
Listen carefully to questions, concerns, and requests and respond appropriately using the property's Luxury Collection service procedures.
Build rapport with guests by engaging them in suitable conversations about their stay, hotel services, and local attractions.
Assist colleagues when necessary to maintain proper service coverage and ensure guests receive timely assistance.
Food and Beverage Operations
Keep guest and service areas clean by clearing used items and returning food and beverage equipment to the correct locations.
Maintain clean workstations throughout the shift using clean-as-you-go practices.
Communicate allergies, dietary requirements, special requests, and additional meal requirements clearly to the kitchen.
Prepare tables according to the event type and applicable service standards, ensuring linens, glassware, crockery, and cutlery are correctly arranged and meet quality expectations.
Clear trays and tables as required to maintain a clean and presentable dining environment.
Follow approved procedures and local guidance when serving alcoholic beverages.
Thank guests after their visit, invite them to return, and provide a courteous farewell.
Collect and deliver food and beverage orders promptly.
Coordinate closely with the relevant kitchen teams to ensure orders are prepared and delivered correctly.
Carry out other reasonable duties assigned by management.
Beverage and Coffee Cart Duties
Check the condition, cleanliness, and presentation of china, glassware, and silverware before use.
Record guest transactions in MICROS or the applicable point-of-sale system when orders are placed.
Process cash, card, and other approved payment methods according to accounting procedures.
Follow all cash-control and property audit requirements, including applicable drop procedures.
Complete end-of-shift cashier reports, count the assigned bank, investigate discrepancies, secure receipts, and deposit funds according to procedure.
Collect the assigned cash bank, verify the amount, obtain sufficient change based on expected business levels, and keep funds secure.
Transport cash banks to and from workstations in accordance with security requirements.
Keep the cashier workstation properly arranged, supplied, and clean throughout the shift.
Closing Duties
Complete all required closing procedures.
Store reusable items correctly and return equipment to its designated location.
Clean equipment and work areas thoroughly.
Restock necessary supplies.
Secure refrigerators and other designated areas.
Switch off lights and secure doors as required.
Complete the daily cleaning and closing checklist.
Steps of Service
Present guests with an accurate bill and process payment in line with approved cash, credit, and gratuity procedures.
Check on guests during each course and throughout beverage service to confirm their satisfaction.
Answer questions about menu items and consult the kitchen when additional information is required.
Keep guests informed about food preparation times, unavailable items, recooked orders, and product availability.
In-Room Dining
Process room service orders received through the designated system and prepare and deliver them according to Al Maha's operating procedures.
Make the required follow-up call within the appropriate timeframe to confirm guest satisfaction.
Inform guests and management promptly when service delivery is delayed.
Management Support
Communicate with guests, colleagues, and other departments to ensure guest requirements are properly addressed.
Communication Standards
Use clear, appropriate, and professional language when speaking with guests and colleagues.
Discuss operational matters, work activities, and problems discreetly with supervisors, managers, and coworkers away from public guest areas.
Teamwork
Support colleagues and treat every team member with professionalism, dignity, and respect.
Build positive and productive relationships with employees across departments.
Cooperate with other team members and provide assistance where needed to achieve shared operational and service goals.
Quality Assurance
Follow all applicable quality assurance requirements and service standards.
Contribute to maintaining consistent standards throughout food and beverage operations.
Safety and Security
Immediately report work-related accidents, injuries, or other safety incidents to the appropriate supervisor or manager.
Follow departmental and company safety and security procedures to maintain a safe and secure workplace.
Identify unsafe practices or conditions, take appropriate corrective action where possible, and report concerns to management or relevant safety personnel.
Use the correct equipment, required personal protective equipment, and safe lifting techniques to prevent injury.
Follow property procedures when responding to emergencies such as evacuations, medical incidents, or natural disasters.
Operate and store tools, machinery, and equipment safely according to established procedures.
Complete required safety training and certifications relevant to assigned duties.
Policies and Procedures
Protect the privacy and security of guests and colleagues.
Follow all company and departmental policies and operating procedures.
Keep uniforms, name tags, and personal appearance clean, hygienic, and professional.
Protect confidential business, guest, and company information.
Safeguard hotel equipment, tools, machinery, and other company assets.
Complete other reasonable duties assigned by supervisors.
Where cash handling is part of the role, comply with the applicable EMEA Food & Beverage Cashiering procedures.
Follow Marriott requirements covering cashier responsibilities, petty cash, and procedures for handling cash overages or shortages.
About The Luxury Collection
The Luxury Collection is Marriott International's portfolio of distinctive luxury hotels and resorts, with properties across numerous countries and destinations. Each property is designed to reflect the character, heritage, and culture of its location while providing highly personalized hospitality.
Employees joining The Luxury Collection become part of a global team committed to creating authentic experiences and memorable stays through thoughtful, anticipatory service.
Marriott International is an equal opportunity employer committed to an inclusive, people-first workplace. The company values diversity and does not discriminate on protected grounds, including disability, veteran status, or other categories covered by applicable law.