Key responsibilities

Greet arriving visitors with a friendly, professional manner

Complete check-in and check-out tasks with accuracy and speed

Manage room assignments, provide keys, and update customer details

Address questions, needs, and issues quickly while staying polite

Take walk-in bookings and support guests with reservations

Manage charges, invoices, and cash handling with precision

Reconcile the cash float and compile reports at shift close

Make sure every transaction follows hotel rules and processes

Work with other teams so guest requirements are fulfilled

Answer phone calls, handle emails, and manage messages in a professional way

Keep guest files and booking information correct and up to date.

Create daily reports for arrivals, departures, and current stay guests

Follow privacy, confidentiality, and data security requirements

Take part in handover periods and daily team updates

Requirements

A Diploma or Certificate in Hospitality Management, Front Office Operations, or a similar area

At least two years of work as a hotel receptionist or front desk agent

Clear communication and strong people skills.

Proven ability in service delivery and resolving guest concerns.

Comfort with computers, and experience with booking software is a plus.

Method of Application

Interested and qualified candidates should forward their CV to: jobs@jardinehr.co.ke using the position as subject of email.