Reservations Agent at voco Dubai The Palm
Recruit Finds
Dubai, United Arab Emirates
Job summary
Reservations Agent at voco Dubai The Palm AT IHG Hotels & Resorts
About this role
Join Our Whatsapp Channel - CLICK HERE
About the Job
About voco®
voco® Hotels offers a distinctive hospitality experience built around dependable service with a more relaxed and individual character. The brand combines the reliability guests expect with an informal atmosphere, allowing visitors to feel comfortable while still receiving thoughtful and attentive service.
At voco®, every team member plays an important role in creating memorable stays. Hosts are expected to be available when guests need assistance while also giving them the freedom to enjoy their time without unnecessary interruption.
voco Dubai Palm is situated on the trunk of Palm Jumeirah and forms part of Palm West Beach, a lively destination featuring a variety of dining and lifestyle venues.
Job Description
The Reservations Agent will manage reservation requests received through telephone and email, ensuring they are processed accurately and efficiently while converting opportunities into bookings that support hotel sales targets.
Key Responsibilities
Record and process reservation requests received by phone and email accurately and within the required timeframe.
Convert suitable reservation inquiries into confirmed bookings to support hotel revenue objectives.
Handle telephone calls and assist guests with making, changing, or cancelling reservations.
Process booking requests received from the Sales team, other hotel departments, and travel agents.
Respond to reservation-related emails with confirmations, booking information, and any additional details required by guests.
Inform guests about current promotions, available room upgrades, and other options that may improve their stay.
Provide accurate information about accommodation, hotel facilities, room rates, events, and related services.
Enter guest information correctly into the reservation system and process credit card charges for successfully confirmed bookings.
Requirements
At least 2 years of experience in a call centre or hotel operations environment.
Advanced spoken and written English skills.
Ability to perform effectively both independently and as part of a team.
Friendly, confident, and outgoing personality with a genuine commitment to delivering excellent guest service.
Ability to consistently demonstrate voco™ service standards.
What We Offer
Employees will receive a competitive salary and benefits package, along with opportunities for career growth, employee room discounts, and a positive workplace culture.
Joining voco means becoming part of the wider IHG family, where teamwork, trust, mutual support, integrity, and respect for different perspectives are valued. Team members are encouraged to pay attention to the details that improve the guest experience and continually look for opportunities to make services better.
IHG is committed to developing its employees and supporting talent through both internal and external career opportunities. The company is also an equal opportunity employer.
Candidates who may not meet every listed requirement but believe they can perform successfully in the position are encouraged to apply.