Hotel Cleanliness Supervisor
Recruit Finds
Dubai, United Arab Emirates
Job summary
Hotel Cleanliness Supervisor AT Sheraton Hotels & Resorts
About this role
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Additional Information
Job Number: 26112172
Job Category: Housekeeping & Laundry
Location: Baniyas Street, Dubai, United Arab Emirates
Schedule: Full Time
Remote Position: No
Position Type: Non-Management
Job Summary
The Housekeeping Supervisor is responsible for inspecting cleaned guest rooms and public areas, including pool areas, to ensure they meet the required quality standards. The role also involves monitoring room statuses, coordinating housekeeping operations, and supporting management with the effective running of daily activities.
Key Responsibilities
Inspect guest rooms, public areas, pool areas, and other assigned spaces after cleaning to confirm they meet quality requirements.
Review sold-room reports, verify room conditions, identify discrepancies, prioritize cleaning requirements, and update the status of departing rooms.
Support Housekeeping management in coordinating daily operations and activities.
Coordinate between Housekeeping, Engineering, Front Office, and Laundry to ensure smooth workflow.
Investigate, document, and follow up on room-status discrepancies with the Front Desk.
Prepare and communicate changes to room assignments and ensure relevant team members are informed.
Communicate outstanding matters and operational issues to the incoming shift.
Complete all required housekeeping records and paperwork.
Support management with employee recruitment, training, scheduling, performance evaluation, counseling, discipline, motivation, and coaching.
Follow all company, safety, and security policies and procedures.
Report maintenance concerns, safety risks, accidents, and injuries promptly.
Complete all required safety training and certifications.
Maintain a clean, professional uniform and personal appearance.
Protect confidential company information and safeguard company property and assets.
Welcome and acknowledge guests in accordance with company standards.
Anticipate guest needs, respond to service requests, and provide appropriate assistance to guests with disabilities.
Thank guests sincerely and contribute to a positive guest experience.
Communicate clearly and professionally with guests, colleagues, and other team members.
Build and maintain constructive working relationships across departments and respond appropriately to employees’ concerns.
Ensure housekeeping operations consistently meet established quality standards.
Safely lift, carry, move, and position items weighing up to 55 pounds independently and heavier items with assistance.
Push and pull fully loaded housekeeping carts and other work equipment across sloped or uneven surfaces.
Perform duties involving reaching above shoulder level and below the knees, as well as bending, twisting, pulling, and stooping.
Remain on your feet or perform duties involving standing, sitting, kneeling, and walking for extended periods throughout the work shift.
Handle and manipulate objects of different sizes and weights while using fine motor skills and hand-eye coordination.
Use computers and/or point-of-sale systems to enter, retrieve, and locate work-related information.
Read and verify information presented in different formats, including small print.
Carry out other reasonable duties assigned by Supervisors.
Preferred Qualifications
Education: High school diploma or equivalent G.E.D.
Related Work Experience: Minimum of 1 year.
Supervisory Experience: Minimum of 1 year.
License/Certification: None required.
Equal Opportunity
Marriott International is an equal opportunity employer committed to creating an inclusive workplace where employees from diverse backgrounds, cultures, and experiences are valued. The company does not discriminate on the basis of disability, veteran status, or any other status protected by applicable law.
About Sheraton
Joining Sheraton means becoming part of a worldwide community built around connection and belonging. Since 1937, Sheraton has provided spaces where people can meet, connect, and create meaningful experiences. With more than 400 communities globally, Sheraton associates focus on welcoming guests and delivering thoughtful service.
Sheraton is part of the Marriott International portfolio of brands. Team members are encouraged to develop their careers, contribute their best work, find a sense of belonging, and grow into the best version of themselves.