Hotel Cleanliness Supervisor
Recruit Finds
Dubai, United Arab Emirates
Job summary
Hotel Cleanliness Supervisor AT Sheraton Hotels & Resorts
About this role
Join Our Whatsapp Channel - CLICK HERE
Additional Information
Job Number: 26112172
Job Category: Housekeeping & Laundry
Location: Baniyas Street, Dubai, United Arab Emirates
Schedule: Full Time
Remote Position: No
Position Type: Non-Management
Job Summary
The Housekeeping Supervisor supports the smooth operation of the Housekeeping Department by inspecting cleaned rooms and public areas, monitoring room statuses, coordinating cleaning priorities, and ensuring established quality standards are met. The role also works closely with Front Office, Engineering, Laundry, and Housekeeping management to maintain efficient daily operations.
Key Responsibilities
Inspect guest rooms, public spaces, pool areas, and other assigned locations after cleaning to confirm they meet required quality standards.
Review sold-room reports, check room statuses, identify discrepancies, prioritize cleaning requirements, and update departing-room statuses.
Assist Housekeeping management with the coordination of daily departmental activities.
Coordinate Housekeeping operations with Engineering, Front Office, and Laundry.
Record and resolve room-status discrepancies in collaboration with the Front Desk.
Prepare, communicate, and distribute changes to room assignments.
Brief the incoming shift on unresolved matters and operational issues.
Complete all required departmental paperwork and documentation.
Support management with recruitment, employee training, scheduling, performance evaluations, counseling, disciplinary processes, motivation, and coaching.
Follow all company, safety, and security policies and procedures.
Report maintenance issues, safety hazards, accidents, and injuries as required.
Complete mandatory safety training and certifications.
Maintain a clean and professional personal appearance and uniform.
Protect confidential company information and safeguard company property and assets.
Welcome and acknowledge guests according to company standards.
Anticipate guest needs, respond appropriately to service requests, and assist guests with disabilities.
Thank guests sincerely and contribute to a positive guest experience.
Communicate clearly and professionally with guests and colleagues.
Establish and maintain positive working relationships with team members and respond appropriately to employee concerns.
Ensure housekeeping activities consistently meet established quality expectations and standards.
Lift, carry, move, and position items weighing up to 55 pounds independently and heavier items with assistance.
Push and pull loaded housekeeping carts and other work equipment across sloped and uneven surfaces.
Perform physical activities involving reaching overhead and below the knees, bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for extended periods throughout the work shift.
Handle and manipulate objects of different sizes and weights while demonstrating appropriate fine motor skills and hand-eye coordination.
Use computers and/or point-of-sale systems to enter and retrieve work-related information.
Read and verify information displayed in different formats, including small print.
Carry out other reasonable duties assigned by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year.
Supervisory Experience: At least 1 year.
License or Certification: None required.
Equal Opportunity
Marriott International is committed to equal employment opportunities and an inclusive workplace where employees from different backgrounds, cultures, and experiences are valued and respected. The company maintains a non-discrimination policy covering disability, veteran status, and other categories protected by applicable law.
About Sheraton
Sheraton has been bringing people together and creating a sense of community since 1937. With properties across more than 400 communities worldwide, Sheraton focuses on creating welcoming environments where guests can connect through engaging experiences and thoughtful service.
As part of the Marriott International portfolio, Sheraton offers team members opportunities to contribute their skills, develop professionally, and grow within a global hospitality organization.