Receptionist Job At Nexus Staffing Solutions

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Receptionist – Aesthetic & Wellness Clinic

Nexus Staffing Solutions is hiring on behalf of a premium aesthetic, wellness and regenerative care clinic based in Muthaiga, Nairobi. The clinic is seeking a professional, welcoming and customer-focused Receptionist to join its team.

The successful candidate will serve as the first point of contact for clients and will be responsible for creating a warm, professional and high-quality experience from the moment clients arrive.

Applicants with previous reception or front-office experience in a clinic, hospital, medical centre, aesthetic clinic, wellness facility or similar healthcare environment are strongly preferred.

Key Responsibilities

• Welcome clients and provide a professional and friendly reception experience.

• Manage the front-office and reception area effectively.

• Answer and handle incoming telephone calls, WhatsApp enquiries and other client communications.

• Schedule, confirm and coordinate client appointments.

• Keep client and appointment information accurate and up to date.

• Respond to questions about appointments, clinic services and general information.

• Manage the movement of clients between reception, consultation and treatment areas.

• Follow up on appointments, enquiries and outstanding client requests.

• Receive visitors and direct them to the appropriate areas or personnel.

• Process payments and provide receipts where necessary.

• Protect the confidentiality of client information and clinic records.

• Assist with general administrative and front-office duties when required.

• Work closely with clinical and management teams to support efficient client service.

• Keep the reception area clean, organised and welcoming.

• Maintain a professional image and uphold the clinic’s expected service standards.

Qualifications and Requirements

• Certificate or Diploma in Front Office, Hospitality, Business Administration, Healthcare Administration, Customer Service or a related discipline.

• Demonstrated experience working as a Receptionist or Front Office professional in a clinic, hospital, medical centre, aesthetic clinic, wellness centre or comparable healthcare setting is REQUIRED.

• Previous experience dealing directly with patients or clients in a professional healthcare or wellness environment.

• Strong verbal and interpersonal communication abilities.

• Confident and professional when communicating with clients both in person and over the phone.

• Strong customer service and relationship-management skills.

• Good computer proficiency, including Microsoft Office, email and digital appointment or records-management systems.

• Excellent organisational skills and the ability to manage appointments effectively.

• Ability to handle confidential and sensitive client information responsibly.

• Strong attention to detail and accurate record-keeping skills.

• Ability to remain composed, respectful and professional when dealing with demanding clients or during busy periods.

• Warm, polished and professional presentation.

Application

CLICK HERE