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IT Systems Administrator

Key Duties and Responsibilities

Oversee and maintain the organization’s IT infrastructure, including servers, networks, wireless connectivity, switches and structured cabling.
Administer the company ERP platform, manage user permissions and resolve system-related problems.
Provide first- and second-level technical assistance to employees using laptops, desktops, printers and mobile devices.
Configure computers, user profiles, email accounts and other IT resources for newly hired employees.
Manage corporate email services, shared storage and collaboration platforms.
Apply and monitor IT security policies covering passwords, user access and data protection.
Perform routine data backups and conduct recovery tests to confirm that systems can be restored when required.
Monitor IT environments for cybersecurity risks, suspicious activity and unauthorized access, and take appropriate action.
Maintain the company’s CCTV surveillance and electronic access control systems.
Provide technical support for production-floor equipment, including barcode scanners and label printers.
Keep the IT asset register current and coordinate with technology vendors on installations, maintenance and system upgrades.
Train employees on ERP and other business applications and prepare easy-to-follow user guides where necessary.

Qualifications and Experience

Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.
2–5 years of relevant IT experience, including at least 2 years working in IT support or systems administration.
Practical experience managing and administering ERP systems.
Strong knowledge of LAN/WAN environments, TCP/IP, firewalls and network security.
Proficiency in Microsoft 365 or Google Workspace administration.
CompTIA A+, Network+, ITIL or other relevant certifications will be an added advantage.
Experience working with CCTV and biometric access control systems is an advantage.
Self-motivated and able to remain composed when handling technical issues under pressure.
Strong communication skills and the ability to explain technical matters clearly to non-technical employees.

Application

Interested and qualified candidates should forward their CV to: careers@orchidhr.co.ke using the position as subject of email.

IT Job At Orchid HR Outsourcing