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FTTH Installation & Support Technician Job Description

1. Job Summary

The FTTH (Fiber to the Home) Installation & Support Technician is responsible for installing, maintaining, testing, troubleshooting, and repairing fiber optic networks to ensure reliable broadband connectivity and excellent customer service. The role involves installing overhead and underground fiber optic cables, performing fiber splicing and termination, conducting preventive maintenance, diagnosing network faults, and supporting customers with technical issues both onsite and remotely.

The successful candidate will ensure all installations comply with industry standards, safety regulations, and company procedures while maintaining accurate technical documentation and delivering high-quality network services. This position requires strong technical expertise in fiber optic technologies, excellent troubleshooting skills, and the ability to work independently in both indoor and outdoor environments.

2. Key Duties and Responsibilities

2.1 Fiber Optic Installation

The successful candidate will:

• Install overhead and underground fiber optic feeder, distribution, and drop cables.

• Install indoor and outdoor fiber access terminals, joint boxes, and fiber distribution pedestals.

• Install structured cabling and network infrastructure according to approved standards.

• Route and secure fiber optic cables to prevent damage and signal loss.

• Ensure all installations meet company specifications and industry best practices.

• Verify that completed installations are fully operational before handover.

2.2 Fiber Splicing and Cable Termination

The FTTH Installation & Support Technician will:

• Perform fusion and mechanical fiber splicing.

• Terminate fiber optic cables accurately and efficiently.

• Inspect fiber connections to ensure minimal signal loss.

• Maintain high-quality splice closures and cable joints.

• Test completed splices for performance and reliability.

• Follow standard fiber optic installation procedures during cable termination.

2.3 Testing and Network Troubleshooting

The employee will:

• Test fiber optic networks using Optical Time Domain Reflectometers (OTDRs).

• Use power meters, Visual Fault Locators (VFLs), and other fiber testing equipment.

• Diagnose network faults and identify signal losses.

• Troubleshoot customer connectivity issues both onsite and remotely.

• Restore network services within established service level agreements.

• Verify network performance after repairs and maintenance.

2.4 Maintenance and Network Support

The successful candidate will:

• Perform preventive maintenance on fiber optic infrastructure.

• Inspect network equipment regularly to identify potential issues.

• Repair damaged fiber cables and network components.

• Replace defective equipment where necessary.

• Monitor network performance and recommend improvements.

• Minimize network downtime through timely maintenance activities.

2.5 Site Surveys and Network Planning

The FTTH Installation & Support Technician will:

• Conduct site surveys before installation activities.

• Use GPS-enabled applications to capture site information.

• Assess installation requirements and identify potential risks.

• Interpret network design drawings and installation plans.

• Recommend practical installation solutions.

• Support network expansion projects.

2.6 Customer Technical Support

The employee will:

• Respond promptly to customer technical issues.

• Provide professional onsite and remote technical support.

• Explain technical issues and solutions clearly to customers.

• Resolve customer complaints efficiently.

• Educate customers on proper use of installed services and equipment.

• Maintain high standards of customer satisfaction.

2.7 Documentation and Reporting

The successful candidate will:

• Maintain accurate installation and maintenance records.

• Prepare technical reports using Microsoft Office applications.

• Record network faults and corrective actions taken.

• Update equipment and inventory records.

• Document completed work orders and customer service reports.

• Submit reports within required timelines.

2.8 Inventory and Equipment Management

The FTTH Installation & Support Technician will:

• Maintain accountability for assigned tools and testing equipment.

• Monitor stock levels of fiber optic materials.

• Report equipment damage or shortages promptly.

• Ensure proper storage and handling of technical equipment.

• Support inventory verification exercises.

• Maintain equipment in good working condition.

2.9 Safety and Compliance

The employee will:

• Follow occupational health and safety regulations during all field activities.

• Wear appropriate personal protective equipment (PPE).

• Observe safe working procedures when working at heights or in confined spaces.

• Ensure compliance with telecommunications industry standards.

• Report safety hazards, accidents, and incidents immediately.

• Promote a safe working environment during installations and maintenance activities.

2.10 Collaboration and Continuous Improvement

The successful candidate will:

• Work closely with network engineers, supervisors, and customer support teams.

• Participate in technical meetings and training sessions.

