Front Desk Agent
Recruit Finds
Dubai, United Arab Emirates
Job summary
Front Desk Agent AT Media One Hotel
About this role
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Front Desk Agent
Job Overview
We are seeking an energetic, motivated, and service-oriented Front Office professional to join the team at Arabian Park Dubai, Edge by Rotana. The Front Desk Agent will be responsible for delivering attentive and professional guest service throughout the entire stay, from arrival through departure, while ensuring each guest receives a welcoming and memorable experience.
Key Responsibilities
Provide courteous, efficient, and personalized assistance to guests from check-in through check-out, maintaining high standards of customer satisfaction.
Welcome guests personally and use their names whenever known, escorting them to their rooms when appropriate to create a warm and personalized arrival experience.
Familiarize guests with their rooms and hotel facilities while assisting with questions about available activities, services, and requests.
Maintain comprehensive knowledge of hotel services, operating hours, promotions, events, local attractions, and other relevant information to respond accurately to guest inquiries.
Stay informed about current room rates and daily occupancy levels.
Handle Front Desk cashiering responsibilities accurately and follow all established financial controls, systems, policies, and procedures.
Manage guest accounts throughout the stay, from registration to departure, ensuring all incidental charges are posted correctly through the hotel’s computerized Front Office system.
Protect guest privacy by maintaining strict confidentiality and never disclosing guest information to unauthorized individuals.
Maintain thorough knowledge of hotel policies, procedures, service standards, facilities, and current activities.
Work collaboratively with colleagues to ensure efficient Front Office operations and a consistently high level of guest service.
Education and Experience
A degree or relevant qualification in Hospitality is preferred.
Previous experience working in a hotel Front Office environment is desirable.
Strong written and spoken English communication skills.
Knowledge of an additional language is an advantage.
Excellent interpersonal, customer service, and problem-solving abilities.
Good computer literacy.
Previous experience using Opera is an advantage.
Key Competencies
Strong understanding of Front Office responsibilities and hotel operations.
Takes ownership of assigned duties and responsibilities.
Appreciates and responds effectively to differences among guests and colleagues.
Strong customer-service orientation.
Adaptable and comfortable working in a fast-changing environment.
Effective team player who works well with colleagues and guests from diverse cultural backgrounds.
Proactive, approachable, and confident personality.
Ability to remain composed and productive while working under pressure.