IT Jobs At DDD - Kenya
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Nairobi, Kenya
Job summary
Manager, Information Technology at Digital Divide Data (DDD Kenya)
About this role
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Here is the substantially reworded version, keeping the original meaning, requirements, and responsibilities intact:
JOB DESCRIPTION
The Manager, IT will lead the development and delivery of the organization’s technology strategy, ensuring it supports the company’s global objectives and business growth. The position will oversee IT systems, infrastructure, service delivery, security, and compliance while ensuring technology remains aligned with operational and business requirements.
This is a leadership position requiring strategic thinking, strong technical knowledge, and the ability to manage and develop an effective IT team.
DIRECT REPORTS
IT Officers
IT Associates
KEY RESPONSIBILITIES
Strategic IT Planning
Develop and execute technology strategies that align with organizational goals and expansion plans.
Carry out periodic IT reviews, assessments, and audits to identify areas for improvement, efficiency, and technological innovation.
Establish and implement IT policies, procedures, standards, and practices across the organization.
IT Infrastructure and Management
Lead the planning, deployment, administration, and maintenance of IT infrastructure, including networks, servers, and related systems.
Ensure IT systems remain secure, reliable, available, and capable of supporting business operations and continuity.
Technology Solutions and Innovation
Keep up to date with emerging technologies and developments within the IT industry and assess their potential business applications.
Work closely with different business functions to identify and implement technology solutions that improve business performance and service delivery.
IT Service Management
Develop and oversee effective IT service management processes covering incidents, service requests, problem resolution, and change management.
Monitor stakeholder feedback, complaints, and concerns relating to IT services and equipment, and ensure issues are addressed promptly to maintain satisfactory service levels.
Team Leadership and Development
Build, manage, and motivate a high-performing IT team that promotes teamwork, innovation, and continuous improvement.
Provide guidance, coaching, mentoring, and professional development opportunities to IT employees.
Set performance expectations and support team members in achieving high standards of performance.
Security, Risk Management and Compliance
Establish and maintain cybersecurity controls designed to safeguard company and client information and systems.
Develop, maintain, and regularly review disaster recovery and business continuity plans to reduce the impact of system disruptions, failures, and data loss.
Ensure the organization complies with applicable data protection requirements and take corrective action where compliance gaps are identified.
Stakeholder and Vendor Management
Develop effective working relationships with senior management and other key stakeholders while ensuring their technology requirements are understood and addressed.
Manage relationships and contracts with external technology vendors, including negotiating agreements and ensuring value, service quality, and performance.
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
At least 5 years of experience in IT management, including demonstrated experience leading high-performing technology teams.
Previous experience working within a busy IT department is required; experience in a BPO environment will be an added advantage.
Strong knowledge of IT infrastructure management, particularly cloud computing and cybersecurity.
Proven experience in strategic planning, project management, and digital transformation projects.
Demonstrated ability to manage budgets, allocate resources, and oversee technology vendors.
Advanced understanding of IT governance frameworks, standards, and industry best practices.
Strong analytical and problem-solving abilities, including the capacity to use data to support business decisions.
Excellent leadership and communication skills, with the ability to work effectively with stakeholders at different organizational levels.
Knowledge of emerging technologies and practical understanding of how they can be applied within business environments.
Professional IT certifications such as ITIL, PMP, or CISSP are highly desirable.
Ability to work effectively in a fast-moving environment and adapt to evolving technology requirements.