• Share technical knowledge and best practices with colleagues.

• Recommend improvements to installation and maintenance procedures.

• Support network upgrades and infrastructure improvement projects.

• Perform any other duties assigned by management.

3. Minimum Qualifications

Applicants should possess the following qualifications:

• Diploma in Telecommunications, Electrical Engineering, Electronics Engineering, Information Technology, or a related technical field from a recognized institution.

• Professional certification such as Certified Fiber Optic Technician (CFOT), Fiber Optic Association (FOA), or equivalent will be an added advantage.

• Valid Class BCE Driving Licence.

4. Work Experience

The ideal candidate should have:

• A minimum of two (2) years of practical experience in fiber optic installation and maintenance.

• Hands-on experience in fiber fusion splicing and cable termination.

• Experience using Optical Time Domain Reflectometers (OTDRs), power meters, Visual Fault Locators (VFLs), and fusion splicers.

• Experience troubleshooting fiber optic network faults.

• Practical knowledge of structured cabling systems and telecommunications infrastructure.

• Experience providing onsite technical support to customers.

5. Required Skills and Competencies

The successful candidate should demonstrate the following skills:

• Excellent fiber optic installation and maintenance skills.

• Strong knowledge of fiber optic industry standards and best practices.

• Proficiency in fusion and mechanical fiber splicing.

• Good understanding of fiber optic testing procedures.

• Ability to operate OTDRs, power meters, VFLs, and fusion splicers.

• Knowledge of structured cabling and network infrastructure.

• Basic electrical installation and safety knowledge.

• Ability to read and interpret technical drawings and network diagrams.

• Strong analytical and troubleshooting skills.

• Excellent communication and customer service skills.

• Good report writing and documentation skills.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Good organizational and time management skills.

• Ability to work independently and as part of a technical team.

6. Personal Attributes

The ideal candidate should possess the following qualities:

• High level of professionalism and integrity.

• Strong attention to detail.

• Reliability and accountability.

• Positive attitude and willingness to learn.

• Commitment to quality workmanship.

• Ability to remain calm under pressure.

• Strong problem-solving ability.

• Customer-focused mindset.

• Flexibility and adaptability.

• Commitment to workplace safety.

7. Working Environment

The FTTH Installation & Support Technician will work in both indoor and outdoor environments, including customer premises, telecommunications facilities, utility poles, underground ducts, and confined spaces. The role requires frequent travel to installation sites, lifting and carrying technical equipment, climbing ladders, and working at heights. The successful candidate must be physically fit, observe all occupational health and safety requirements, wear appropriate personal protective equipment (PPE), and be willing to work flexible hours, including evenings, weekends, and night shifts when operational requirements demand.

8. Key Performance Indicators (KPIs)

Performance in this role will be measured using the following indicators:

• Number of successful fiber installations completed.

• Installation quality and first-time completion rate.

• Fiber fault resolution time.

• Network uptime and service reliability.

• Customer satisfaction ratings.

• Compliance with installation and safety standards.

• Preventive maintenance completion rate.

• Accuracy of technical documentation and reports.

• Equipment and inventory accountability.

• Response time to customer support requests.

• Compliance with service level agreements (SLAs).

• Teamwork and contribution to operational objectives.

9. Expected Outcomes

The successful FTTH Installation & Support Technician will contribute to the organization's success by:

• Delivering reliable and high-quality fiber optic installation services.

• Ensuring rapid diagnosis and resolution of network faults.

• Maintaining excellent customer satisfaction through professional technical support.

• Supporting network reliability through preventive maintenance.

• Maintaining accurate technical records and documentation.

• Ensuring compliance with telecommunications standards and workplace safety requirements.

• Protecting company equipment and maintaining accountability for assigned tools.

• Supporting efficient network expansion and infrastructure development.

• Promoting operational excellence through teamwork, technical expertise, and continuous improvement.

• Enhancing the organization's reputation by delivering dependable, safe, and professional fiber connectivity services.

The FTTH Installation & Support Technician is expected to perform all assigned responsibilities with professionalism, technical competence, integrity, and a strong commitment to quality service while supporting the organization's mission of delivering reliable telecommunications solutions and exceptional customer experiences.

Application

Send your CV to jobs@sheerlogicltd.com by 2nd August 2026