IT Job At Kilimall

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IT Operations and Support Officer

Job Overview

The IT Operations and Support Officer will be responsible for maintaining reliable IT infrastructure across office and warehouse locations. The role will provide hands-on technical support, manage networks and devices, maintain security systems, support warehouse technology and coordinate IT staff to ensure smooth daily operations.

Core Responsibilities

End-to-End IT Operations

• Ensure reliable power, network and internet connectivity across all company locations.

• Manage and maintain LAN/WAN infrastructure, routers, switches, firewalls, UPS systems and other backup solutions.

• Coordinate with internet service providers to address connectivity issues.

• Monitor system uptime and take appropriate action when service interruptions occur.

Warehouse IT Support

• Maintain warehouse management systems, scanners, printers and other IT equipment used in warehouse operations.

• Provide timely on-site troubleshooting and technical support, particularly during busy operational periods.

• Ensure warehouse technology remains available and functional to support daily activities.

Office Equipment and Devices

• Set up, configure, maintain and troubleshoot computers, printers and network equipment.

• Support the management of company devices throughout their lifecycle.

• Ensure IT equipment is properly maintained and available to users.

CCTV and Security Systems

• Maintain CCTV systems across company locations.

• Ensure surveillance systems are properly recording and that footage is stored securely.

• Retrieve and provide surveillance information to support investigations when required.

IT Security and Access Control

• Manage user accounts and access permissions.

• Handle user onboarding, role changes and offboarding processes.

• Enforce password and access control requirements.

• Help protect company systems and information from unauthorised access.

IT Support and Service Delivery

• Provide daily IT support to office and warehouse teams.

• Troubleshoot and resolve hardware, network and system-related issues.

• Ensure support requests are handled within agreed Service Level Agreement (SLA) timelines.

• Coordinate IT support activities and team members to ensure efficient service delivery.

Team Coordination and Training

• Supervise and support IT staff in their daily responsibilities.

• Train employees on internal systems, e-commerce platforms and warehouse technology.

• Develop Standard Operating Procedures (SOPs) and user guides to improve system adoption and minimise errors.

• Provide guidance to users and staff on effective use of IT systems and tools.

Requirements

Education

• Bachelor’s degree in Information Technology, Computer Science or a related field.

Experience

• Minimum 5 years of experience in IT operations, infrastructure or technical support roles.

• Experience working in multi-site IT environments.

• Experience supporting warehouse or other operational environments is highly preferred.

Core Skills

• Strong hands-on troubleshooting skills covering networks and hardware.

• Experience working with routers, switches and firewalls.

• Familiarity with power backup systems such as UPS units and generators.

• Experience maintaining and supporting CCTV systems.

• Basic knowledge of IT security and access control.

• Strong execution and problem-solving abilities.

• Ability to supervise and coordinate a small IT team.

Application

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading" IT SERVICES & INFRASTRUCTURE OFFICER " by 5th OCTOBER 2026 Availability: Immediate.