Multi-Property Assistant Sales Manager - Leisure
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Dubai, United Arab Emirates
Job summary
Multi-Property Assistant Sales Manager - Leisure AT Aloft Hotels
About this role
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Additional Information
Job Number: 26112154
Job Category: Sales & Marketing
Location: Baniyas Road, Deira, Dubai, United Arab Emirates
Schedule: Full Time
Remote Position: No
Position Type: Non-Management
Job Summary
The Sales & Marketing Coordinator supports guest enquiries, reservations, loyalty programme requests, and general sales and marketing administration. The role focuses on providing efficient guest service while using appropriate sales techniques to increase revenue and strengthen customer loyalty.
Key Responsibilities
Coordinate with Sales, Data Administration, Accounting, and other relevant departments to resolve guest calls, requests, and concerns.
Apply effective sales techniques, including upselling, to increase revenue while maintaining guest loyalty to Marriott.
Provide appropriate complimentary rewards to guests in recognition of their patronage, such as loyalty points, show tickets, or gift certificates.
Promote awareness and understanding of the hotel’s brand image both internally and externally.
Process requests relating to the redemption of Marriott Rewards points.
Handle reservation bookings, amendments, and cancellations received through telephone, fax, or mail.
Enter and update Marriott Rewards information in the appropriate systems when processing reservations.
Receive, document, and respond to guest calls, questions, requests, and concerns.
Carry out general administrative duties supporting the Sales & Marketing function, including filing, emailing, typing, and faxing.
Assist management with employee training and motivation while setting a positive example for colleagues.
Follow all company policies and procedures and maintain a clean, professional appearance and uniform.
Protect confidential company information and safeguard company assets.
Welcome and acknowledge guests according to established standards.
Anticipate guest requirements, respond to service needs, and show genuine appreciation to guests.
Communicate clearly and professionally with guests, colleagues, and other contacts.
Prepare and review written documents carefully, ensuring information is accurate and complete.
Answer telephone calls professionally and follow appropriate telephone etiquette.
Build positive working relationships and support colleagues in achieving shared objectives.
Listen to employees’ concerns and respond appropriately.
Monitor the performance of other team members to ensure established quality standards are maintained.
Read and visually verify information presented in different formats.
Move, lift, carry, push, pull, and position items weighing up to 10 pounds without assistance.
Perform other reasonable duties assigned by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years.
Supervisory Experience: Not required.
License or Certification: None required.
Equal Opportunity
Marriott International is committed to providing equal employment opportunities and fostering an inclusive workplace where diverse backgrounds, cultures, talents, and experiences are valued. The company does not discriminate on any protected basis, including disability, veteran status, or other categories protected by applicable law.
About Aloft Hotels
Aloft Hotels offers a modern and distinctive environment designed to serve as a hub where guests can connect with people and the local community. Whether guests are travelling for business, visiting friends and family, enjoying entertainment, or simply relaxing, Aloft provides a contemporary setting with its own personality.
Aloft seeks confident and expressive team members who enjoy creating connections, bringing fresh ideas, and delivering engaging guest experiences. As part of the Marriott International portfolio, Aloft provides opportunities for employees to contribute, develop, and grow within a global hospitality organization.