Technical Account Manager, ES-EMEA-SMB
Recruit Finds
Dubai, United Arab Emirates
Job summary
Technical Account Manager, ES-EMEA-SMB AT Amazon Web Services (AWS)
About this role
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AWS Technical Account Manager
Job Description
An AWS Technical Account Manager (TAM) serves as a trusted technical advisor and cloud operations specialist for Enterprise Support customers. The role focuses on helping customers maximize the value of AWS by developing and implementing strategies that encourage effective adoption and use of AWS services.
The position involves providing technical advocacy and strategic guidance to help customers design and implement solutions according to recommended practices. The TAM also works proactively to maintain the operational health of customer AWS environments.
By developing strong customer relationships, the Technical Account Manager gains an understanding of each customer's business objectives, operational requirements, and technical challenges, allowing them to provide relevant guidance and help customers achieve greater value from their AWS investment.
The role supports a wide range of organizations, from growing startups establishing their businesses to major enterprises undertaking large-scale digital transformation. Responsibilities may include advising on architecture, support approaches, project planning, launch preparation, and ongoing operational challenges.
AWS Global Services brings together specialists who assist customers with designing, building, operating, and securing their cloud environments. The wider organization includes AWS Professional Services, AWS Training and Certification, AWS Support and Managed Services, AWS Security Assurance Services, AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.
Key Responsibilities
Design solutions, provide technical direction, and represent the interests of AWS customers.
Help maintain the operational health of AWS environments while identifying ways to reduce costs and unnecessary complexity.
Establish strong, trusted relationships with customers by understanding their business objectives, operational requirements, and technical difficulties.
Use technical expertise and a customer-focused approach to lead discussions surrounding incidents, technical trade-offs, risks, and appropriate solutions.
Work with stakeholders across different levels of an organization, from software developers and technical teams to senior executives and C-suite leaders.
Partner with AWS Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and other AWS teams.
Proactively identify opportunities where customers can obtain greater value from AWS services and capabilities.
Address a broad range of technical challenges as customers transition workloads and applications to cloud environments.
Help strengthen customer technical capabilities by organizing workshops, enablement sessions, and other knowledge-sharing activities.
Career Development
As AWS continues to expand throughout EMEA, the role provides opportunities to strengthen technical, consulting, and leadership capabilities. The successful candidate will work alongside experienced cloud professionals while developing broader knowledge of AWS products and technologies.
The position also provides access to mentorship opportunities and the potential to pursue AWS certifications as part of continued professional development.
AWS encourages professionals who are interested in helping organizations transform through cloud computing to consider joining its team.
About AWS
AWS supports organizations of different sizes and industries with a comprehensive range of cloud computing services. As a pioneer in cloud computing, AWS continues to develop its technology offerings and provides cloud infrastructure and services trusted by startups as well as Global 500 organizations.
Diverse Experiences
AWS recognizes the value of different professional backgrounds and experiences. Candidates are encouraged to apply even if they do not meet every preferred qualification listed in the position. Individuals at the beginning of their careers, those whose career paths have been unconventional, or candidates with alternative professional experiences are also encouraged to consider the opportunity.
Inclusive Team Culture
AWS promotes an environment built around curiosity, collaboration, and connection. Employee-led and company-supported affinity groups help foster inclusion and encourage employees to embrace their individual backgrounds and perspectives.
Inclusion-focused activities contribute to stronger and more collaborative teams, while new ideas, different viewpoints, and diverse perspectives help drive continued innovation across AWS.
Mentorship and Career Growth
AWS continually works to raise its standards and develop an exceptional workplace. Employees have access to knowledge-sharing opportunities, mentorship, and other resources designed to support professional development and help them build broader skills throughout their careers.
Work-Life Balance
AWS promotes a culture that values flexibility and work-life harmony. The company aims to support employees in achieving professional success without requiring them to compromise their responsibilities and commitments outside work.
Basic Qualifications
Experience managing operational requirements and troubleshooting in at least three of the following areas within distributed systems environments: compute, storage, networking, content delivery networks (CDN), databases, DevOps, big data and analytics, security, or application development.
Professional experience in technical engineering.
Bachelor's degree.
Preferred Qualifications
Experience working with AWS services or other cloud computing platforms.
Experience serving as a technical lead in an internal enterprise environment or in a role that involves direct interaction with external customers.
Proficiency in Arabic.
Accommodation and Accessibility
AWS supports candidates who require workplace accommodations or adjustments during the recruitment and hiring process, including assistance with interviews or onboarding. Candidates who require such support can access the relevant Amazon Jobs accommodation information or contact their Recruiting Partner if the country or region they are applying in is not listed.
Company
Amazon Web Services EMEA Dubai FZ Branch