Reservations Agent
Recruit Finds
Dubai, United Arab Emirates
Job summary
Reservations Agent AT Pullman Hotels & Resorts
About this role
Join Our Whatsapp Channel - CLICK HERE
About the Job
Why Join Accor?
Accor offers opportunities to build a meaningful career within a global hospitality organization. Employees are encouraged to develop their skills, learn continuously, and explore different career possibilities across the company's international hotel portfolio.
The organization promotes an inclusive workplace where individuals are encouraged to bring their own strengths and personalities to their roles while contributing to the future of hospitality.
Job Description
Accor is looking for a professional and guest-oriented Reservations Agent to join its reservations team. The successful candidate will manage accommodation inquiries and bookings across telephone, email, online booking platforms, and other communication channels.
The position requires strong communication abilities, accuracy, attention to detail, and a service-focused approach. The Reservations Agent will also contribute to hotel occupancy and revenue performance by identifying suitable upselling opportunities.
Key Responsibilities
Manage guest inquiries, room bookings, reservation changes, and cancellations accurately and efficiently.
Give guests up-to-date and accurate details regarding room availability, pricing, packages, facilities, and hotel services.
Keep guest profiles and reservation information correctly updated in the hotel's property management or booking system.
Respond to telephone calls, emails, online reservations, and other booking-related communications promptly and professionally.
Identify opportunities to promote room upgrades, packages, and additional hotel services to support revenue growth.
Work closely with Front Office, Sales, Housekeeping, and other relevant departments to ensure reservations are handled smoothly and guest requirements are communicated effectively.
Comply with established reservation procedures, policies, and service standards.
Work toward departmental goals relating to occupancy, revenue generation, and guest satisfaction.
Qualifications
Bachelor's degree in Hotel Management, Tourism Management, or an equivalent combination of relevant education and experience.
At least 2 years of experience working in a similar reservations role.
Strong spoken, written, and reading proficiency in English.
Good working knowledge of Microsoft Excel, Word, PowerPoint, and relevant hotel systems.
Knowledge of an additional language is an advantage.
Diversity and Inclusion
Accor is committed to creating an inclusive workplace and attracting, developing, and promoting talent from diverse backgrounds. The company values individual differences and aims to provide opportunities for employees to grow and build rewarding careers within the hospitality industry.