Front Office Host
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Dubai, United Arab Emirates
Job summary
Front Office Host AT Hilton
About this role
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Job Description
Exceptional Hospitality Starts with You
As a Front Office Host, you will play a key role in creating welcoming and memorable experiences for hotel guests. You will manage guest arrivals and departures while providing friendly, attentive service throughout their stay.
Key Responsibilities
Welcome guests warmly, complete check-in procedures, verify guest information, allocate rooms, issue keys, and provide welcome materials or assistance with bell services.
Handle guest check-outs efficiently by confirming charges, processing payments, providing receipts, and accurately operating the point-of-sale system.
Maintain strong knowledge of the hotel’s facilities, services, room categories, rates, promotions, and surrounding area to respond effectively to guest questions.
Recommend relevant hotel facilities and services using appropriate upselling techniques to increase guest satisfaction and generate additional room and service revenue.
Respond promptly to guest requests and concerns, resolve issues professionally, and manage guest messages and other communications effectively.
Qualifications and Core Values
Success in this role requires a genuine passion for hospitality and a commitment to Hilton’s core values:
Hospitality – Creating a warm and positive experience for every guest.
Integrity – Acting honestly and making the right decisions.
Leadership – Encouraging and inspiring others through positive example.
Teamwork – Working collaboratively to achieve the best results.
Ownership – Taking responsibility and being accountable for your actions.
Now – Demonstrating urgency, focus, and discipline in every interaction.
About Hilton
Hilton is a global hospitality company committed to creating exceptional experiences for both guests and team members. The company has welcomed more than 3 billion guests worldwide and continues to uphold its founding vision of spreading the light and warmth of hospitality.
Hilton has also received repeated recognition among the World’s Best Workplaces through Great Place to Work and Fortune. With a portfolio of world-class hotel brands and a strong focus on quality service, Hilton continues to shape the future of travel and hospitality.
Whether beginning your career or taking the next step professionally, Hilton offers opportunities to grow and develop within the hospitality industry.