Front Office Supervisor

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Job Summary

We are looking for a skilled Front Office Supervisor to take charge of the front desk operations and make sure guests receive top-quality service.
This role also involves helping and guiding the reception team.

Key Responsibilities

- Oversee the daily activities of the front office and ensure guests are treated well.

- Handle guest accounts, billing, and prepare front office reports.

- Keep track of room availability and help improve revenue.

- Deal with guest complaints in a professional manner and maintain high service standards.

- Create staff schedules and support training and performance management for the team.

- Work with other departments to provide a smooth and pleasant experience for guests.


Requirements

- A diploma or bachelor’s degree in Hospitality Management or a related field.

- At least 3 years of experience in the front office, with a minimum of 1 year in a supervisory position.

- Familiarity with a hotel property management system (PMS) and Microsoft Office.

- Strong leadership, communication, and problem-solving abilities.


Key Competencies

- Effective leadership and ability to develop a team
- Exceptional customer service skills
- Strong attention to detail
- Good conflict resolution abilities

Method of Application

Interested and qualified? Go to PrideInn on Kenya to apply