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Restaurant Reception Supervisor – SLS Dubai Hotel and Residences

Company Overview

SLS Dubai Hotel and Residences is a luxury five-star lifestyle property operated by Ennismore as part of the wider Accor group. Located in Downtown Dubai, the hotel is a distinctive landmark designed by award-winning architect and interior designer Paul Bishop.

The property features 946 units across 75 floors, including 254 individually designed hotel rooms, 321 hotel apartments and 371 branded residences.

Job Responsibilities

• Oversee the efficient running of each reception and reservation shift.

• Identify and maximize opportunities to increase revenue.

• Maintain a consistently high level of guest satisfaction and strive to exceed expectations.

• Build and lead a motivated, high-performing team focused on achieving clear departmental objectives.

• Maintain professional, open and positive working relationships with colleagues across the operation.

• Take responsibility for the restaurant’s customer relationship management initiatives.

• Deliver both on-the-job and formal training to members of the reception team.

• Maintain a professional and well-groomed appearance while working on the floor.

• Assist with the implementation of the menu rollout schedule.

• Ensure correspondence and related administrative work are completed accurately and on time.

• Prepare staff schedules according to business demands to improve productivity while controlling payroll expenses.

• Identify staffing requirements proactively and participate in recruitment and candidate selection.

• Establish clear and accessible filing systems for departmental records.

• Work with the General Manager to establish and maintain a training calendar.

• Ensure staff appraisals are conducted consistently and effectively.

• Recognize training, development and career growth opportunities within the department.

• Ensure every team member receives, understands and acknowledges their job description.

• Keep personal knowledge and that of colleagues up to date regarding relevant operational systems.

• Maintain departmental standards relating to performance, service and professional presentation.

• Encourage positive change, challenge outdated practices and introduce improved ways of working.

• Promote a culture of accountability, pride and ownership within the team.

• Review each shift and ensure proper handovers and team briefings are completed.

• Coordinate closely with the kitchen and restaurant teams to provide seamless service to guests.

Performance Standards – Customer Service

• Ensure guest requests, questions and complaints are followed up and addressed within 24 hours.

• Ensure team members demonstrate a clear understanding of guest expectations through completion of the required skills and standards programme.

• Build a strong working knowledge of the restaurant's food, wine and menu offerings.

• Support the Manager by remaining adaptable and cooperative in achieving departmental and restaurant objectives.

Personal Attributes and Skills

• Demonstrated leadership capability.

• Excellent spoken and written English, with strong reading and communication skills.

• Maintain a polished, professional appearance and grooming standards at all times.

• Strong interpersonal abilities and the capacity to establish positive relationships with guests.

• Thorough understanding of the restaurant's seating and table layout.

• Good computer skills, particularly Microsoft Excel, Word and PowerPoint.

Qualifications

• Graduate in Hotel or Restaurant Management.

Experience

• At least 1 year of experience working in a hotel or restaurant environment, specifically within Food & Beverage.

APPLICATION

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