Guest Relations Agent
Recruit Finds
Dubai, United Arab Emirates
Job summary
Guest Relations Agent AT The Ritz-Carlton Hotel Company, L.L.C.
About this role
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About the Job
Job Details
Job Number: 26110890
Job Category: Rooms & Guest Services Operations
Location: DIFC, off Sheikh Zayed Road, Dubai, UAE
Schedule: Full Time
Remote Position: No
Employment Type: Non-Management
Position Summary
The Guest Experience Expert is responsible for creating memorable and personalized experiences throughout the guest journey, going beyond routine check-in and check-out duties. The role requires a proactive approach to guest service, operational tasks, requests, reporting, and providing useful information about the local area.
Key Responsibilities
Welcome and assist guests throughout their stay while ensuring their needs are handled promptly and professionally.
Manage guest requests and operational requirements as assigned.
Complete necessary reports and administrative duties accurately.
Provide guests with information about local attractions, facilities, and experiences.
Take initiative in identifying and addressing guest needs rather than waiting for instructions.
Follow all company policies, procedures, and established service standards.
Maintain guest confidentiality and safeguard company property and resources.
Contribute to a safe and professional working environment.
Maintain a neat and professional appearance, uniform, and communication style.
Remain active throughout the workday, including standing, walking, sitting, and moving around the property for extended periods.
Safely handle, move, lift, carry, push, pull, and position items weighing up to 10 pounds without assistance.
Perform other reasonable duties assigned in support of guests and hotel operations.
Preferred Qualifications
High school diploma or GED equivalent.
Previous related work experience is not required.
Previous supervisory experience is not required.
No license or professional certification is required.
About The Ritz-Carlton
The Ritz-Carlton is recognized internationally for delivering exceptional luxury hospitality and creating experiences that remain memorable long after a guest's stay. Its properties bring together highly skilled hospitality professionals committed to thoughtful, personalized, and compassionate service.
Employees are expected to uphold The Ritz-Carlton Gold Standards, which provide the foundation for the brand's service culture and daily operations. These standards include the Employee Promise, Credo, and Service Values, guiding associates in delivering consistently high levels of care and professionalism.
As part of Marriott International, The Ritz-Carlton provides team members with opportunities to develop their careers, contribute meaningfully, and grow within a diverse global hospitality organization.
Equal Opportunity
Marriott International is committed to providing equal employment opportunities and maintaining an inclusive workplace where employees from different backgrounds, cultures, and experiences are respected and valued. Employment decisions are made without discrimination on protected grounds, including disability, veteran status, or any other basis protected by applicable law.