Operations Manager At at Kipawa

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Operations Coordinator

Main Purpose of the Role

The Operations Coordinator will oversee and continuously improve the company’s daily operational activities, including logistics, documentation, warehousing, and supply-chain processes. The role is responsible for ensuring operations remain efficient, compliant, cost-effective, and aligned with company quality standards and applicable local regulations.

Key Responsibilities

• Coordinate and supervise daily operational activities, including shipment handling, documentation, and warehouse or distribution processes.

• Ensure shipment documents are complete, accurate, and compliant with regulations in the destination country.

• Monitor local operations to ensure agreed service levels, cost objectives, and quality standards are achieved.

• Implement standard operating procedures provided by management and make necessary adjustments to meet local legal or market requirements.

• Ensure compliance with applicable local regulations, customs processes, and international trade and shipping documentation requirements, including Incoterms, certificates of origin, and import/export licences.

• Maintain complete and current operational records in the company’s internal databases and ERP systems.

• Coordinate local employees, contractors, and third-party providers such as carriers, freight forwarders, warehouses, and customs agents.

• Supervise warehouse activities including receiving, storage, bagging, repacking, mixing where applicable, inventory accuracy, and dispatch preparation.

• Monitor inventory shrinkage and ensure compliance with Health, Safety, and Environment (HSE) requirements and safety procedures.

• Coordinate clearing agents, customs procedures at ports and borders, and efforts to optimise transit logistics.

• Ensure local production and warehouse equipment receives required maintenance and servicing and remains operationally ready.

• Track operational performance and provide regular updates to the direct manager and dotted-line or functional manager.

• Review operational data and recommend measures to improve efficiency, lower costs, and enhance customer satisfaction.

• Identify operational challenges proactively and support their timely resolution while keeping relevant stakeholders informed.

• Escalate unclear matters, significant problems, and issues outside the scope of individual authority to the appropriate manager.

• Share knowledge of local market conditions and operational experience with colleagues to support more effective regional practices.

• Perform other reasonable duties assigned by management, including the Country Manager, dotted-line or functional manager, and other authorised management representatives.

Additional Requirements

• Work independently while maintaining high standards of integrity, professionalism, and ethical behaviour.

• Communicate clearly and professionally with both internal and external stakeholders, using a practical and solution-focused approach.

• Promote a positive and cooperative workplace and address conflicts constructively through the appropriate management channels.

Application

Qualified candidates should submit a resume to talent@kipawa.io