Retail Sales Associate Job Opportunity

Retail professionals play an important role in connecting a company with its customers. While products may attract people to a store, the quality of service they receive can influence their overall experience and purchasing decisions. This opportunity is aimed at a sales professional who can combine customer care, selling skills and efficient store operations to support business growth.

The position involves working directly with Vivo customers at retail outlets while helping maintain the appearance, organisation and operational standards of the store. The successful candidate will be expected to contribute to sales growth, assist customers, manage stock-related activities and ensure that products are presented appropriately.

This is therefore a role that brings together several areas of retail work rather than focusing on sales alone. A candidate will need to be comfortable interacting with customers, supporting transactions, keeping records, organising products and handling other activities that help the outlet operate efficiently.

What the Role Involves

The main purpose of the position is to provide high-quality customer service while supporting the company's growth and revenue through increased sales.

The employee will be responsible for making sure Vivo customers receive exceptional service when visiting the retail outlet. Customer requests should be handled promptly and politely, with the employee taking time to understand what each customer needs.

At the same time, the candidate will contribute to the day-to-day running of the store. This includes supporting sales activities, maintaining cleanliness, organising products and ensuring that displays meet the required visual standards.

Revenue collection processes, inventory management and the handling of other assets held at the store are also part of the position.

A Role Built Around Customers

Customer interaction will be a major part of the working day. The successful candidate should be able to communicate comfortably with different customers and respond to their questions or requests in a professional manner.

Providing good service means more than simply completing a sale. Customers should receive assistance that makes their shopping experience straightforward and satisfactory. The employee will therefore need to listen to customers, understand their needs and provide appropriate assistance.

Quick and polite responses will be particularly important when dealing with customer requests. The ability to remain professional during busy periods can help maintain service standards even when the outlet is handling many customers.

Turning Customer Service Into Sales

One of the key expectations of the position is to help maximise sales. The employee will be expected to use their customer service skills to identify opportunities that can contribute to increased purchases.

Upselling and cross-selling are specifically identified as important skills. A candidate should understand how to introduce customers to additional options or products that may be relevant to their needs.

Strong sales performance should be supported by good customer relationships. Building trust and maintaining positive interactions can create a better environment for conversations about products and purchasing options.

The role therefore requires someone who can balance the commercial objectives of the business with the need to provide customers with quality service.

Managing Products Behind the Counter

Stock management forms another significant part of the position.

The successful candidate will maintain accurate records of inventory levels and stock movements. This requires careful handling of information and attention to what products are available, moved or stored within the outlet.

Products should be placed in their designated areas and organised in a manner that makes retrieval easier. Efficient use of available storage space is also expected.

Good organisation can make daily operations smoother by ensuring that products can be located when required. It can also support timely order fulfilment and distribution of goods according to operational needs.

Candidates with experience in inventory management should be prepared to demonstrate how they have handled stock-related responsibilities in previous roles.

Maintaining the Retail Environment

The condition and appearance of the outlet are also important aspects of the job.

The employee will help maintain high visual and housekeeping standards within the store. This includes ensuring that the retail environment remains clean, organised and properly presented.

Product displays and merchandising should be maintained according to the required brand standards. This means the candidate needs to pay attention to how products are arranged and presented to customers.

Knowledge of visual merchandising and fashion styling is also listed among the required skills. Such knowledge can be useful when maintaining attractive and organised product displays.

Promotions and Customer Awareness

Special offers and promotions will need to be implemented and communicated to customers.

The employee should be able to explain promotional activities clearly and make customers aware of applicable offers. This responsibility connects the store's promotional activities with its wider sales objectives.

Effective communication is important here because customers need to understand what is being offered and how relevant promotions apply to their purchasing decisions.

Listening to the People Who Visit the Store

Customer feedback will form another part of the role. The successful candidate will collect feedback from customers and share relevant information to support improvements in service.

Listening to customers requires patience and good communication. Feedback should be captured accurately and passed on appropriately.

This responsibility also means that the employee should be attentive to recurring customer concerns, comments or suggestions that may provide useful information about the retail experience.

The Skills You Will Need

A combination of sales, customer service and operational skills is required for this opportunity.

The successful candidate should have strong abilities in upselling and cross-selling. They should also be capable of developing and maintaining customer relationships over time.

Planning and organisation are important because the employee will have several responsibilities to manage. Effective time management will help the candidate balance customer service, sales support, stock activities and store maintenance.

Inventory management and visual merchandising skills are also required. Candidates should understand how to organise products while maintaining appropriate presentation standards.

On the technology side, experience with Point of Sale (POS) systems is required, together with proficiency in Microsoft Office.

Knowledge of visual merchandising and fashion styling is another useful area of expertise for this position.

Academic Requirement

Candidates applying for this opportunity should hold a Diploma in Sales, Customer Service or Business Management.

The relevant diploma provides an academic foundation for working in a customer-facing commercial environment and supports the sales and service responsibilities associated with the position.

Applicants should clearly indicate their qualification on their CV so that their educational background can be easily identified during the recruitment process.

Previous Experience Matters

The position requires two years of experience in Sales or Marketing.

This experience should provide candidates with exposure to customer interaction, selling activities and commercial environments. Applicants should use their CV to clearly demonstrate their relevant experience and explain the responsibilities they handled in previous positions.

Experience involving customer relationships, sales support, POS systems, inventory or merchandising can also help demonstrate familiarity with the different areas covered by this role.

Quick Application Checklist

Before applying, candidates should confirm that they meet the main requirements:

• Diploma in Sales, Customer Service or Business Management.

• At least two years of Sales or Marketing experience.

• Strong upselling and cross-selling abilities.

• Customer relationship management skills.

• Good planning and organisational abilities.

• Effective time-management skills.

• Inventory management knowledge.

• Visual merchandising skills.

• Experience using POS systems.

• Proficiency in Microsoft Office.

• Knowledge of visual merchandising and fashion styling.

The Type of Candidate Needed

This opportunity is designed for a sales professional who can work comfortably in a retail environment while keeping customers at the centre of their work.

The successful candidate will need to combine commercial awareness with good interpersonal skills. They will also need to pay attention to the less visible parts of store operations, including inventory records, product storage, housekeeping and order fulfilment.

A strong candidate should be organised enough to manage several responsibilities while maintaining accuracy and professional customer service. The ability to communicate clearly, build customer relationships and identify appropriate sales opportunities will be important throughout the role.

With responsibilities covering customer service, sales, inventory, merchandising and store operations, applicants should ensure that their CV presents a well-rounded picture of their retail or sales experience. Clearly highlighting relevant qualifications, previous experience and technical skills can help demonstrate how closely their background matches the requirements of the position.

Application

Send your applications to recruitment@vivofashiongroup.com. Application Deadline will be 16th October 2026, close of business.